Ortega Car Care

Nov 29, 2024

So had my 82 corvette in Pau'ls shop for an oil leak. The valve cover gaskets were replaced. Picked up my car on Thanksgiving 2023. Parked it in my garage and did not drive since I picked it up. On December 23, 2023 I was going to give the vette a wash and backed it out of my garage to discover oil leak and small transmission drip. Texted Paul immediately and he texted back the same day. Paul ended up having the vette towed to his shop and fixed the oil pressue sending unit and replacing a small seal in the transmission. Went to pick it up on 12/29/23 and no charge for the tow, oil pressure unit and seal replacement. Totally awesome work and appreciative of Paul's word which is good as gold . . . Thanks Paul and Ortega Car Care!!!!! Update, 8/3/24 still having oil leak and now the transmission is leaking, it is noticeable when the trans shifts from 1st to 2nd gear with a clunking type motion and sound . . . Also when they replaced the front passenger arm bracket they didn't even tighten the lug nuts on the front passenger tire, one of the lug nuts was loose to the touch . . . also they worked on the electric door locks now the driverside lock is falling out I had to put some gorilla packing tape over it to keep it from falling out. The mechanics there are not thorough . . . I do not trust the place and will never take it back there again . . . Sorry Paul but not satisfied with the work you did . . . Update 11/23/24 - took my Corvette to another garage about the ongoing leaks. The garage advised me the valve covers and the transmission fluid pan were not tightend down enough. The issues were resolved by the other garage . . . Ortega has inexperienced mechanics

Nov 22, 2024

I’ve had the pleasure of using Paul and his staff several times for service on a Corvette C8 Stingray and a Corvette C8 Z06. My experiences with his business has been stellar from the customer service to the actual work performed. I have and will continue to use Ortega Car Sevice’s and would recommend his team to anyone needing auto service.

Nov 22, 2024

Just picked up my Fiat from its first service from Ortega Car Care. I am blown away by the professionalism and care shown by Bryon and his team. Service was fast, efficient and priced fairly. The reviews definitely speak for themselves but I am so glad I found this local shop. I look forward to bringing my car here for maintenance for years to come! If you need an honest, fair and local business to take your vehicle, this is it!

Nov 22, 2024

Ortega auto care came to the rescue again. Thanks for all your help. Rich, 2009 Ram 1500 Crew Cab

Nov 15, 2024

Great trustworthy and family owned car care.

Nov 15, 2024

My visit at your shop was great and so easy Thanks Everyone

Nov 06, 2024

Always reliable to get things done when promised!

Nov 06, 2024

Brian and Nate did an excellent job. They went thru my car gave me all information, kept in communication. Great customer service!

Nov 06, 2024

Changed out Water Pump, Brake Master Cylinder. Pleased with the work .

Nov 06, 2024

Excellent service. Fair prices. A great team of professionals.

Nov 06, 2024

Great customer service, professional work, Great customer follow up after the service.

Nov 06, 2024

Great customer service, trustworthy, reasonable priced, quality work, clean shop, and quick turn arounds. I have referred others people to them and they love there service. Highly recommended

Nov 06, 2024

Real honest great prices fast and reliable.

Nov 06, 2024

Service was outstanding! All services were performed as promised and in a timely manner! They are the BEST at what they do!😎

Nov 06, 2024

The machine shop in Duval 4sho jack🤙

Oct 06, 2024

Always incredibly helpful, communication is excellent, top professionalism

Oct 06, 2024

Excellent work and proactive constant contact with me through out the whole job. I never had to wonder what is going on with my car and how long it will take to finish they always kept me updated. I recommend 100 percent!

Oct 06, 2024

Ortega was great. We broke town while visiting from out of town so everything was handled over the phone. Straight up good, honest mechanics. Great communication and follow through.

Oct 06, 2024

Very knowledgeable and professional…..treated me with respect…got my service done in a timely manner

Oct 06, 2024

I was very pleased with my service they were very honest even though they couldn't fix my car they were very knowledgeable and told me what they thought I needed to do Paul was a very nice man I enjoyed having a chat with him I will definitely use them again if I have any needs for them, I would trust them and not feel I was being ripped off financially and fixing something that did not have to be fixed honest mechanics are hard to find but I feel this place is a good honest working establishment

Oct 06, 2024

Pleased once again. They are pleasant efficient and honest. Will not sell or do anything you don't need. Highly recommend.

Oct 06, 2024

The guys at Ortega are knowledgeable and thorough...I was very pleased with the service and care they showed . They are now my go to for all my repair needs..

Sep 06, 2024

Best place to take your vehicle. No bs and they give it to you straight and not to try and sell you snake oil.

Sep 06, 2024

Excellent service. Brian let me know that there is some maintenance that needs to be done, and was never aware about it. Will be taking my SUV back soon to get the much needed maintenance taken care of.

Sep 06, 2024

Excellent service. Great communication with the customer keeping them informed while the vehicle is being serviced. Very fair pricing for services rendered.

Sep 06, 2024

Guys went above and beyond to repair my vehicle. Thanks a lot 😊

Sep 06, 2024

Horrible service

Sep 06, 2024

I was having mechanical problems with my 2005 Corvette C6 and brought it into Ortega Car Care, it was making a loud squeaking noise, and it was overheating, the change oil light and check engine light was on. They got me in the schedule right away, I had the car towed in on Monday 8/19 in the afternoon, they explained what could possibly be the issues and would check it out completely. Tuesday morning they did their engine evaluation and what they found to be the problem , was the water pump was worn out and had to be replaced , and replace the water pump housing, gaskets , and belts and provided me a detailed very fairly priced estimate, which I approved, right away. They kept me informed by text daily. They had to order one part, the water pump, and it was delivered on Thursday, Friday morning they called that it was all fixed , I went and picked it up, Paul explained all the issues and showed me the worn out water pump, they did little detailed things that matter a lot ,like filling the coolant, they replaced a blown tag light bulb and did a oil change, all at no charge, it shows what a professional caring garage they are, providing fast outstanding, helpful reliable service ,that you can trust. As long as I have the Corvette, they have a loyal customer for life!

Sep 06, 2024

My family and I have been using Ortega Car Care for a few years now and are continually satisfied with the owners honesty and quality of work. I've never left feeling like I could have received a better "deal" elsewhere. They can get you in quickly and complete the work in the time they say. Also, as a woman, I have never felt belittled which shouldn't be a point worth making, but it is. They treat you as a person. If you are looking for a mechanic, catch up with Brian at Ortega Care Car!

Sep 06, 2024

They are so great. Did an oil change and trip inspection. Gave me so much peace of mind!!!

Sep 06, 2024

What a wonderful repair shop! You see, here in Jacksonville, honesty, integrity, and professionalism, are rarely found. However, the owner at this shop, and his crew are different. They actually help the customer in every way they can. I take ALL my cars there, and I've got more than a few, Great shop!

Aug 06, 2024

Great experience. Very professional and responsive. Fast appointments and great communication.