OTR Fleet Service LLC

Nov 07, 2024

get ready to wait 4 fours for a wheel seal here SMH

Sep 07, 2024

Ashton was great! Good guy and very knowledgeable!

Sep 07, 2024

Jason came out and did a great job getting our container going. He was fast very nice and professional. Thank you Jason!!!

Aug 07, 2024

My company truck had a sudden DEF problem they sent out a mobile tech by the name of Jason. He figured it out in minutes took the time to explain exactly what was going on and what it would need to be repaired. He got the parts needed and fixed the problem even walked me through what he did not that I understood much. I'd highly recommend these guys they know what they're doing

Aug 07, 2024

Overall great service. Jason, the shop service manager helped me out and unlike most mechanics was very knowledgeable and actually proved me wrong and still helped me out in an issue I’ve had on my truck. If you’re in Dallas area this is the shop to go to. Only downside is they they’re a little pricey, but you get what you pay for. I’d rather spend extra money on good labor vs. going cheap and paying more down the road.

Aug 07, 2024

They have a good specialist in trailer called Gerry. He’s very respectful and he’ll advise you on what is to be done or way forward. He’s the one that makes me still come here.

Jun 07, 2024

Michele provided great customer service. I will bring my truck back Thanks Michele

Jun 07, 2024

We had an oil leak that needed to be fixed right away. Jason went above and beyond, getting us back on the road quickly. Michelle went out of her way to make us feel welcome. We will definitely be back and would recommend them to others.

May 07, 2024

Great and friendly people was kind of tight spot to fix my trailer got me in fast definitely go back again

May 07, 2024

Malinda was very kind very friendly and she helped me a lot

Mar 07, 2024

Grade A! Jillian and Donri were the main people assisting me and they were both GREAT! The staff as a whole was great and it has a family type feel in the workplace which is a great environment to be serviced inn! I will be back for all my truck service needs.

Feb 07, 2024

A brake chamber failed and Kaleb Lazo was able to get me the part and swap it out fast! He got me back on the road in no time. Highly recommend

Feb 07, 2024

Amazing service. Thank you. (Jillian, Gary, Anthony and Isaiah) you’re great 😊

Feb 07, 2024

Dustin and Jim did a great job getting my truck back on the road

Feb 07, 2024

Mala cálida

Feb 07, 2024

Mike. P St039 Houston from Otr was extremely professional and knowledgeable. He came and fixed our liftgate in a matter of minutes.. He definitely earned our business for OTR.. American National Trucking...

Feb 07, 2024

Service advisor Meredith was awesome and very thorough in helping us with every thing we needed !

Feb 07, 2024

Very poor management. Waited form Tuesday after setting up a appointment to Thursday to find out they can't do the work.

Feb 07, 2024

Wouldn't recommend this place. Kept pushing off my appointment. I checked in at 09:10 am to 2:45 pm to find there was a miss communication in their office on what repairs I needed done.

Feb 07, 2024

You know I'm not sure if there is going to be enough characters allowed to say all the wonderful things that I experience with this company, so I’ll trying to keep it short. This was my first time doing business with this company for a major repair and they had my truck for 7 months and I got a chance to get to know these good people here at OTR. So, you're probably thinking 7 months? Yes 7 months, let's just say there were some unforeseen circumstances that was out of their control, supply chain issues are real. I've been an owner operator for 20 years and I've never had a company like this to take care of me with such attentiveness and transparency I mean just stellar customer service and workmanship. It's hard to find that these days. I like to thank Meredith, Grimm, Dustin, Crystal, Vincent, if there were ever angels walking amongst us, I've met a few over there at OTR Fleet Service. I just simply cannot say enough good things about this company, I wish I could leave 10 stars. Try them for yourself I promise you you'll be absolutely satisfied with the level of service. They're like Allstate, you will certainly be in good hands I can promise you that.

Feb 07, 2024

You'll be hard pressed to find a better crew (Jillian, Gary, Anthony and Isaiah) to take care of you. This team went above and beyond the normal workday to finish the job. I will definitely be back for the awesome service and great price. I will recommend these guys to anyone looking for a great mechanic in the Dallas area. PS Thanks for lunch Jillian, the hot sauce was fire 🔥. And thanks to everyone who stayed the extra 2hrs to finish the job. I'll bring lunch next time 😉

Jan 07, 2024

My name is Ruben and I work for Willscot. I just dropped my truck off yesterday and was able to pick it up this morning. Larry and the other staff were very professional and the customer service was on point. Thank you OTR for getting my truck repaired in such a timely manner. We will be back!!!

Jan 07, 2024

OTR is awesome. They are thorough and worked hard to get my husband’s truck back on the road. They do inspections and truck repairs for your company. This was my second visit and I will be back to this Dallas location. Jill and Meredith are amazing. They are pleasant and knowledgeable about any situation thrown their way to get it taken care of properly. Anthony was the inspector. He was nice, skilled and worked hard to get the job done in a timely fashion. I totally recommend this place hands down.

Jan 07, 2024

The best trailer shop I ever been to, Gary and Dustin are very knowledgeable and professional, problem fixed and out the door in under 2 hours Thank you

Jan 07, 2024

Victor is the best got me in and out

Dec 07, 2023

"Definitely glad I called OTR Fleet Services in Dallas for my broken truck on the road side to get fixed. Their experienced and great customer service helped me to get back on the road at a great price. Highly RECOMMENDED for any service on your truck or trailer.

Dec 07, 2023

Anybody who can’t give you a quote over the phone is making up numbers.

Dec 07, 2023

As a small fleet owner, I always dread having to seek out help when I'm experiencing a problem on the road. Michele, Jeremiah, Dustin and Keenan at OTR restored my faith with their above-and-beyond customer service. Giving me a diagnostic for my coolant leak on a Saturday?! Amazing! They told me what I needed to do to keep going to deliver to Portland and even provided parts numbers and good shops along my route that could do the work on my schedule. Very reasonable charge for the wonderful service provided. If you're in Dallas on the 20, don't waste your time on the other 10 bigger names around there. Call Michele and see if she can work you in. I bet she can, right girl?

Dec 07, 2023

Come this shop working good

Dec 07, 2023

Friendly helpfully staff, thx

Dec 07, 2023

Great place for trailer work.

Dec 07, 2023

Great shop! Was traveling through town and in a rush to find a good mechanic to get my semi back on the road and these guys went beyond! It is hard to find a good honest mechanic shop, and this is one of them! Michele Davis was extremely helpful and always kept me in the loop with constant updates and even provided photos of the damaged items that were in question. If I am ever in town again and need a repair, I will be sure to give them a call again. Thank you for your help OTR Dallas. -TriCorp Logistics LLC.

Dec 07, 2023

Less than Unimpressive. Very upset about lack of communication, inaccurate quote, not ordering and getting parts timely manner, inaccurate time frame quote for repair, and excuses. Won’t see me walk through front door again. Shoddy workmanship to top it off. I believe my rear reefer door was practice for them. Maybe they will do better on someone else’s.

Dec 07, 2023

Michele and Mike and Angel are so nice and helpful.

Dec 07, 2023

Picking up this pretty pretty!!

Dec 07, 2023

Service was great was stuck here 2days with Amazon & JB HUNT. FINALLY GOT TRAILER REPAIRED THANK YOU, DON. Highly recommended 👌