Need 4 Speed Auto Repair & AC

Oct 27, 2024

A couple years ago I gave these guys 5 stars, but I took my Chevy Cruze in last year and the quality of service has since declined. While they did fix the problem, it came back very soon and what bothered me more is that they lost little cover on my engine that says “Ecotec”. Not a big deal but just the sloppiness and lack of customer service when I called to see if they still had it in the shop. Never heard back. Not to mention the prices are insanely high. Good thing the warranty covered it.

Sep 27, 2024

My truck needed a new engine, and the crew at Need 4 Speed were absolutely great! They worked with my warranty company and got me great approvals! When I got my truck back, it runs like new, no issues! Highly recommend Need 4 Speed !

Jul 27, 2024

Thanks so much to Maria for taking care of my niece being that her family stays hundreds of miles away ! We are greatly appreciative of her listening to all of us voice our concerns! She was patient and professional even at times we wasn’t from being frustrated. If every office had a MARIA the world would be a better place. My niece has AC concerns and after multiple calls they handled the situation for us and even educated us of issues that should have been handled in a proper manner. Due to my niece being military, and she has two kids and the weather conditions has been awful, We appreciate u and your staff for Relieving us with her AC concerns & conditions!! I highly recommend this place to anyone for your Auto/AC issues!! Your Professionalism will not go unnoticed. Thank you Thank You!!!

Jul 27, 2024

Wow , absolutely great service .They were able to see the vehicle in little time and inform what was wrong with the vehicle promptly. I wish all car shops were like this!

Apr 27, 2024

Always take my Shelby here!

Apr 27, 2024

My first experience here was not the greatest experience. My main issue was at that time the lack of communication. While the work performed was more than satisfactory, I did get communicated in regard to my vehicle. Fast forward a couple of years and those issues have been fixed. I brought my car in for a coolant issue. I tried everything I could to fix it myself but could not figure it out. I brought it here to need 4 speed and within a few hours they had diagnosed the car and had already contacted my insurance company. They let me know every step of the way what was going on with my car. The repairs were performed quickly and are under warranty. I had to go through my warranty so there were some delays however, they explained to me my vehicle was already broken down and waiting to be repaired, just as soon as the parts came in. After my repairs were performed they did everything they could to ensure it was repaired correctly and I would not face any other issues. They did such a great job with my car that when repairs needed to be done outside of warranty coverage I could not think of any other place but need 4 speed. Family run local businesses are not always the best however, need 4 speed is. I cannot imagine myself taking my car anywhere else but here. Recently my car needed a repair that the warranty did not cover. They quoted me a fair price but I could not afford it at that time. They did not pressure me into making me believe my car will suffer a catastrophic failure if I did not get it fixed right then and there, but they did caution me and let me know that it was needed and when I was ready to come back. They have me some instructions on things to look out for as well. Overall, need 4 speed is a great, honest and fair mechanic. Warm and welcoming every time and they will always try to accommodate where they can. I am horrible with names but Justin and the rest of the crew are simply the best. Thank you again for ask the help.

Feb 27, 2024

Dont waste your time and money coming here cant fix a car even if their life depended on it

Feb 27, 2024

This place sucks

Nov 27, 2023

A few days ago I was desperate to get my ac fixed in my car because it was blowing hot air when it idled. Thanks to you all for your great service! Ana was amazing, she was so helpful and so was the owner, he explained everything to me. I trusted them from the day I called to schedule an appointment! For one because I feel women get taken advantage of when they need something fixed with their cars but I felt very comfortable here. Thank you all so much for your great service!

Nov 27, 2023

Quality auto mechanic. Ordering parts took some time. Good communication. Competitive pricing. Thank you, N4S. they seem to overlook warranty repairs and instead focus on insurance claims. they seemed to be very familiar with the adjuster, but not as competent with procurement and installation of warranty covered parts. they had my vehicle for almost two weeks only to tell me that i should order my own warranty parts from ebay.

Nov 27, 2023

I went in with an AC problem that i couldn't figure out. Turns out my entire fuse box shorted out. He showed me exactly what the issue was and for a $60.00 diagnostic fee I felt confident that I got my moneys worth. The fee rolls in as credit to the final bill if you decide to go through with the repair and I gladly said yes knowing that my vehicle was in good hands. I got to meet Jerry who has racing fuel in his veins. Great guy and a great business that reflects his passion for vehicles. Need 4 Speed Auto Repair and AC you definitely can't go wrong with.

Nov 27, 2023

I went with to this place several times for my a/c cause I wasn’t aware of many places in the city and long story short they did fix the problem each time, but not well. Unfortunately the repair didn’t last more than a few months each time. I kept going in hopes of the next time being the last but it was always something new with at least a few hundred dollars for the repair. Finally, the last time I was told my compressor and the valves were shot, and that my lines would have to be cleaned out and/or replaced. All of this after spending well over one-thousand in repairs over a span of two years, dealing with no a/c in my car during the boiling hot summers here. For the new compressor and lines, the owner told me I’m looking at two grand. So after all this I still have a a/c that doesn’t work and wasted money. I just felt like this place wasn’t completely honest with me the entirety of my business spent with them, could’ve saved a lot of money and had the problem fixed sooner.

Nov 27, 2023

They fixed my wife's car and the nice secretary even gave me a ride to get my rental car.

Nov 27, 2023

yet another horrible service. Never again will I take it to them.

Nov 27, 2022

Absolutely the worst experience I have ever had with a mechanic shop! The date in which the car was supposed to be ready changed 4 times I spent a lot of money because of that and in no way was there any sort of sorry. A job that should have taken half hour took 2 weeks. They originally quoted me one price, a week later they nearly doubled the price (mind you it was the same part and the same labor.) I went there because I bought a warranty from Carmax and they had a long waiting list or something, so they sent me here. Apparently Carmax sends everyone here because NFS gets so much business from Carmax that the individual customer service is awful at NFS. You know that stereotype about mechanics being cheats who will take you for all you got, yeah well I really feel that this experience fit that stereotype. I wouldn't recommend this shop to anyone. And of course I will never go back. They have this front of honesty but it really felt like just a front. I bet at some point this was a great shop that was honest but because of their success, well that changed it. I guess the saying is right, "money and success changes people" And I'm sure someone will be on here to reply something like "we're sorry for your experience we try..." but that's bull as well. There were plenty of opportunities to make this right, I went and spoke to them in person, and they just never did. In fact they just kept pushing the date later and late costing me more and more money on a rental. Look, just search for another mechanic shop, if that's why you are reading reviews, you won't regret it! Reply to owners Reply: Your Reply further proves that you have shaddy practices like changing the "quote" from one week to the next. It also shows that you take absolutely no responsibility for a poor job. Being disrespectful is relative all I told them is that your establishment has worst customer service. Yes I yelled at first but even you admitted that if you were in my shoes you would also be very upset No you didn't get me a better price on the part, the better price is the one you quoted me originally. Then you nearly doubled the price of the part then knocked off 20 bucks and that's what you say is the better price, please! HAHA "waived " the diagnostic fee, see your shaddy practices, how can you waive a fee that I was never quoted. Again, that honest front is just that, A Front! Honesty is important to people

Nov 27, 2022

Amazing business, immediately identified the problem, we’re upfront and honest regarding pricing. Jerry was super nice and got right on checking my vehicle. Will be referring and returning.

Nov 27, 2022

Do NOT take your car here for diagnostics. They won’t even tell you what parts you would need to buy in order to get it fixed yourself. What’s the point in doing diagnostics if they won’t even tell you the problem of the car? Waste of TIME and MONEY

Nov 27, 2022

El Paso TX community … please don’t take your vehicle here for a AC repair NOT HONEST they did AC service on my mustang GT there “tech” ended up breaking my dashboard, a bolt to my passenger seat they where supposed to put everything new and I was charged over $1000 no warranty… not friendly Worst shop in El Paso they talk a lot and say bad stuff about other shops Jerry this place is bad and Irma is rude!!im not a fan of posting but my dash was over 500 to fix it!

Nov 27, 2022

GREAT! PROFESSIONAL! JERRY IS GREAT! ALL AROUND GREAT STAFF!!

Nov 27, 2022

I found this place through my extended warranty company. My extended warranty company created a debacle that resulted in my car being at Need4Speed for 2 months. My extended warranty company will be getting a negative review but Need4Speed deserves more than 5 stars! They were amazing. Every person at Need4Speed I had the pleasure of dealing with during this very frustrating time for me was friendly, communicated well, professional, sympathetic and patient. I will send everyone I know to this place. Thank you Need4Speed team. I am grateful. Melanie B.

Nov 27, 2022

I met Mr Jerry on a plane ride recently. I guess i can’t write a review on the business, but I can definitely tell you, I can write a review on his character. This man has a heart for service, and an appreciation for his employees. He Had nothing but good things to say about those who work for him. And he also gave me some tips for my future business. And you can tell he loves what he does, because he talks so highly of his job, this establishment, and his team.

Nov 27, 2022

I was on my way from California back to Florida where I live. Towing a trailer with items in it. My hub on the axle broke on the trailer in the middle of the road. Jerry came to my rescue and brought my trailer to his facility. Not only did Jerry and his staff get a replacement axle and hub for my trailer. He helped me with other issues I had. Thank you to Jerry and all the staff at need for speed I would not have made it home without you.

Nov 27, 2022

Jerry and his shop hands down are the best in the business. He took care of me from start to finish with multiple repairs. I will not be going anywhere else for my vehicles needs.

Nov 27, 2022

Jerry and his team are absolute pros. I found his shop online through their positive reviews and I am now happy to share my own review. The first time I came in I brought my wife’s car for an AC service. I thought the system was shot and my wife and I had talked about potentially having to spend a few thousand dollars. The guys at the shop found that the ac system was simply overcharged so they drained the refrigerant and recharged the system. More important than the money I saved was the honesty from the shop. I’ve been back two more times I will no doubt continue to bring my vehicles in because I trust this shop.

Nov 27, 2022

Jerry and staff were great. We had some work done and a few months passed and a part that was repaired began to fail. Took the vehicle back in to get checked. Jerry and crew had a quick look and diagnosed the problem and honored their work by replacing and repairing at no cost. Ethical/high integrity. Definitely recommend Need 4 Speed for auto work!!

Nov 27, 2022

My car had a gasoline smell. The problem was difficult to find but Jerry didn't give up until he found the problem. He was able to fix my car. I didnt have to wait long to get an appointment. Prices are reasonable. It's difficult to find someone to trust with your vehicle. I will definitely take my car back if I have any problems in the future.

Nov 27, 2022

Nice people. Took care of me quickly, and fixed my little problem reasonably. I'll use them in future without hesitation.

Nov 27, 2022

This shop was recommended by carmax as a partner mechanic who give me the same quality as carmax in repairing my car. I took my car here March 18 to get it looked at after throwing a code correlating with the turbo. When I arrived the owner and a lady named anna greeted me and told me they would take care of everything and give me updates along the way. They claim that they would even show me the parts they took out and tell me what they are going to do to repair the vehicle. That was the last time i have heard from the owner and the last time I got any info on my car that I did not have to call for. Monday March 21st came and I was told after calling of course that the parts had been ordered and they would arrive that business day. Once arrived it would take 2 to 3 days to complete. Fast forward to Thursday March 24th and I again had to call to get an update. I was told then that the car still needed to be tested to ensure everything was functioning properly. The next day Friday I call and call and call and no one answers. Monday morning comes around and I again call to get an update on my car. I was told that they were waiting on bolts to finish up and that it would be done by end of business Monday March 28th. I leave work early to make it to the shop by 1700. I am about to return my rental vehicle when I call them to let them know that I am on my way and will be in about 5 minutes to pick up my car. The employee who answer the phone ( no name given) stated that my car was not ready that the tech wanted to keep another day to ensure everything was working properly. I was already told this last week and still have no car. Here I am Tuesday March 29th and I call them again since they cannot seem to return calls and I am told that the parts are not even installed on the car and that it will take 8 hours to complete. When I tell them that they had told me yesterday that it was done I was told that was not true and that they could not tell when it would be done but to call them back after 1500 to get an update. The lady Anna is very dismissive and always gives half truths and whole lies. They claim professionalism but fail in every aspect of it. It is still unknown whether or not I will get my back today or not. I was already told it was ready to be picked up but that was not true. I do not recommend this mechanic for any service on your car. They will lie to you and then completely change their story and not take accountability for their subpar customer service and lack of professionalism. If you ever need repairs to be done on your car look else where as this place will never give you an answer and always claim their tech is working on the car when in fact they are not.

Nov 27, 2022

Timely service, pricing is about right. Good work

Nov 27, 2022

terrible terrible place. these people do not know what theyre doing. came in because my air was coming out hot and they said it had too much freon and that i needed a new ac. so paid 800 for it to have the same issues not even a day later. took it back and they still charged me the 100 diagnosis fee. do not come here. they will rip you off.

Nov 27, 2021

Very professional.