Northwest Imports

Oct 27, 2024

Had work done here and it was quick and painless. Reasonably priced. Bob walked me through the work done and answered all my questions. I will be coming back here for any future work that is needed on my car. Thanks for the great job. It was much appreciated!

Oct 27, 2024

I’ve continuously used NWI for my car service needs for about 30 years (OMG!). Family owned , competent and more importantly, highly ethical. I highly recommend.

Oct 27, 2024

Wonderful service, always happy with the service provide. They are very honest and really stay behind their work. Highly recommended this!

Sep 27, 2024

Brought my car in for work the dealer said was needed. My experience with NW Imports exceeded my expectations in the following ways 1) scheduling was very easy 2) staff was SUPER friendly and informative 3) prices were way better than a dealership (like > $100 less) and finally - 4) they actually said that work didn't need to be done and said I should bring it back in a few months and they could do it then...this kind of honesty is very refreshing.

Sep 27, 2024

Despite the cost of the repair, we were very pleased with the service, promptness and communication provided. The cost came mainly from the price of the part which was only available from BMW. Not NW Imports’ fault.

Sep 27, 2024

Fast and through service. Reviewed expected work prior to starting. Upon completion, review of work done and service that may be needed at a later date. Hjghly recommend Northwest Imports.

Sep 27, 2024

I'll continue to trust Northwest Imports to quickly diagnose and care for my German cars; they're honest, knowledgeable, and reasonably priced. They never keep my car longer than needed, they're always prompt and courteous, unlike the Stealership down the street. Our family loves Northwest Imports!! * * * * *

Sep 27, 2024

I've been taking my Japanese and Euro sports cars to these guys since I moved back to Austin in 2015. Recently moved to S Austin and tried a new place, but ended up bringing my Audi S3 back there for Northwest Imports to do it right. Bob and his team are communicative, fast, and they fix the right stuff. I'm going to continue to drive 35 minutes out of my way to bring my car there because I trust this spot.

Sep 27, 2024

The guys at Northwest imports are incredible. They have proven over and over to be honest with diagnoses and exceptional with repairing issues that I’ve had on multiple vehicles. Great to find an honest shop that I trust!

Aug 27, 2024

Great shop. Great service. Highly recommended!

Aug 27, 2024

Northwest Imports is simply the best! They are dependable, do great work and their fees/prices are quite reasonable.

Aug 27, 2024

Always prompt professional and work done right.

Aug 27, 2024

Look no further. This is where you'll get 100% satisfaction on the service. I was on a business trip yesterday and my car broke. I searched for a good mechanics in this area. I saw this place with 480 reviews, all 5-stars. I was very skeptical. I thought they pay their customers to leave only 5-star reviews. But I had no choice because I had to travel to another city. I gave it a shot hoping not to be ripped off too badly. As it turned out, they went out of their way to accommodate my schedule. And the service they provided was a prove that they put their customer's interest in front of theirs! The broken part of my car was beyond repair, but they did their best to make it safe to drive instead of ordering parts and charging on labor. Thank you, Bob and Andrew. I can only wish I had local mechanics like you.

Aug 27, 2024

Northwest Imports has always provided excellent care for my Porsche. They are worth the drive for service!

Jul 27, 2024

I had my 2017 Porsche Boxster repaired by Northwest Imports. I was looking for an independent repair shop to take my cars to and I thought I would give these guys a try. Turned out to be one of my better decisions. These guys are great. I mainly dealt with Andrew Wostarek who I highly recommend. They keep in constant communication making sure all my questions were answered and made the repair in a timely fashion. The price was reasonable, the work they did was excellent, and they followed up later to make sure all was well with the car. Great shop, great guys, highly recommended. Really nice to have a local shop that you trust.

Jul 27, 2024

My wife and I have been coming here for years. I have never trusted any auto repair service without being skeptical. These guys here have the knowledge, the professional demeanor and offer great honest prices for the outstanding work they perform. Having trust goes a very long way. I continue to refer my friends and family as we do not have any reservations for their work. My bmw and 4 runner have lasted and continue to run very efficiently over many years. Again, great service for auto repairs. I hate ever going to the dealer- what a ripoff. Thanks northwest imports! Bob and Andrew are fantastic to work with... Until next visit.

Jul 27, 2024

Northwest Auto Imports have taken care of my car for 10 years. They are the best! Professional, knowledgeable, friendly and fair. Highly recommend them!

Jul 27, 2024

Thank you for the service you provided in resolving the recent issue with my Audi. Your timely response and the effective resolution of the problem were greatly appreciated. I am particularly thankful for how well you (service manager) reciprocated to my feedback. I am appalled by the horrendous and rude service at Audi North Austin. The customer service was abysmal, and after being charged $2200, the work on my vehicle was still incomplete. Despite numerous calls and lodging a complaint with the service manager, there was no proper communication or resolution. This experience has been extremely frustrating, and I would not recommend this dealership to anyone.

Jun 27, 2024

David and his team at Northwest Imports have taken care of our cars for over 20 years. The quality of their work, the courtesy of the staff, their commitment to excellence has me coming back year after year. If my car had a voice, it would thank me for depending on this business for all its needs. Thank you David.

Jun 27, 2024

Excellent service for over 30 years! Hard to beat that! Luke Graves

Jun 27, 2024

Great group of guys, they don't try to sell you services you don't need. They thoroughly look at all aspects of your vehicle and let you know their recommendations. They do a good job communicating and keeping you informed of your vehicles condition.

Jun 27, 2024

I have been a customer at Northwest for several years now and they always take care of any issue I have regarding the 3 cars they work on. They let me know what needs to be done and even check other things just in case. Everyone is super friendly and the work is always done in the time they predict and to completion. If you're looking for a repair shop you can trust with any of your import cars, look no further than NorthWest Imports for all of your service/repair needs. Kevin Wiggins

Jun 27, 2024

I have used Northwest imports for 20 years (with multiple vehicles including Porsche, Audi, Mercedes and Toyota) and always get the best service, advice and quality with maintenance or repair work. Also always beat the dealer pricing. I strongly recommend them for all you vehicle needs.

Jun 27, 2024

If I could give Northwest Imports more than 5 stars I would. My family has been a customer of them for years. They have always had the best interest of the customer and their car in mind. When I was looking at buying my first car, I bought it with Northwest Imports in mind as my service provider. Bob and Andrew communicate very well to set expectations on services. 10/10 would recommend to anyone looking for good, honest work on their car.

Jun 27, 2024

NWI did a fantastic job of taking care of my vehicle needs! They’re always prompt, honest and very professional!

Jun 27, 2024

Northwest Imports is the absolute best. I’m an older women with a car that has 100,000 miles on it. I can trust them to help me maintain my vehicle. They are always kind, knowledgeable and reasonable about price. Thank you for NW Imports!!!

Jun 27, 2024

Recently had a fan replaced on our 2011 Volvo XC70 and like always, NWI did a great job! The turn around time was quick and they had our vehicle up and running in no time! Highly recommend them for any import service!

Jun 27, 2024

The crew is very knowledgable and give honest advice, even when they don't have anything to profit of! I took my car for an oil change and the guy noticed cracks in the bushings, and he suggested we talk to the dealer and get it covered under the warranty! what else can I say? I had previous cars that we repaired at this business and we were always satisfied.

Jun 27, 2024

These guys are the best. Andrew helped me from start to end, I can’t thank these guys enough for their excellent service. In fact, I wish there were more stars to give these guys. The best in Austin and from my experience, beyond that.

May 27, 2024

Had my Subaru serviced here, and they were quick and provided a very detailed report of the work needed with pictures. I was able to get what I needed repair quickly and for a fair cost. Would recommend them to anyone.

May 27, 2024

If only my posting ability was as good as the work that Northwest Imports does. I've posted an older review in error but my recent trip this month was just as good. As always, the work is complete and accurate. I could go elsewhere for an oil change: I trust NW Import to do it right and to stand by their work and for me, it's more than worth it. A great crew and am so glad I found them years ago. I highly recommend Northwest Imports (and, they have snacks). ; ) Beth

May 27, 2024

NW Imports got my 2022 Audi A6 in quickly for an oil change and diagnostics and ultimately some fixes for an AC issue. I really appreciate Bob for his excellent communication and his team's work. Thanks

Apr 27, 2024

Bob and Andrew run the show! If you want to feel safe and not taken advantage of go here. These are REAL people for THE people. Also bob has an amazing music taste, as an added bonus for chit chat

Apr 27, 2024

Northwest Imports has been my repair shop for all of my cars (Mercedes, Porsches and Lamborghinis) for about 20 years. From my first completed service, I knew that David Wostarek is the quintessential "honest mechanic" offering excellent service at a fair price. Zac, the best mechanic that I have ever met, can repair anything. I have completed confidence in his abilities. If Zac can't repair it means it can't be repaired. Carl Hunter

Apr 27, 2024

The crew here does a great job and have been taking care of my cars for over 15 years now. Always recommend them to anyone with German car work.

Apr 27, 2024

These guys know what they are doing. I trust them completely with any of our cars. Have been going here for years and will continue. People come in from dealer service to have to get things fixed that dealers push on them. I won't ever get service from a dealer.

Mar 27, 2024

I would highly recommend Northwest imports for your vehicle repairs, Bob the service Manager was extremely helpful and very informative of our vehicles diagnostic with detailed pictures. All work done on our Audi Q5 was completed in the time specified. Northwest imports made sure our Audi Q5 was ready for the road before we left the shop. I would recommend them a million times over. Thank you Northwest imports for amazing work definitely will be using Northwest imports for all our vehicle needs.