Oxmoor Toyota Service

Nov 30, 2024

Every time im here poor hospitality and the worst service take 2-3hours for oil change with appointment... lol 30 min tops for a oil change they should stop hire lazy people and making excuses for them

Nov 07, 2024

Excellent service

Nov 07, 2024

What is the point in an appointment when it still took THREE HOURS for an oil change?!

Oct 07, 2024

management is so nice and very helpful, quick service

Aug 07, 2024

I like the service dept. but they no longer allow you to schedule your own appointment online, now you must call and speak to person to get in for service.

Aug 07, 2024

I won't go anywhere else! They took such great care of my 4Runner after I had gone to a couple other mechanics. Jake and Stephen were so professional and helpful! Can't wait for my next oil change!

Aug 07, 2024

I've been going to Oxmoor for regular maintenance for 3 years now, but recently had an odd issue with my car that didn't have a clear solution. I took it to Oxmoor, expecting it to need special parts ordered and that I'd be without a car for a week. To my surprise, the next day the issue was resolved and my car was running better than ever! I will only be taking my car to Oxmoor from now on, and if you drive a Toyota I highly recommend taking your car here for regular maintenance!

May 07, 2024

Purchased a new vehicle here last year, this is our 3rd 5000mi service at Oxmoor Toyota Service department. Made the 8am appointment 3 weeks in advance, drove 1hr 15mins to get here on time and there were 10 vehicles in line all with 8am appts as well. Waited 26mins to even speak to a service advisor and hand the keys over for our 8am appt. Waiting over 2 hours for scheduled maintenance is not acceptable and making that many appointments that are essentially first come first served, unacceptable. This is our 2nd vehicle purchased at this dealership and because of the service dept, this will be our last.

May 07, 2024

The service center is always nice and professional. They had alot of traffic this time so i had an hour and a half to wait.so i went to check out the inventory. I talked to a salesman named corey. He said the interest was too high right now but he could take a little off the price. I said yes the politics are not good for inflation right now. He said ( YOUR ONE OF THOSE!! WE ARE FIGHTING THE DESTRUCTION OF OUR COUNTRY BY TRUMP!!) THEN HE CALLED ME AN IDIOT . LOL. I SAID ( SO I GUESS I'M NOT BUYING A CAR TODAY?) HE SAID (YOU NEVER WERE) So i told him he could not have a discussion. It's your way or no way. I didn't even get a chance to disclose my political affiliation! It's getting rediculous folks. I did report him to the manager.he sent me out with another young man to look at vehicles. Unfortunately they didn't have any siennas. And i was steamed about this ignorant salesman named COREY! The liberal political landscape has become ridiculous! I have been in unions and voted union party line until Obamas second term. Though it's no ones business and is supposed to be respected in this country! This salesman had no right to attack me! But i am thankful to the manager and the young man that showed me what inventory they had with respect. IF I BUY ANOTHER CAR AT TOYOTA, IT WILL DEFINITELY NOT BE WITH COREY!!

Apr 07, 2024

Has a large waiting area with multiple TVs , work stations, and complimentary beverages. They inform you of wait times. Great service

Mar 07, 2024

I walked away happy and satisfied with the help of Camden and Joe! Camden took care of me on my first deal and was very pleasant to work with. When I came to pick up the other car, Joe and Camden both took care of me! Great conversation and made to feel welcomed. They did a great job working everything out with me! I left feeling like I made friends and was never made to feel like I was another transaction. I go through cars often and will be returning to this location and will recommend them both to anyone looking to buy! Thanks again!!

Mar 07, 2024

Paid for prepaid maintenance plan when vehicle was purchased. Received postcard with my VIN# listed saying that maintenance was due. Called number on postcard to schedule maintenance and was told they do not work on Jeeps and I would have to call another center where vehicle was NOT purchased. Come to find out in March 2024 that our old van which was left for scrap with Oxmoor Toyota was resold with our Riverlink prepaid transponder still in the windshield racking up charges we didnt notice.

Dec 07, 2023

Great service! Prices are reasonable and there are very quick

Dec 07, 2023

Awful customer service.

Dec 07, 2023

Bought a certified Toyota from this place, the car still have a couple of free oil changes, I called and scheduled an appointment with the advisor Morris, when arrived the guy wasn’t there that day, another advisor named Jose took the job and asked me to wait for his call, waited patiently for the first hour and went and asked him if the car is ready he said I need more time waited another hour the back to him he mentioned I can take the car and come back another day I refused to accept this type of treatment, I went and talked to the manager, then he started working in my oil change. Hopefully Oxmoor will be careful in hiring this type of hateful advisors.

Dec 07, 2023

Buen servicio 👍

Dec 07, 2023

Excelente servicio y rápido en tres horas salí con mi auto 🚙 nuevo felicito al vendedor

Dec 07, 2023

Good take care for customers

Dec 07, 2023

Matt Young noticed I had a break light out and helped me replace it! Definitely the nicest guy I have ever met!

Dec 07, 2023

Nick helped get me in and out in less than two hours! It was very busy there and I was made to feel like my vehicle was a priority. Even gave it a little wash down when they were done. Will be coming back for my preventative maintenance this summer.

Dec 07, 2023

One of the best services department. We used to own a Hyundai and the experience was horrible. We are very pleased and happy with Toyota's service department.

Dec 07, 2023

Quick service.

Dec 07, 2023

The service team was amazingly helpful and knowledgeable. My mechanical issue was handled the same day that I called to request an appointment. They went above and beyond my expectations.

Dec 07, 2023

The staff is always friendly and there to make sure you are safe on the roads. Listening to your needs

Dec 07, 2023

Very efficient service.

Dec 07, 2023

Worked with Daniel Martin and Nick White today both were very professional and did an excellent job, fixing the idle on my RAV4 with almost 200,000 miles on it. Long time customer of Toyota with excellent service members plan on continuing to be a customer.

Dec 07, 2023

Been taking my car here for the passed 6 years. Quality of the service has taken a nose dive. I took my car in for break service which was about $500. When I got my car back every time I applied my breaks the car shook violently. The advisor failed to let me know the car needed rotors before completing the job and the tech just grinder down the rotors. I take very good care of my vehicle and it has never done it before. I took the car back and spoke with a supervisor and they did the job again at no cost that included replacing the rotors for free. Even though the issue was fixed it didn’t sit right with me. I don’t know how they released a vehicle in that condition. I would have paid for the rotors if I was informed before the work was complete. Long story short I am looking for another dealership to service my vehicle.

Dec 07, 2023

Had a great experience getting my 2023 Rav4 serviced!

Dec 07, 2023

I took my Camry in for an oil change and tire rotation 09/2/23. I noticed my car not running as usual. I figured it was the oil because last year I went in for the same service oil change/ tire rotation. They drained the oil never put any oil in the car, rotated my tires charged me 90.00 and said my car was ready. A week later it sounded like I was driving a 18 wheeler. ( Fast forward back to 9/11/23) So of course I checked my oil and it barely had oil in it. I called supervisor, no call back. Took my car back and spoke to a supervisor over phone pulled in dock and got topped off. Nobody concerned at all. Told the advisor I won’t be back he just shrugged his shoulders as if to so (so what). But they be trying to sell you car maintenance you don’t need or just got. I will drive to the other end of town or Indiana.

Dec 07, 2023

Service was great, they helped diagnose my issue. Michael Ballard was my service tech and made it quick and easy.

Dec 07, 2023

These guys quoted and charged me for OEM tire pressure sensors, but installed aftermarket parts. The sensors failed early in my 1600 mile drive to move across the country (the reason I had them installed). I only found out about the aftermarket parts when I took it to the local Toyota dealership where I now live and they wouldn't honor the warranty. In full disclosure, Oxmoor refunded my money, but I'm left without working tire pressure sensors and it took a month and me following up several times for resolution. Just thought people should be aware that, in at least this case, I did not get the parts I paid for. I never would have known if I hadn't moved because I would have just kept bringing it to them to fix the issue.