Murdock Tire &Auto

Nov 28, 2024

These people ripped me and my wife off big time. We took our vehicle down there, thought the warranty only covers at their place the whole time but it’s in my wife’s name so I don’t have direct access to it. But we brought a brand new spark plug down there for them to put in, they said it was a bad one when it was a brand new one. When we specifically told them we had jerking issues with the car, they decided to charge us $80 for diagnostic, $240 in labor fee just for them to change a spark plug and they decided to change out thermostat when it never needed fixing. It was over a $500 bill. Yet they failed to fix the issue we brought it down there the first place. They are the biggest crooks of mechanics I ever seen in my life. They don’t know their own ass from the hole in the ground since they can’t tell a difference between a good spark plug vs a bad spark plug. Never will I use these people ever again! I advise everyone else to find someone different. They’re crooks.

Nov 21, 2024

Extremely pleased with service and price. very friendly and knowledgeable staff. I went to get brake pads and rotors for all 4 tires. Another business I’ve dealt with for years told me I needed it on all 4 tires and showed me a picture after they did a oil change and rotated my ties. I started calling different companies to compare prices. Imagine my surprise when I found out I didn’t need all the work another company told me I needed. I’ll need to include honesty in this review. They could have made a lot more money from me. I will definitely be a return customer and will recommend them to my community and friends.

Oct 05, 2024

Fast great service at a good price. They were nice and polite. The waiting area was very clean.

Jul 05, 2024

Murdock had the tires I was looking for on hand and at a good price. They took care of me in a timely and courteous manner.

Jul 05, 2024

My wife and I have dealt with Murdock Tire for about 7 years now. I'm not say they're are the best because I haven't tried all the others. I will only say that in our experience, they are honest, won't fix something that isn't broke and are the best repair shop in our experience. In my opinion, no need to go anywhere else when you know your repair shop is honest.

Jul 05, 2024

Shop manager was disrespectful and unknowledgeable. Used profanity and cannot help himself but to speak ignorantly and rude. Can't wait to spot him in the public. What a total jerk

May 05, 2024

My go to place for all my automotive needs. Staff always willing to do their best to help you.

Apr 05, 2024

I needed tires right away for an out of town trip and they were fast with helping

Mar 05, 2024

First of all, let me say we came here because we heard they were a great mechanic shop. We took our GMC to get checked out with a "full inspection" and they diagnosed it with a bad motor. They said the motor was bad and needed to be replaced but everything else looked good and was in good shape. $7,000 later, we get it back. I would love to say there were no issues but there were. Minor things with the motor but had to be brought back 3 times. Fast forward THREE MONTHS and the transmission goes out on an uphill bridge in 5:00 traffic, leaving me and my 3 year old stranded. Livid would be an understatement. It literally put us in danger. You would think with 7,000 worth of work that you'll get more than 3 months out of it! We get it towed home and called Murdock and they sent a tow truck to get it since it was undrivable. Gets to their shop, bad transmission. But.. "we don't do transmission work." So basically tough luck. $7,000 down the drain based off of "expert" opinion and diagnosis. What happened to everything else being in good shape? Why not tell us you didn't even check the transmission?? We trusted them! Now it's a $7,000 lawn ornament. Oh and on top of that, since it wasn't the engine and not "their problem", we have to pay the $400 towing fee they said they were paying to get it towed to them. We towed it back home again ourselves. So the total amount wasted was $7,800. If that's chump change for you, great but it really put us behind financially and with no vehicle to show for it. Don't waste your time or money. Take it to an actual master mechanic. Don't learn the same hard lesson we did. This has been the biggest headache. They blame us "for having an old car" so get ready for that reply to this review.

Feb 05, 2024

Excellent place be going here for over 10 years

Dec 05, 2023

Affordable & Good Family Owned Business!

Dec 05, 2023

Affordable and helpful! Plus three televisions in the waiting area so everybody’s happy. Made blowing a tire in Trussville traffic bearable!

Dec 05, 2023

Driving home from shopping with my with in her car when the tire pressure warning came on. Murdock Tire and Auto was right on my way home. Stopped by and went inside and asked if he could check my tire pressures. Nathan was the gentleman I was speaking with. He had me pull around to the garage and he checked and set all of the tires for us at no charge. It was very windy and raining but he didn’t seem to mind a bit. I give Nathan 5 stars for taking care of us and I would recommend them to anyone in need of repairs or tires.

Dec 05, 2023

Friendly staff, good service and fair prices.

Dec 05, 2023

Great people, service and prices! Thanks guys!

Dec 05, 2023

I used to really love this place. Brian Murdock is a great man. I went to school with his son, who is now the main person at the business, and I am honestly astonished at how poor his customer service is. They have lost almost all of their employees that they had for years, I’m assuming because Nathan Murdock doesn’t know how to treat employees. He certainly doesn’t know how to treat customers. This place used to deserve 5 stars, but I would rather get my work done at express where their employees change every 2 months. Nathan Murdock is a joke and he is ruining his father’s name and his once wonderful and thriving business. Brian needs to reconsider giving him any authority or even allowing him to work at all.

Dec 05, 2023

Love Brian, the Owner. Fair prices. Good work.

Dec 05, 2023

Simply the best people in town!

Dec 05, 2023

They are good people they have always meet my needs with a smile and quick service.

Dec 05, 2022

Absolute best experience ever Great customer service Highly recommend Guy at the front is amazing has great customer service

Dec 05, 2022

Brian Murdock and the entire staff at Murdock Tire are always very professional. I have always been pleased with the quality of service I receive and how they value your time as a customer. Still the best prices on oil changes and many other maintenance items anywhere.

Dec 05, 2022

Great service and honest staff would recommend this place for sure 👍

Dec 05, 2022

I had my SUV repaired here last yr and they did an excellent job but what has made me a lifelong customer is I took my son up there to have his brakes checked today and they said it only needed brake fluid and they filled it and didn't charge him. Of course I should have looked but for them to be honest and not rip him off. I appreciate the honesty and they have future customers in us for sure. Update. Not pleased with last visit so I'll change the stars from 5 to 3. Also had a family member take their used car in and once the work was completed and the car was picked up the guy behind the counter said See you soon. Completely uncalled for. Was going to let that slide until my own bad experience. Disappointing! Especially after having good pre covid experiences. Changing to 2 stars

Dec 05, 2022

Knowledgeable staff. Decent price.

Dec 05, 2022

The Murdock team has done the maintenance on my cars for years now. As a busy real estate agent it’s easy to get in and out, and come back later for pick up. They’re fast, friendly, and always do a great job. Thanks Murdock!

Dec 05, 2022

They were fabulous. Not only very nice but knowledgeable, helpful and fast! I would recommend them to anyone every time.

Dec 05, 2021

Great place to get your automotive care.

Dec 05, 2021

I have used this place for almost 5 years for all my cars. Professional, affordable, family owned honest service.

Dec 05, 2021

I would like to say Thank you! I walked in ready to pay whatever amount to get my car fixed. I thought I may needed ball joints or even a tire rod. After looking at my vehicle it was determined that I only had bolts that maybe had loosened over time. I was so excited that I told them to do an oil change. Walked out the door smiling! Noise is gone! I would definitely use them again and recommend others to do the same.. again THANK YOU

Dec 05, 2021

Ultra quality service and super staff

Dec 05, 2021

Very knowledgeable group and timely on work