Natomas Auto Care

Jul 18, 2024

They were very helpful in identifying my oil leak and quickly fixed it. The seeming manager was extremely knowledgeable and helpful and even waived my diagnostic fee. I would give them more stars if I could and highly recommend!!!

Jun 18, 2024

Amazing service, nice guys who work there! Very quick, honest, and they do not overcharge you. Really appreciate places/people like this who still exist and run their business in a moral way

May 18, 2024

We were headed on a trip and as we came through Sacramento our check engine light came on. The front office gal was very helpful when we called ahead and when we got there. Then the mechanic that helped us was wonderful too. There shop is tucked back away from the freeway but worth the extra 5 minutes, they were wonderful and we were back on the road quickly.

Apr 18, 2024

I have an older model Nissan Xterra and just got my car back today. I am so pleased with their service. They found quite a few things that should/could be addressed (because it’s a 2001) other than what I brought it in for. So thorough. Carol, the young woman that runs the front service office, called me and walked me through everything. The estimate was all broken down so I could prioritize what I would get fixed and what to hold off on. So, not only did they tune up and fix a break switch for me they helped to keep my car sustained with some other fixes for years to come. The prices were very reasonable and I got a lot done. I can’t thank Carol enough for her communication and professionalism, for even calling me with a $30 difference in the bill to get approved. I trust this location and I plan to bring our other cars there as well now. Thank you Natomas Auto Care.

Apr 18, 2024

I took my car here to get inspected for a possible suspension failure told by another shop and the nice lady at the front let me know that nothing is wrong and I won’t be charged for the inspection! Honesty is a stellar point and I plan to become a loyal customer here soon with my car check ups.

Mar 18, 2024

SCAMMERS!!! While in the waiting area, the workers told MULTIPLE customers that the "part" they needed to fix the issue would cost up to $200 more than they originally quoted them. They would give customers no choice but to pay the price they didn't even inform them about. Then... they did the same thing to me (asked for $400)! I ended up taking my car somewhere else....and it turns out it was just a loose piece in my car that needed to be tightened at no cost! This shop got new owners recently... so do NOT trust all the good reviews. SAVE YOUR TIME AND MONEY AND GO ELSEWHERE!!!!!

Mar 18, 2024

Took my car back to them because when they replaced my brake pads back in July the brakes never stopped squeaking. Unfortunately I had to go months like this because my schedule wouldn’t allow me to bring it back sooner. When they did they work on the brake pads, they also replaced my air filter…that has also gone bad again since July. After they finished all the work I get a call asking if the service lights on my dash board have always been on; I told them only the tire pressure one was on when I dropped it off. I was then told on the lights came on during the test drive and they have no idea why, so they need to figure out what caused it. I was called a couple hours later saying they needed to keep the car overnight so they could work on it in the morning and get the issue figured out. After not hearing back from them all day today, I called and they said their master tech is out on his day off and none of the other techs can figure out what’s wrong, so they have to keep my car ANOTHER day. And now they are offering a free diagnostic to see what’s wrong and IF they find out the lights are messed up because of their work, they will reimburse me for a rental if I have to get one.

Mar 18, 2024

Very good service. Helped fix my car with a reasonable price. And the girl upfront is really nice and polite.

Feb 18, 2024

I confirmed with them TWICE if they do emissions testing before my appt and even when I got there they said yes. Like about 45 mins later when they finished my "car inspection" the girl at the front desk said they don't do the rest of the out-of-state inspection form thing like checking the emissions and whatever the form said but the total still ended up being $145. I have to go somewhere else to get the SMOG test (it's what's she said) done. I'm like I gotta pay another $145 somewhere else is ABSURD!

Feb 18, 2024

Small waiting room

Feb 18, 2024

This place was great fast dependable. I was very happy with my experience here

Feb 18, 2024

Wrong diagnosis

Jan 18, 2024

Was 140 for them to "look" at my car and send me somewhere else. It took them all of 30 min and they didn't even reset the low tire pressure sensor on my civics dash. Bummer dude

Nov 18, 2023

Fantastic service!!

Nov 18, 2023

Great service, everyone was very professional and courteous. I took my 2013 prius in for diagnostics and found out that water pump has gone bad. Although I could get the water pump from Toyota which should have save me $100 but I decided to let them order parts and replace it. I was guaranteed that it was OEM replacement and comes with 2 year warranty. However autozone sell a water pump with life time warranty and is half the cost than OEM. At the end I would say if you need something done do you homework and make sure to look around for pricing. It happened on new year weekend with rain and storm I decided to get that done and be over with it.

Nov 18, 2023

Natomas replaced both the front and back brakes and rotors on my vehicle along with a brake fluid flush at a cost of $883.00. When my wife drove the vehicle on the freeway, it started swaying, shaking, and making loud noises. It was so bad that she has to pull over and get the vehicle towed back to Natomas Auto Care. When the tow truck driver arrived he noticed that only 1 of 5 lug nuts were on the left rear tire! As you could imagine, if that tire had come off while driving at freeway speeds the results could have been catastrophic. When I spoke to the owner she did apologize but did not know what occurred because the guy who did the work wasn't there. She was supposed to get back to me about what the excuse was but I have not heard anything. I guess accountability doesn't matter amymore? Anyway, she offered to take 20% off of the bill. I thought it should have been way more or free for the extremely dangerous situation that was created by her employee. That was a huge mistake that they made, that could have ended very badly. Be very wary of this repair shop!

Nov 18, 2023

Took care of me.

Nov 18, 2023

Very easy to schedule an appointment. I called and they gave me times that were available for my car to come in. I requested an oil change, tire rotation (if needed), and brake inspection (I would be traveling and wanted to make sure everything was ok). I brought my car in at the designated time and only waited ~1hr. Because I had made an appointment, they prioritized my vehicle inspection which was very nice. Second time I’ve been here and will continue coming back due to great service. Thank you!

Nov 18, 2023

(This few years ago) one car light bulb was out and got there late. They still accommodate me and changed the bulb for me with good rate. Great customer service and worker!! 1/2023 - Did not fix my car problem even though mechanic told me it is fine to drive- will not drain battery etc. They just put down on paper what I told them was maybe the problem and will not take responsibility. They replace one part. When I asked for some refund ( battery drain very soon)from the owner, she said the mechanic did not told me it is fine to drive and did not compensate me. Will not go there again

Nov 18, 2023

Charged me $156 for a thermostat replacement plus parts and labor. At another shop Quality Auto Care $450. Love this place my new shop to go to. My 09 Honda is purring again!

Nov 18, 2023

Every time good service

Nov 18, 2023

Fast service and friendly staff.

Nov 18, 2023

Great service, honest and reasonable prices.

Nov 18, 2023

Honest. Professional. Immaculate shop. They don't recommend work you do not need, but suggest work that you may need later on.

Nov 18, 2023

Horrible rip off, I had to pay $140 for then to tell me they don't fix my issues, and $350 to fix 2 door locks, then called me back 20 minutes later to tell me they made a mistake and the 2 door locks would cost me $470, I told them No way , so they charged me $140 for looking at my vehicle and did no work on it! A total waste of my time and $140 of my money ! Beware this small unprofessional shop, in a nice location!

Nov 18, 2023

Our AC broke 20 miles into a cross country move; not only were anatomy’s able to do a diagnostic, but they stayed after hours on a Saturday to repair it for us. Naming my first born Nat.

Nov 18, 2023

Radiator and ac switch replacement costs over 1,500 very expensive and refused to give receipts. Do not recommend

Nov 18, 2023

The level of service here is pretty terrible. I took my car in twice to get my air conditioning fixed, and twice it stopped working soon after they "fixed" it. While it was in the shop no one called me with updates, and I have to call them after multiple days to get an update on my car. I've spent about $800 and I still don't have air conditioning.

Nov 18, 2023

They always have treated me well and have been accountable and reliable. They are respectful and professional and I appreciate them.

Nov 18, 2023

Went for an oil change - service was quick, reliable, and reasonably priced, and staff were friendly and professional. I will be back for future auto care.

Nov 18, 2022

Great experience great service 5/5

Nov 18, 2022

Plugged my tire for $20 within 20 min.