OOROO Auto | Oro Valley Auto Repair Shop

Nov 14, 2024

Great company. Helped me find brake issue that another shop had done. I would highly recommend this auto shop! Thanks again guys!

Nov 14, 2024

I just want to thank the entire staff here for fixing my daughter’s car. It has been in and out of a different auto shop that couldn’t get her cars turbo running correctly, but Ooroo did the job and I’m very thankful to this company. I will highly recommend this company. The staff was knowledgeable, called with updates and most of all took great care of the car. Thank you again you will see us in the future to have our vehicles worked on. Hyundai Veloster

Nov 05, 2024

I used Ooroo for the first time about a week ago. I needed regular service for my Honda CRV. The staff was pleasant and patient (particularly Dustin). They have a lovely vehicle and a great driver to take you back to your home while the car is being serviced They discovered that I had a slow leak in my a/c discharge hose. The part was expensive and it would be almost $900. I asked if they could wait so that I could contact the Honda dealer to see if there was any warranty. They had no problem with that. I remembered that I had an extended warranty and asked if that would help. Dustin very nicely and patiently contacted the warranty company and got the authorization. (Never complaining when I called him back several times to confirm the company phone number and contact number 😎.) They had to wait for the part to be delivered from Honda and were very proactive about calling me and letting me know there would be a delay. When I picked up the car, I was expecting the 10% new customer discount but they patiently explained to me that they couldn't do that on this invoice because of the warranty claim. BUT they noted in my file that I was owed the 10% discount on my next service, which I'm fine with. Poor guy, it took me a minute to understand the "why" but he patiently explained it so that I understood. Nice clean facility, kind staff and good service. I'll be back!

Nov 05, 2024

If you need trustworthy people to work on your vehicles, this is the place to go.

Nov 05, 2024

These guys are knowledgeable, honest, thorough, kind, and I owe John an apology about a battery. John was more than willing to work with me if he was wrong, which he was not. I apologize, John, and I would not hesitate to refer these guys to anyone who needs mechanical services for their vehicle. Thank you.

Oct 05, 2024

A+++ service!! Highly recommended! They won't try to cheat you into getting unnecessary repairs done! They found something, even the Mercedes dealership didn't, and fixed it at a very affordable price! Even gave me a free advice about my other car!! That's my to go place with car issues from now on!

Sep 05, 2024

I took my car into OOROO, I had just purchased my three fifty z nissan, And Needed an itemized list of things that might be wrong with it, This shop gave me a list of things needed to be done.That amounted 6 thousand dollars worth of work. I took it to my Is personal mechanic and he did everything for under a thousand dollars, Most of the stuff that this shop said was Is wrong with my car, Was not truthful, By far. You might want to think twice about going to this place. They also said that my motor to my front seat was out, It was not, it was actually the switch,not the motor. Total estimate cost from OOROO was ($6,000 DOLLARS) Crazy 🤪 . When it really came to just under $1,000 From my trusted mechanic, not OOROO. Ooroo response to my review is not truthful! I will post the work order I received, on work thay say was needed, and there $6,000 dollar estimate.

Sep 05, 2024

Reviewing this a bit late, but my jeeps transmission stopped working in like August 2022, and OOROO kept it until May or June 2023. It was an incredibly annoying process, I could almost never get a straight answer from them and I had to buy a cheap car to last me almost a year waiting for it to be fixed. I only ended up paying around $700 because of my warranty covering most the cost but the total was over $6000. I would never go here again, I believe jack furrier on oracle and Maggee is the only reliable honest auto shop around here and will only be going there from now on. I’m editing this review because they said I was out on military deployment most of the year. Which isn’t true. I was finally able to pick up my Jeep a few days before my deployment. I was only gone for a month which they happened to finish fixing my Jeep during that time. I don’t. I was driving around a 1997 Honda accord for almost a year that I had to purchase because the vehicle took so long to fix.

Aug 05, 2024

I requested an appointment via the website on Sunday evening in order to have the regulator and motor replaced in my 2005 Mariner. They were able to get me in on Monday morning and were able to get the parts and fix my car by Monday evening. The prices were great, and the gentleman I dealt with at the shop were helpful and kind. I will definitely be going back when I need service on my vehicles.

Jul 05, 2024

Great service. Very honest about what the car needs and doesn't need. The Happy Car Club has saved me money too.

Jul 05, 2024

I had a Alternator go bad with my F250 Powerstroke Diesel. Air conditioner quit working and truck was stuck in park mode. I hired a mobile mechanic and he could not find the problem. OOROO found the problem.I was back on the road to see my Grandchildren. Great job Men ! Chase and mike and other employees. I even bought them lunch I was so happy

Jul 05, 2024

The building is professional as well as the service. This is not your ordinary automotive shop

Jul 05, 2024

They were professional and completed work in a timely fashion

Jun 05, 2024

Easily the best overall experience that’s not a Lexus dealership. I’ve dropped our Volvo and Lexus here. Their service warranty (3 years) is better than Volvo’s (1 year and non-transferable). Why take your Volvo to the dealership?!

May 05, 2024

Effectively diagnosed the problems and fix the issues

May 05, 2024

Excellent as usual! They have great customer service! I finally found a place that I can trust!

May 05, 2024

Honest place to take your car in for repairs.

May 05, 2024

Took my 2015 in for a oil change yesterday and chase took awesome care of me was very professional and polite Jeremy took care of the service as a automotive technician that previously worked with Jeremy I highly highly recommend you take your vehicle to ooroo and Jeremy. He will get it done right the first time. Will definitely be back. Also the happy car membership is worth it

Mar 05, 2024

I've been using this shop for years and have never had a bad experience with them. They do quality work and stand behind their services. Highly recommended!

Mar 05, 2024

Avoid this place, they will mess up your vehicle then refuse to pay for fixing it. The managers are very rude!

Feb 05, 2024

Absolutely the best in Green Valley

Feb 05, 2024

Great team

Feb 05, 2024

Honest diagnostic. Nice facility to work with and get repairs.

Dec 05, 2023

Best all around. Won’t take my vehicles anywhere else.

Dec 05, 2023

George was friendly and professional. I called in the morning and he was here in the early afternoon and had the new battery installed before 3:00. He told me exactly how much it would be before he started the work. The scheduler was friendly and kept me up to date on when I could expect someone to get to my house. Would definitely recommend this company.

Dec 05, 2023

Great services no complaints.

Dec 05, 2023

I feel very, very fairly treated by the team at Ooroo. I also appreciate being driven home, and then being picked up when my car repair is complete.

Dec 05, 2023

Jonathan and Dustin helped me. Kass drove me home in their courtesy shuttle..If i could give a million stars, i would. Superb service

Dec 05, 2023

LADIES BEWARE: So, I'm editing this review because I just found out I was given an astronomical quote a few months ago to change spark plugs on my 2015 Altima. Like almost $500...to change 4 plugs. I was shocked. When I asked why it was so high, I was lied to and told that it was "because 2 of the plugs were extremely difficult to get to and it requires more labor cost." Fast forward to today and I watched a DIY video on changing plugs for my car and the plugs ARE RIGHT ON TOP under the engine cover. So whoever that was just straight up lied to me and was going to completely rip me off. The whole process takes all of 15 minutes to do (and that was with the guy explaining along the way). I'll never go back to this place just based on that. Unbelievable. I'm just going to do it myself.

Dec 05, 2023

Ooroo auto did a great job fixing my trucks ac with a quick repair! They were honest and very affordable/reasonable pricing.

Dec 05, 2023

This had to be the easiest way to get an oil change. Came to my work, handed over the keys and got right to it. On time, professional and friendly. Would definitely recommend for the convenience as well.

Dec 05, 2023

Warranty issue. Our A/C recently went out and OOROO was an in network member and was also the closest to us. Our quote was high and not even covered. We took it to a smaller shop in South Tucson and they treated us like royalty. Diagnosed the issue, without a cost, replaced the part with the issue the same day, when we were told there was no available part at OOROO and there would have to be a repair and not a replacement to said part. Not only that but the new shop also did a muffler delete on my pickup that same day in about an hour. Half the cost of the OOROO quote that included the muffler work.