O'Reilly Auto Parts

Nov 07, 2024

I was trying to find a red top battery for my Chrysler Town & country which seems to burn through batteries like there's no tomorrow. I have tried everything with this van to fix the intermittent battery dying while driving problem. Apparently it's a fluke situation and it happens to many yes I checked the starter yes I checked the alternator yes yes I did all that I checked the relays I've replaced the battery cables etc and even put in a new battery and it blew up in an event.. I decided that I needed to go with a higher end hardcore battery that can withstand being bumped around and intermittent problems and still performs. Red tops are already go to for high performance. I called literally every single Auto parts battery stores in St George Santa Clara Mesquite and cedar City no one even despite all of their websites saying they had it in stock had one in stock one place said they would order it and have it to me the next day and of course they told me the next day would be a couple more days. At that point I didn't believe they were going to bring it in at all all of them did want me to buy their store brand or brands that they identify with the funniest place was battery Plus we're the owner after I did a search on the website only came up with five matching batteries for my vehicle two of them were red tops. The owner told me no it says we have them in stock but we haven't I haven't seen one around for years in fact I thought they were just continued.. I just kind of went what? Yeah so definitely don't go to batteries Plus to get a car battery because they obviously don't know anything about car batteries and pretty much every employee at every other auto parts store here. When I spoke to Jason on the phone I explain the situation I said I need one of two batteries either the one I didn't buy was he could not get a hold of or a red top and he said I'll be back to you in a minute just stay on hold. I was sitting there in my car where it felt like I've been for days trying to make calls just to pick up a stupid battery waiting to hear more bad news. He got back on the phone and he said yep I can have one here by tomorrow at 1 pm. I think I must have broke his eardrum because I squealed in joy I said are you kidding me oh my gosh you're my hero... I thanked him over and over. Shortly before 1:00 p.m. today I got a voicemail from Jason letting me know they had received it and it was ready to be picked up. I called him back and I said I am so happy I will see you in a little bit I have a couple of errands to run. When I got in the store I asked for Jason and then asked to use the bathroom when I came out of the bathroom I saw him and he said hi I'm Jason and he had my battery. All of the guys at work there seemed super friendly and it will definitely be my place to shop for all future Auto everything. I paid for the battery offered to carry it out to the car for me and I had to give him a big hug because I was so grateful he has no idea what a relief it is. If he saw my phone logs and all the time I spent on my phone browser searching every auto parts store for this battery over 2 days he'd understand why. I wish I had just called them first time. That would have saved me at least six to eight hours of my time that could have been spent building my business. What I really appreciate is the fact he listened to me complain and hear all the stories about every story I had to call who nobody bothered to help me with. You want to have good employees with good customer service? These employees are invaluable to your company they will make a customer for life if you have employees who will listen to somebody just complain and then go out of their way and get the job done and not only get the job done follow up and do it quickly that is going Way beyond the call of duty in today's world of customer service. It may seem like a small thing but when you have saved someone's time that is priceless give these guys that work there of race they've got my business and everybody I know who lives around me business from now on

Nov 07, 2024

Me atendieron muy vien, me ayudaron a encontrar, lo que buscaba. Buen servicio..

Jun 07, 2024

Tall old guy wanted to check me out while on his personal phone. Then was short with me. Made me forget a question I had by pushing me out.

May 07, 2024

These guys help my son every time as he is limping a 94 Cherokee along. They treat him great!

Apr 07, 2024

In-N-Out fast Jim was really helpful great prices

Apr 07, 2024

They always have just the stuff I need!

Mar 07, 2024

My battery is great. No more worries that my car won't start. The salesman installed it for me. I'm very happy with their service.

Mar 07, 2024

They have always been nice and helpful and care about getting the part you need. I like I'm in there system so if I have a warranty issue they have a record and take care of the issue promptly. Even without my receipt.

Feb 07, 2024

Amazing good service and a good price bought a new car battery and they installed it free.

Feb 07, 2024

An employee by the name of Carter was very helpful with finding me the right brake products I needed along with some helpful advice. Great service!

Feb 07, 2024

Dealt with a great gal named Karen, what a sharp gal. Knows her vehicles and parts. Fast , efficient and certainly knowledgeable. True professional.

Feb 07, 2024

Friendly, helpful, awsome .

Feb 07, 2024

Good customer service

Feb 07, 2024

Great prices and the employee was very friendly and helped me find the parts I needed.

Feb 07, 2024

I enjoy the fact that these guys know my name when I walk in the door they always greet there customers always willing to try to help you find what your looking for or give you a better idea where you might be able to find it coming from a big city to a small one has proven its own challenge going from getting anything and everything you ever wanted parts wise within 15 mins of the house to planning and searching to find what you need

Feb 07, 2024

I got here showed them my generator filter. He looked it up on. Google went to the back with me grabbed the filter off the shelf perfect size. in and out less than five minutes. Best people best customer service you can ever ask for.

Feb 07, 2024

I went into autozone 3 times the first time was for an engine scan on my toyota 4 runner and they told me I had a misfire on cylinder 2 and needed a fuel injector, so I replaced it and it kept doing the same thing, the second time I took it back the code said misfire on cylinders 2 and 4 they said replace your coils and another injector and all of my spark plugs. So yesterday may 20th 2023 I went to orielly auto parts on sunset and Carter showed me a diagram of my engine firing order and helped me figure out that I should change the spark plug wires and right after I put the new wires in everything was fixed thanks alot Carter

Feb 07, 2024

Jason was awesome. Even though it was the wrong part. I still love doing business with these guys. Friendly, always helpful and polite. Even when you have to make a return they are happy to see you. Thank you Jason and the whole crew at O'Reilly auto parts on sunset

Feb 07, 2024

Karen was the best worker there.

Feb 07, 2024

Knowledgeable and willing to help with any questions

Feb 07, 2024

People here are great. Always very helpful and knowledgeable.

Feb 07, 2024

Phenomenal service! If I could give them 10 stars I would. If I would’ve went to my dealership, it would’ve cost me double. Jason, the manager was the most helpful and friendly. I will 100% be back. They have my service for life. This is an honest review they never even told me to write a review.

Feb 07, 2024

Purchased oil and a filter for the wife's car. I have been shopping with O'Reilly's for a long time as they usually have what I need and they offer a Military discount.

Feb 07, 2024

Staff is friendly and helpful!

Feb 07, 2024

The Manager, Jason helped me fix my door handle. Very greatful! More people in this world need to be kind like this!

Feb 07, 2024

The staff is always friendly and helpful.

Feb 07, 2024

These folks are extremely helpful getting me the parts I needed to get my vehicles back on the road again they even go out of there way to come out look at any issues like scanning the vehicle for any issues or even are willing to put your windshield wipers on your vehicle I'd highly recommend going here for your next project or problems there usually pretty fast to get you what you need

Feb 07, 2024

They guys who work there are very helpful.

Feb 07, 2024

Very unpleasant experience for my first visit. Employee had no eye contact with me and did not seem to care if I had my questions answered. It seemed as if i was bothering him just by asking for assistance. So, I purchased my items from a different company.

Feb 07, 2024

they're very helpful and they had the part in stock!