Mr. Tire Auto Service Centers

Dec 06, 2024

Excellent service from Nathan. Very knowledgeable

Nov 30, 2024

Wrong diagnostic said fuel pump and $1700. I went somewhere else it was $350 for a wire harness and diagnostic. Rats chewed through. How they miss that

Nov 16, 2024

Do not go to the Mr. Tire on liberty Rd, They will lie to you service time and they don't value future customers.

Nov 07, 2024

Today, offered me a lower price if I paid cash. I had an appointment, but they took someone who walked in after and paid cash, before me. I need to find a new place.

Nov 07, 2024

Went in for new tires, the manager was absent. A temporary manager for the shop assisted me with getting tires. They where very patient and helpful. However, my issue is with the Technicians. I attempted to remove one of my tires when I could not for the life of me remove one of the wheel nuts. As someone who does light work on their car (like changing brake pads) I know this usually means the nut was cross threaded onto the wheel stud. I went to NTB a few weeks after getting my tires changed to get my rear brakes replaced since I don't have power tools and can't remove one of my wheels. At NTB I was informed that my wheel stud broke off, due to the nut being cross threaded. The nut that snapped off was the same one I couldn't remove. Reinstalling wheel nuts is such a basic and fundamental thing. If their Technicians can't get that right, I truly don't understand why anyone would go to this establishment and have any work done on their car. No, I did not take my car back to this Mr. Tire to have them fix it, as in my opinion, if you can mess up a fundamental thing as starting the nut by hand, THEN hitting it with a power tool. I don't trust you to remove my brakes, brake rotor, and then replace the broken stud, then reassemble my brakes. So please, talk to the Technicians don't waist your time talking to the smiling face at the front. They don't work on the cars, the name less and face less guys in the back do.

Oct 07, 2024

Had appointment for oil change with a Groupon - they refused to take it, said my car was not compatible with their oil.

Sep 07, 2024

Lazy and incompetent staff. Took my car there for brake work, had an appointment, and arrived on time. Told them the issue, left the car for three hours. They called me back told me everything was good, and no brake work needed to be done. As soon as I left i heard my breaks squeezing. Took it to another shop and had the rear brakes replaced. They were worn....this place is lazy, and I guess small brake jobs are not worth their time. Untrustworthy mechanics.

Sep 07, 2024

Never a good experience. Have the credit card to this place so I use them strictly for tires now. Can't even get that right. Day to use the card the card company downgraded my credit the day B4 because I didn't use it enough.

Aug 07, 2024

I had two tires put on my vehicle. The tires are an upgrade from what I originally purchased. They look nice and, more importantly, are safe. My rear tires were completely balled and bad. I needed new tires. I want to thank The Regional/District Manager Laura Mendoza and the attending assistant David for helping me. with resolution. I must say that I was gonna give a one star but thought better of it. Mistakes happen. My tires i ordered and had delivered were misplaced. I had a scheduled appointment that could not be honored. I don't think the customer should have to take the initiative to figure out how to resolve or fix a mistake that was made by the store. Staff should be trained in problem solving and customer care. The staff had no answer for me. I reached out tp customer service and Ms Laura Mendoza, the regional/ district manager, really comforted and assured me that it would be taken care of. It was. She was kind and empathetic to my issue. Resolved the issue, and that's how I ended up with upgraded tires and pleased with my service. So I give 4 stars. It did take more time than it should have. Thanks again Ms Mendoza,

Aug 07, 2024

I went to Mr Tire to have my back right tire replaced. Only had enough for one. The young man explained my situation. Three(3) of my tires needed to be replaced and were beyond repair. Again, I only had enough for one tire plus the cost for labor. The location did not have my tire size in stock although the website said it did. The young man however, I believe his name is Dav, provided some of the best customer service I’ve ever seen. He Even suggested a near by spot to get a gently used tire. He deserves a raise!!!! BEST CUSTOMER SERVICE EVER!!!!!

Jul 07, 2024

Excelente atención al cliente , rápidos y atentos en cuanto a servicio se refiere .

Apr 07, 2024

Had an appointment for 9am and they were closed. Unacceptable. They are to be open at 7:30am. I called the main number and someone took my information and of course they didn’t not call me back.

Mar 07, 2024

This location was great I was in and out in less than an hour. Shannon was absolutely delightful!!!

Mar 07, 2024

When they did my oil change they did not put in my window when the next oil change or mileage I would need to come back. My old sticker from my last oil change was still in the window

Feb 07, 2024

Great service, team works well together 💯💪🏾

Jan 07, 2024

Good service & didn't ake long.

Jan 07, 2024

Quick in and out service, thanks

Dec 07, 2023

Customer service was great ! And the service was done in a timely matter.

Dec 07, 2023

Collected money for wheel Balancing and didn't see a very large bend on one of the wheels. They don't seem to know what they doing at this business.

Dec 07, 2023

I have been going to Mr. Tire at Lochearn for over 20 years. The service, although painfully slow, even with an appointment has been good. I went in for an oil change and they noted that I needed a new battery. After waiting for 20 min they said, they could not change the battery because "It was put in wrong." I took a look and there was nothing wrong with the way the battery was placed in the car. Nor were the bolts on top of the battery placed in the wrong direction as the mechanic told me. Complete lie. Then the mechanic said that he didn't have enough room to get his tools on the left side of the battery, again, not true. Since the bolts were on the top of the battery there was not excuse for accessibility but I knew I did not want to trust my car with someone who didn't want to do the work or if it was beyond his capabilities. But honestly, changing a battery is GED simple. I went to AAA Car Care in Columbia. What a difference. It took them 15 min. They had no problem. AND they were $50 cheaper than Mr. Tire. Beautiful, clean waiting room that didn't reek of rubber tires. Free bottled water, coffee and snacks. Quick friendly service and a giant window in the waiting room so you can see the mechanics working on your car. No need to go back to Mr. Tire. Too bad because they were good in the past. But time for a change.

Dec 07, 2023

Love the service from Mr Sean and Mr Daniel... gave me excellent service and save me money🤑🤑

Dec 07, 2023

My Man Daniel @ the front desk got u covered wit watt Eva u need my man is A1 wit it 💯

Dec 07, 2023

Nice people and the wait on the phone wasn’t long. It made my morning. KEEP UP THE GOOD WORK GUYS!!!

Dec 07, 2023

They gave me great service i highly suggested them A1

Dec 07, 2023

Very slow was in there for about 3 hours to have a tire put on and was the only person there smh

Dec 07, 2023

Wonderful service. Both servicemen were knowledgeable and experienced with their positions and duties. They made sure I understood what they were going to perform on my vehicle and the whole experience was exceptional.

Dec 07, 2023

Fixed my flat while I was working, 45 minutes from home - for free. Road hazard warranty is legitimate.

Dec 07, 2023

Got an oil change there last week and my oil reminder showed up saying I only had 10% left. I went in today thinking something was wrong and DaVon assisted me. I asked for the levels to be checked in front of me and he obliged. Turns out the guy who changed my oil didn't reset my dashboard. DaVon reset it and even provided the missing qt to bring me back up to 100%

Dec 07, 2023

Was quick and friendly