Pacific Auto Care

Nov 09, 2023

Called in at 3:30pm today, bc our Sienna got a nail in the tire this morning and the Toyota repair center don’t do tire repairs anymore. The pacific auto answered the phone call right away and said if we can get there by 4pm, then they can totally help us get it fixed. So here we are, give our 5 stars reviews to them, THX for the quick turnaround and very reasonably affordable price! Will come back to them again if we need.

Nov 09, 2023

Do not go

Nov 09, 2023

I would recommend to anyone in need of auto repair services. They provided great service at fair pricing when I needed an air conditioning refrigerant recharge for my Toyota Land Cruiser. They even noticed a brake pad securing pin hanging on by a threat which would’ve soon costed me a dangerous breakdown on the road. They took the wheel off and fixed it for free. Leo and Jimmy were friendly and knowledgeable which made me feel confident in their abilities to take care of my vehicle.

Nov 09, 2023

Leo and wyn go have you right

Nov 09, 2022

Before I had the tire repaired today, I had called the store to ask how much it would cost to have the tire repaired. He said it was $20, and then I drove directly there. Who knew that he directly opened his mouth and said 35 directly. The reason I didn't leave was that his staff was already helping me repair it, and he didn’t say any price.I said, "When I called, you said 20, but now you are charging me so much more, and he also said that I will also be charged labor fees for changing spare tires. The most important thing is that he attitude is extremely bad. Now it is not a question of money, but a question of integrity. I've never written a bad review to anyone, and this is definitely the first time I've written a bad review.

Nov 09, 2022

Great service!! Great price!! Lots of bad reviews but these guys swapped my alternator for me when other people said they couldn't(it was super easy to get to and could've done it myself). One garage told me that it would cost $700 and could've scammed.. I was happy with the service and price!!

Nov 09, 2022

I’ve been using their Auto Service for over 5yrs now, good mechanics, fast and efficient, very knowledgeable and don’t rip off customers. All your moneys worth for repairs if you so choose to hire their services

Nov 09, 2022

YES! Finally an HONEST Mechanic! Come here! He got you and efficient!

Nov 09, 2022

这是一家很差劲的修车铺！华人真的要谨慎！

Nov 09, 2021

位处街角，面积太小

Nov 09, 2021

Best mechanics in town!

Nov 09, 2020

Quick, good price, great services, and knowledgeable mechanics. No hook and bait approach. Very straightforward explanation a d give you all the option so you don't feel intimidated.

Nov 09, 2020

SUPER Dishonest mechanics with the courage to rip off me who knew nothing about cars. Gave false information and replaced cheap brakes and changed incorrect oil on my Lexus! Car overheated within 30 minutes driving on the highway with a loud screeching sound from my tires. I am considering filing a complaint with the BAR! Stay away from these crooks!!!!

Nov 09, 2020

千万不要去黑店, 欺骗奸诈

Nov 09, 2017

Great place for fixing cars 10/10 would break my car again

Nov 09, 2017

Pacific Auto Care is one heck of dangerous place to go to for your vehicle. I brought in my vehicle for an oil change and brake service. The oil change costed around $100.00 and the brake service was around $520.00. Picked up my car in 2 hours and left. After leaving, I was driving on the freeway and can hear scratching noises and couldn't stop my vehicle properly. Mind you that I was on the freeway too! I got off the freeway and drove to the nearest auto repair shop to see what was going on. The mechanic I went to at Palo Alto told me that the guy at Pacific did not tighten my brakes correctly! The mechanic also told me that the brakes were not fully changed and was adjusted. He also told me that the guy at Pacific put on brakes that were for the wrong model car and that the guy at Pacific adjusted the brakes to make them fit! The mechanic at Palo Alto also checked my oil change to make sure it was full synthetic oil. Pacific put in the regular oil and charged me $100.00!!! I will never ever be going to Pacific again and I will be sure to file a complaint against them for deception service!

Nov 09, 2017

They lied to me and they scammed me! I brought in my vehicle for an oil change and and brake service. Leo the owner said it will cost $500.00 to replace the brakes and $120.00 for the oil change. I asked them for full synthetic oil and good brakes because I am about to go to LA. 2 hours later, Leo called me and told me that they also replaced my spark plugs, cabin air filter and recharged my AC. THEY REPLACED THEM WITHOUT MY PERMISSION AND DID NOT EVEN BOTHER CALLING ME! Funny thing is I went to another mechanic last month and they told me that everything was fine with my vehicle. I only brought it to Pacific because my vehicle was telling me to do an oil change and to change the brakes and the other mechanic I went to was closed for today. Spark plugs was $250.00, cabin air filter was $120.00, AC recharge was $130.00, Oil change was $120.00 and my brakes costed $500.00. I was on the freeway heading to LA when all of a sudden I heard loud noises and scratchings. I rushed and brought my vehicle to the nearest auto repair place and gave them $40.00 to check out the problem. I even also asked them to check the work that Pacific did just to make sure they were telling the truth. 1) The mechanic I am currently at said that my brake pads were half changed. 2 sides was changed and 2 was not. The other one was at 40% left and the other side was new. Are you serious? I paid $500.00 and they scammed me out of my hard earned money! 2) Oil change? They put in synthetic oil and NOT FULL SYNTHETIC. My car requires FULL SYNTHETIC! They ripped me off! Regular Synthetic oil would have hurt my engine! Plus, Regular Synthetic oil was cheaper. 50% cheaper. Wow.. They ripped me off. 3) Remember how Pacific said they changed my Spark plugs? They didn't.. Remember how they also said they changed my Cabin air filter? Nope. They did however recharged my AC. The mechanic told me the AC Recharge does not cost $130.00. I just got scammed for work Pacific didn't do. 4) I would have been in danger if I kept driving on the road. It could have been worse. I could have gotten into an accident! Pacific is a scam and fraud! I am not letting them touch my vehicle EVER again and I advise the community to do the same! I am reporting them to BAR for fraud! STAY AWAY FROM PACIFIC!! You've been warned!!!!

Nov 09, 2017

This place is a complete rip off and scam! I brought in my 2015 Acura TLX in because my starter would not work. The owner said to leave the vehicle here for a couple of hours to let him diagnose the problem. I came back 2 hours later and he said it would cost $1,300.00 to replace the starter and a $120.00 fee to check the vehicle. Are you serious? $120.00 to check the vehicle and $1,300.00 to replace the starter?! NO WAY am I letting you touch my vehicle! I brought it in to another auto repair place at a couple blocks away near the hill and they charge only $950.00 to replace the entire starter!! ALSO! BEWARE! I FOUND A SCRATCH ON THE PASSENGER DOOR WHEN I CAME BACK TO PICK UP MY VEHICLE. THE MILEAGE ON THE CAR EVEN RAN AN EXTRA 3 MILES! HOW INTERESTING... I DROPPED OFF MY CAR FOR A COUPLE OF HOURS AND IT WENT 3 EXTRA MILES! WOW. THEY USED MY CAR TO GO ON THEIR PERSONAL ERRANDS!! BEWARE OF THIS AUTO REPAIR SHOP! NOT ONLY ARE THEY NOT HONEST BUT THEY SCREW AROUND WITH YOUR VEHICLE TOO! DO NOT GO TO PACIFIC AUTO CARE! THIS PLACE IS A SCAM AND A RIP OFF!

Nov 09, 2017

Very nice people, were able to get a part ordered and delivered last minute so they could fix my that day, allowing me to continue my road trip. Life savers!

Nov 09, 2016

Great mechanics. Small, busy shop. Drop off your car early and pick it up after work. Easy.

Nov 09, 2011

Nice guys. Not a has station any more.