O'Reilly Auto Parts

Nov 06, 2024

super friendly and helpful, great environment

Oct 27, 2024

This place is always clean and has tons of stuff for all our fleet needs!

Sep 27, 2024

After 4 months of dealing with noise coming from the front of my car and going to the dealership with no real answers, the assistant general manager was able to pinpoint the issue quickly! You would have thought I was at a professional mechanic shop because this gentleman went above and beyond by inspecting and doing all that he knew to help diagnose the issue. I'm definitely a customer for life! Thank you so much!

Sep 27, 2024

Awesome customer service. Thank you Patrick for going above and beyond installing my new battery

Aug 27, 2024

Very helpful staff, thank you!

Aug 27, 2024

When I ask question, they always help me to use the right tools, or they'll always give me the right part.

Jul 27, 2024

También fui a este lugar a escanear el carro pero no fue posible

Jul 27, 2024

Thanks Joel, the store Manager, always happy with a great attitude, helped me out find a OE Fit Wiper for the little Honda Fit and even installed it before the rain started, without even asking if I needed the help! That’s some good customer service if you ask me!! I come here a bit often so it’s great to know I can count on good prices and good service. 🙌🏼

May 27, 2024

Atempted to return an unused battery charger purchased one day prior. Assistant store manager Kenneth refused to accept the return. Avoid this store as their policies are not customer friendly.

May 27, 2024

Excellent customer service from Kevin each and every time .. I specifically come in when Kevin’s around ..

May 27, 2024

Madison & Kevin along with the front staff are amazing, I had a horrible sudden issue happen with my car and was in and out of the store the entire day and every time I came in she was insanely helpful, polite and informative! I didn’t catch the other staff name but everyone was so polite!!

Mar 27, 2024

Claire (I think her name was?) is the local "detailer" expert but we were also able to talk about cars, car maintenance, etc. since the store was slow. She helped me look at my cabin filter and how to get to it and had a ton of knowledge on cleaning products. I loved the energy and commitment to quality chemicals. Will be here again next time I'm needing car help!!!

Mar 27, 2024

Fast, courteous service

Mar 27, 2024

I’m a single mom and know very little about parts, warranty & mechanical issues… I was actually nervous about possibly being taken advantage of because of my lack of knowledge & experience… I was recommended from a friend a mobile mechanic to purchase my part here and had the privilege of receiving the most amazing respectful service from David at the Bulverde location… he listened to my concerns and answered all my questions!

Mar 27, 2024

Stopped by this location 3/15/24 at 6:30 to pickup some additive. As I waited there were two employees behind the counter. One was doing nothing and the other was having a conversation with another fellow employee. I was waiting to pay for the product and one employee just left to go to the back. The other one finished his conversation and then just piddled around before he came to charge me. Poor customer service.

Mar 27, 2024

To whom it may concern, I am writing to file a formal complaint regarding an incident that occurred during a recent visit to your establishment. On March 2nd, 2024, I had an interaction with one of your employees, Kenneth at your Bulverde Rd location. During the process of returning merchandise, I was met with unprofessional behavior from Kenneth. Not only was their demeanor dismissive and hostile, but they also accused me of altering the merchandise being returned. This accusation is unfounded and highly offensive. I expect a higher standard of customer service from your staff, and such baseless accusations are unacceptable. I trust that you will investigate this matter thoroughly and take appropriate action to address the behavior of Kenneth to ensure that other customers are not subjected to similar treatment in the future. I appreciate your attention to this matter and expect a prompt resolution. Sincerely, Micah F.

Mar 27, 2024

Went in because my wifes truck was having issues my engine light was on and it was having a hard time starting sometimes. Ken was super helpful came out checked everthing out turns out the light was a just loose gas cap, bit after seeing the battery and started tested good I was really worried the hard starting was something really major. Ken took the time to look over my car and found that a cable had come looose between thw battery and starter he tightened the nut that held the cable and now her truck starts right up Ken explained that a loose connection like that can cause the intermittent issues I was having. Thank you Ken for everyrhing you took the time to make sure everthing was safe and dependable for my wife now I feel comfortable that she wont get stranded somewhere because the truck wont start again thank you so much.

Feb 27, 2024

My car was leaking oil and Madison took great care of us. She helped me find the right oil for my car and even put it in for me! She was also very sweet and patient with my 9 year old son who was asking a million questions throughout our encounter. Thanks so much to Madison and O’Reilly!

Feb 27, 2024

This is our one-stop shop for auto parts nearby. And they're always helpful in friendly. We also take our old oil when we change our oil on vehicles and filters to this location.

Jan 27, 2024

Every one is extremely helpful and very nice except one person she does not like to help customers and has an attitude and doesn't care what the customer has to say and accuse you of not buying the merchandise there. Even though you're trying to give your number so they can look up the receipt that I did purchase it. she didn't want to, bottom line she doesn't like to work but wants to get a paycheck.

Jan 27, 2024

Excellent service from David (No. 5764)at the 21740 Bulverde Rd location. Our daughter’s windshield wiper broke and it’s raining and we couldn’t figure out how to put on the new wipers. Without any hesitation David gladly helped us out even though it was cold and raining. We can’t thank you enough!

Jan 27, 2024

Great

Dec 27, 2023

Ur personnel are great an a gentleman by the name Henry is a great an very knowledgeable about the products u all carry.

Nov 27, 2023

Best service I have received at an auto parts stores. I was looking for a new battery terminal connector as the one I had was corroded and the previous terminal plug was stuck in there. The employee banged it out and cleaned so it looked brand new. Great customer service.

Nov 27, 2023

Excellent service

Nov 27, 2023

I bought a fuel pump because I previously burnt out my old one. I had bought a fuel pump from O’Reillys under the impression I would have a warranty. My receipt said I didn’t have a warranty. Kevin was able to dispute the non warranty. Kevin has excellent customer service. Thank you!!!

Nov 27, 2023

This was the place I always went for parts. Until they hired the rudest person they could. I'll find somewhere else to shop now.