Orr Nissan West Service

Nov 16, 2024

I have not experienced any problems at Orr Nissan West.

Nov 07, 2024

Good, fast and reliable service.

Oct 07, 2024

Efficient work partnered with friendly customer service and comfortable environment.

Sep 07, 2024

Very friendly environment, welcoming, warm faces, all smiles. Professional, and curtious

Apr 07, 2024

Be careful dealing with them

Jan 07, 2024

Helpful on the phone and had the car part ready for pick up and pay

Dec 07, 2023

I had my truck towed there for some electrical problems and they diagnosed it quickly as well as found an oil leak from my timing cover that I did not know I had. They were quick to make sure it was covered under warranty and get it fixed. They also made sure I got a loaner vehicle while they spent a couple days getting my truck fixed. By far the best experience with service I have had with a dealership. Will recommend for any service issues.

Dec 07, 2023

I took my wife's new Nissan Maxima Platinum here to be serviced for the second time. Everyone was very professional. It did not take very long. They had free coffee and water plus a nice clean waiting area with a big tv. There was also a snack machine. I looked at their new shipment of cars while I was waiting, and a representative told me all about the cars I showed interest in. Her name was Lilian Kouri. She was extremely knowledgeable about the cars I was looking at.

Dec 07, 2023

I've had great service here.

Dec 07, 2023

So far so good

Dec 07, 2023

Took my 350z for trade in. Have income of $3,400/month. Credit not the best, but capable of putting down $1,500 -$2000 if necessary. Was there an hour, showed me 2 suvs, and told me that they would call me. Never heard from them. And since I don't have license, my husband was the driver and I specifically asked them not to run his credit with mine and they did anyway. We didn't know that until it showed up on his credit report. Could never, and would never go back or recommend this location to anyone.

Dec 07, 2023

Very good service,Keri was exceptional!

Dec 07, 2023

Worst experience EVER, trying to buy a car! I gave them my Vin # SSN and filled out the credit app. days ago. I was told everything was a go AFTER they had run my credit and vehicle. The morning of my appointment I got a call from them to confirm. At this point I told the lady I had literally just changed a flat and had the donut on. I asked if she'd rather me reschedule so I could go fix the tire. She said not to worry just get here and they would take care of it. I drove over an hour down backroads ON A DONUT to get here only to find that they had indeed done NOTHING PRIOR! Apparently not only is my credit not good enough, but I owe to much on my current vehicle. That is not their fault, however, they should have been honest in the beginning instead of making me make such a long drive on a donut! What a horrible experience! Kennedy is the one who assured me everything was fine and to come in. If you must do business here, don't trust a word they say, get it in writing, and certainly stay clear of Kennedy! I've been waiting for the manager for over 45 minutes now to let him know how about my experience but they obviously don't care! This review could have gone totally different had they cared enough to at least come talk to me! I finally found the manager and stopped him. He acted as if he didn't even know I had been waiting, even though I saw my salesman go talk to him.

Dec 07, 2022

They showed me two cars...asked for 10 ,000.00 down😯😂👀👀👀👀 really?? I PASS...thank you🙈🙊🙈🙊🙈🙊🙈🙊🙈🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸

Dec 07, 2021

Mark, service manager, was very nice and took care of me. Thank you, Orr. Nothing but a good experience all the way around.

Dec 07, 2021

Orr Nissan West May 18, 2021 amandag1820 "Do NOT get service here. I did like this dealership the..." Do NOT get service here. I did like this dealership the best but the service guy just tried to tell me that I don’t have a Nissan extended warranty and I do. They also didn’t test drive my car last time. Just found out today. I told them my steering wheel was making a noise and they just did the alignment no test drive no nothing. What a bummer. I was about to buy a brand new rogue there too in a couple months. Update: Okay so I go here another time because something was still wrong with my car and it’s tilting to the right and left on the highway. I though it was still the alignment so I went under the store manager Mark after talking with him because he made a comment saying my car is perfect and said something about being 99k. Well that makes me think they’re trying to mess me on the warranty so I had it checked at Bob Moore. They said something isn’t right and is looking at it tomorrow. I then talked to Kim because CJ said I didn’t have an extended warranty and I do through Nissan. I’ll admit I might be a little loud when I’m trying to get my point across, but I never cussed at her trying to explain anything. I was needing the alignment check paper because Mark told Kim he gave it to me and he did not. I called the store on i240 and they told me they kept the alignment checks. So I texted Kim and told her, “ I called the other Orr on i240 and the guy that works service there said you all save those alignment checks for several weeks and can look it up by the VIN to get a copy.” Well, five minutes later MARK THE MANAGER calls and screams at me and would NOT let me explain anything. And told me to find a new dealership and hung up. He said Kim said I was rude, but I really wasn’t. She even said she would call me back, but had Mark instead. I have never been so appalled at a car dealership in my life. I was CRYING when he screamed at me and my husband could hear him screaming at me sitting some feet away. I have owned two Nissans and I even thinking about changing brands over this whole ordeal. I would like it if the GM would call me because there’s no corporate office to call. And when I get my car looked at tomorrow I’ll update this and put what was wrong with it since you say nothing is at all. That guy Mark though. He needs to be fired. I have never been treated so bad by a business. I’m still shaken up honestly. Update: I’m at another dealership and they felt the shaking in the steering wheel and will start with a tire balance. So looks like it’s not PERFECT like Mark said.

Dec 07, 2021

We needed a reprogramming of our key fob and get a new fob. They were very good.

Dec 07, 2021

Very helpful