Oxmoor Collision Repair Center

Nov 23, 2024

Great

Nov 16, 2024

Within a few months of owning our brand new Toyota Grand Highlander, we had a series of unfortunate events, including being sideswiped on the highway and a break-in that resulted in thousands of dollars of damage. Given how meticulous I can be, I thought for sure that having to have parts of the vehicle replaced and repainted that the vehicle wouldn't look 100 percent new again. Given the challenging color of the vehicle and my tendency to look at everything with a magnifying glass, I can honestly say that the crew at Oxmoor Collision Center exceeded my expectations. Bringing my vehicle back to looking 100 percent wasn't where their customer service stopped either. Given that this vehicle is a brand new model, there is apparently a different birds-eye camera system that must be recalibrated at a dealer. The problem was that even the Toyota service departments didn't have the specialized equipment to properly recalibrate the camera system yet. A shout out to Matt at Oxmoor collision, as he really took the bull by the horns and went well above and beyond to address these complicated issues. I hope not to have any more unfortunate events with our vehicles anytime soon, but should something happen again, I wouldn't hesitate to have Oxmoor Collision do the work.

Nov 16, 2024

Had a great experience with a recent door metal and paint repair at Oxmoor Collision. There was great communication throughout the repair and they went above and beyond to make sure the experience was a good one. Have already referred a few friends to Oxmoor Collision for their repair needs and will continue to do so.

Nov 07, 2024

Terrific Place terrific environment got me in and out quick it was wrecked in the front now car doesn't even look like it's ever been damaged. The staff here is also terrific

Oct 07, 2024

Excellent. Took my truck In for some body work. Got everything done fairly quick and truck looked excellent. Even cleaned the floormats for me. Excellent paint and body work. Very pleased!

Sep 07, 2024

My Tesla was sideswiped on the expressway with fairly extensive damage. First time taking a car to Oxmoor Collision and was very pleased with the result - the car looks brand new and drives perfectly. Marcus was attentive to details, excellent at keeping me updated on the progress and a delight to work with through the project. I would absolutely recommend Oxmoor Collision.

Aug 07, 2024

Our F150 had a deep scratch through the paint with a minor dent. The paint is a rare color: antimatter blue. Oxmoor Collision Repair Center did such a wonderful job that we can not even locate exactly where they made the repair. Excellent work! May God bless you.

Aug 07, 2024

They did an excellent job with my repair. They were the quickest of all the collision centers I checked with. Kept me updated and informed. I would definitely return

Aug 07, 2024

This place exceeded my expectations. I was in the worst-case scenario: I had just bought a brand new 2024 Toyota Corolla when I was rear-ended by a distracted driver. From the moment I brought my car to Oxmoor Collision Repair Center for an estimate, the staff was ready to help. A huge shout out to Marcus for being extremely knowledgeable and keeping me updated throughout the entire process. They leave no stone unturned when it comes to repairs, using only Toyota-certified parts, which gave me peace of mind that my car would be returned to its original state. Dealing with insurance can be a headache, but Oxmoor made the process as smooth as possible, maintaining contact and updating the claim to expedite everything. It took about a month for new parts to ship and for the repairs to be completed. The finished product? It looks as good as new, both inside and out. Thank you so much to this team for their diligence and attention to detail. Best repair shop around—I wouldn’t trust anyone else!

Jul 07, 2024

Everyone at the Oxmoor Collision Repair Center did a FANTASTIC job this week for our vehicle! From walking in for the first time (Madison greeting me) to being assigned Shelly as my advisor. The whole experience was very thorough, professional, and accommodating. Everyone was a pleasure to communicate with and I really want to encourage others with auto repair needs to give Oxmoor a try. They deliver!!

Jun 07, 2024

Kool

Jun 07, 2024

Matt and Lynn went above and beyond to make sure I was happy with my Tesla Model S repairs. There were a couple of issues when I first received my vehicle after repairs, but they addressed all of them without hassle. Thanks for all the hard work. I highly recommend Oxmoor Collision. 5/2024: I just recently had to use oxmoor again. Worked with Marcus this time. Another great experience. Honest and upfront throughout the whole process. They are very knowledgeable and customer oriented.

May 07, 2024

I always work with James Constant and he makes everything so easy. Oxmoor collision and their employees are amazing at what they do and help you understand every detail of the process!!

May 07, 2024

Oliver was extremely responsive to my inquiry and got me in the same day. The work was meticulous and completed quicker than expected. I am so thankful for such a wonderful experience!

May 07, 2024

The best

May 07, 2024

They went above expectations when they replaced my windshield months ago. They vacuumed the glass inside of my car & more . Thank you !

May 07, 2024

Top notch, quality work & friendly staff! Wouldn’t take my vehicle anywhere else

May 07, 2024

Very nice people. They are really helpful with the process of getting your vehicle repaired.

Apr 07, 2024

Absolute joke. Don't do it.

Apr 07, 2024

Did work with the time I was promised paint my number the wrong color and then when was told about it gave me two choices and what I chose then told me they couldn’t do it the finder they fixed has a big ole paint drip and they don’t update you on anything they do so if u like your car fixed right with the right color do not go to this place just want there because my wife did work there and I fugurued the work better I was wrong

Apr 07, 2024

Great place and team.

Apr 07, 2024

James was incredibly helpful and kind during the process. Thank you for being so communicative and helping us! :)

Apr 07, 2024

They did a very professional job. Very detail oriented. Shirley kept me updated at all times making my car repair an easy process.

Mar 07, 2024

Oliver gets me together at a reasonable price everytime!!!! Highly recommended!!

Mar 07, 2024

Unfortunately I had an extremely negative experience. I gave one start bc zero stars is not an option. I had rear work to do and side work. The rear work went so bad that I went to Tony's Body Shop in Shepherdsville for the side work. (Wonderful experience with Tony's btw.) First time I picked up my car from Oxmoor, I get all the way home and learn the brake lights are not working. (I live 45 minutes away. Drove here for the "certified specialist") Take it back in, I was informed the brake lights were burnt out and they replaced them. Now I am back here AGAIN many months later because I was informed by a Deputy Sheriff that my tail lights are supposed to be red and not white. Thankfully he did not give me a citation. My son is taking his driver's test in 2 business days in this car and they are dragging their feet in fixing the back lights, still trying to determine if they are going to fix it or not.

Mar 07, 2024

Went to get some chips fixed on my Tesla model 3 and they did a great job repairing it looks like new again

Mar 07, 2024

Excellent customer service and awesome staff. Very attentive and always kept me updated with my family’s vehicle while it was in the shop for repairs. Highly recommend Miles, Marcus, Wiz and Martin for all your collision repair needs.

Mar 07, 2024

Hands-down, the best import or domestic body shop in the city. Forget about precision collision. James Constant did an excellent job, communicating any supplemental work orders and getting my truck back on the road. The techs at Oxmoor do the best work around. Thanks James!

Mar 07, 2024

James at Oxmoor Collision provided excellent customer service and made the repair and insurance claims experience effortless. I highly recommend Oxmoor Collision for your auto repair needs!

Mar 07, 2024

Josie and Chris are awesome great customer service!

Mar 07, 2024

Miles did an amazing job on my repairs. Will definitely return if I ever need collision repairs again.

Mar 07, 2024

Miles is the man! Awesome customer service. Great service.

Mar 07, 2024

Miles was a huge help in getting the repairs done and everything looked great!

Mar 07, 2024

Miles was good to work with. Keep me up to date on my repair

Mar 07, 2024

Oxmoor recently did some repairs on my CX-50 after a hit and run. They expertly fixed my car and kept me informed throughout repairs. They even got the repairs done a week ahead of schedule. I would definitely go back in the future! Marcus is awesome and provides great customer service!

Mar 07, 2024

Prepare to be ripped off. They did a dangerously bad job. They doubled the estimate and when I declined to accept, they charged me to get my car back and gave it back in dangerous condition. The car was functional when I dropped it off. I declined their repair offer after they doubled the estimate, and they charged me for the disassembly and reassembly of my car, but they didn't reassemble it; they disconnected my left hand turn signal, making it dangerous to attempt a left hand turn in an intersection. The car had functioning turn signals and a functioning hood when I dropped it off. They wanted about twice what we agreed upon with the estimate, so I declined and asked for my car back. They charged me to take apart and put back the car with the same parts. Except they didn't do that. They didn't reattach my front drivers turn signal. This is the same turn signal that you use to signal left turns in intersections. The lamp is still there and still functions, they just left the bulb detached and dangling free in the car below the headlight assembly. Please see attached photo. They charged me to put my car back together but they didn't do it. They took a functioning headlight assembly and made it dangerous by not replacing the functioning lamp back in the assembly. But they did charge me for the reassembly, which they didn't do. To reiterate: the estimate doubled once they had our car. Initial estimate was off by almost 200%, they disassembled the car, and refused to do any repairs unless the entire new estimate was accepted. Proceeded to charge over $400 to put the car back in the condition we dropped it off in, but they didn't actually do that. They left the turn signal bulb, though functional, unattached from the headlight assembly. Before they agreed to reassemble and return the car, we were told that we may have to have the car that we successfully drove for the past six months towed if they stopped work or we did not approve the doubled estimate. The repairs were mostly bodywork seeing that car was able to be driven for the past six months. It was visibly unsightly with a dented hood, a cracked headlight, and cracked front end assembly. When we voiced our concerns about their gross underestimation of the cost of the repairs, their defense was that this is a common practice and that they were good at their jobs. I understand estimates are not written in stone but an estimate that is off by that caliber is no longer an estimate. It's more like a bad guess. They charged me to damage my car. I've attached a photo of my now detached signal lamp. I can't open the hood now, either, to reattach it myself. Which is weird because this wasn't a problem when I dropped the car off. I've been driving this car for the past 6 months since the collision with functioning signals and the hood has been bent, but operational. They damaged my car when I refused to pay double the estimate. This is just petty swindler behavior.