Pacific Car Care

Nov 30, 2024

the service was good and there was no long wait

Nov 30, 2024

When the water pump on our Explorer went out, they were able to replace it quickly and for a lot less than the dealer. They also replaced the battery. You really can't do that yourself anymore.

Nov 23, 2024

Rude and overpriced

Nov 16, 2024

Great reliable auto service. They seem to be able to handle most anything in auto repair. Would highly recommend

Nov 07, 2024

I feel very lucky that when my car started smoking on the freeway, I happened to pull off on an unfamiliar exit that led me to Pacific Car Care. Elmer was such a gentleman and made me feel taken care of. I rate these guys 10/10!

Nov 07, 2024

My family has taken their cars to Pacific Car Care for decades. They always make sure I understand what's happening with my car, have never recommended work I didn't need, never do work without talking to me first, have always helped save me money and taken great care of my car. I trust them and can't recommend them highly enough.

Nov 07, 2024

Our teen daughter's "new" 2008 Honda Accord's alternator was failing. The car wouldn't start. After looking around for service stations, we remembered Pacific Car Care from many years ago and also a recent neighbor experience. Elmer diagnosed the problem and communicated clearly the variables contributing to the situation. They fixed the car in record time and for the price estimated. After completion, Elmer patiently went over the fixes and reviewed other questions with the teen and helped us triage future possible repairs. We now understand her vehicle better. I would definitely recommend this repair shop. Thanks Elmer!

Nov 07, 2024

Outstanding!!!

Nov 07, 2024

Pacific Car Care is fantastic! They are able to do repairs in a timely manner and at a reasonable cost. They truly care about the work they do.

Oct 07, 2024

Because I have a few 20-somethings in my life, I have used cars in my life and whenever I need to know what's up with those cars, I take them to Pacific Car Care. Elmer and Mike at the front desk are so kind and knowledgeable and have both given me hard but good advice when it was clear that a car I brought to them was a lemon, saving me money on fruitless repairs and helping me get all my kids on a safe driving path. This week, I took in my Jeep because the dealers are so hard to schedule with and the maintenance was done quickly and professionally and I'm back on the road. I will bring all my business to Pacific Car Care. Thanks, guys!

Oct 07, 2024

I appreciate your company getting me in right away to have a pre inspection done for a car I was thinking of purchasing. You saved me a lot of money and hassle. Thank you. Bonnie

Sep 07, 2024

Always do a good job and reasonably priced. My only complaint is in regard to the waiting area - the chairs are VERY old and uncomfortable! There is no cushioning left in the seats and you can feel the springs sticking into your bottom :(

Sep 07, 2024

Don't come here for service if you are a woman. As someone who knows cars and is a woman, they overcharge for parts and labor, and take advantage of the fact that you look like you don't know what you're talking about. I asked them to look over everything for me, and give me a quote. I'm no stranger to the industry and I know that if I don't want to do the work myself I need to cushion the parts with at least $3-400 in labor. However, they quoted me for nearly $2600 worth of work (most of which didn't need to be done immediately) and the work that did need to be done more urgently rounded out to about $1800 for only my rear brakes, a headlight, spark plugs and an oil valve. For their additional "recommendations" which made the total closer to $2600 they said I would need windshield wipers, front brakes, and license plate lights. This was already extremely overpriced and unrealistic but since I was on a time crunch I agreed to pay it. The following morning, they called to inform me that while they were completing the repairs we had agreed upon, they found that an additional part was corroded and needed to be replaced. No one ever called to inform me of this repair, or ask for my consent to install a new part. The additional charge? $111. Please don't waste your time or money coming here, these men will milk you for all you're worth.

Sep 07, 2024

I am very pleased with the service. The knowledgeable attention to detail is unsurpassed. I had to have the engine replaced in my Jeep. I was told it would be about 3 weeks. I had it back in 2 weeks. This all took place during a snow/ice event which lasted over a week. I am throughly impressed!

Sep 07, 2024

I have relied on Pacific Car Care for over 20 years. I had a problem making the engine light come on while I was in Bandon at 4pm on a Friday! I called my heroes for advice. I found out that unless the engine light is blinking, it is safe to drive. When I went in on Monday it was quickly diagnosed as a bad sensor. The repair was done quickly at a very reasonable price. THANKS SO MUCH!💖

Sep 07, 2024

Nice and honest people. Fast service and transparent

Aug 07, 2024

High quality and thorough. Pacific Car Care has kept our 1998 Honda Accord in tip top shape since it was young! It remains a terrific car with their help.

Aug 07, 2024

Meticulous and thorough. The communication was clear about all the details of issue I was having. Costs were clearly defined and no surprises. They even gave me a ride home while they worked on it. I could not be happier.

Aug 07, 2024

Meticulous and thourough. My minivan started making stranmge noises, that the beaverton dealer could not idenifty. The PCC team checked multiple things , at no extra charge to figure out the problem. Fees were stated clearly and no surpises. They even gave me a ride home during the repair.

Aug 07, 2024

They were fast and efficient they also brought some things to my attention that need to be done soon. I have always had good experiences with Pacific Car Care.

Jul 07, 2024

Car Care staff is great at communicating, the are extremely honest and on time. I’m so glad I do business withthem

Jul 07, 2024

Great service -- as usual. Have been going to Pacific Car Care for over 20 years. Service has always been excellent; costs have always been fair.

Jul 07, 2024

Great service and great price. They also don't try to sell you something you don't need, which it's tough to find!

Jul 07, 2024

I've always received terrific service at Pacific Car Care. Prices are reasonable and no work is ever done without my approval first. They go above and beyond what one usually expects from auto care shops. I enthusiastically recommend them.

Jul 07, 2024

Ken and his staff are very honest , and do not tell you things that are not necessary. He knows I work on cars myself and gives me the basic facts. The price is fair, good work is not cheap. My daughter goes there also and he has really helped her. They also get on the work fast with a good response time immediately after they find what needs to be done when you bring your vehicle in.

Jul 07, 2024

Pacific Car Care is the best place to go for expert and affordable care!!!

Jul 07, 2024

Very knowledgeable. Good customer service

Jun 07, 2024

Great service. They always fix my problem fast.

Jun 07, 2024

Took my car into to get looked at for DEQ, told them what was going on but they didn’t even bother looking at my car. Just told me straight up that it would cost me 3 grand to fix my catalytic converter. Again, they didn’t even bother inspecting the car, so I took it down the road to A1 exhaust and they quoted me $650 for parts a labor for the exact same thing…with a free inspection and 5 year warranty.

Jun 07, 2024

Fantastic and prompt service. Honored the warranty on battery and even covered the labor cost of removing and replacing. Always dependable and knowledgeable. Highly grateful for their commitment to excellence. Completely Recommend Pacific Car Care to anyone needed reliable service.

Jun 07, 2024

Great service. Very fast and efficient.

Jun 07, 2024

Pacific Car Care continues to wow! me with service, fantastic staff and dedication to customer satisfaction. I will not go anywhere else.

Jun 07, 2024

The people at Pacific Car Care are honest, professional, and reliable. They will tell you what your car needs and then discuss what has to be done immediately, and what can wait awhile. I have gone to Pacific Car Care for 20 years and have never been disappointed.

Jun 07, 2024

Writing this review for my boyfriend. Giving 2 stars only because they did fix the issue, but customer service was so insanely bad. My boyfriend took his Tacoma in to have his headlights fixed. He very clearly explained that this was the only issue he was bringing his car in for, both verbally and wrote down what he needed fixed. It’s a 1st gen Tacoma and has some minor issues, but we aren’t rich and are fixing one thing at a time. The owner, Ken, very rudely talked over him, listing everything HE thought should be fixed on his car instead. My boyfriend insisted he just wanted the lights fixed for now, and said he would come back later for the other little things that could use love. He had already replaced the relay himself and told them not to bother with that. He got a call after a few hours and they told him they had spent the 1st hour testing the relay, the one thing he specifically mentioned twice didn’t need tested. Keep in mind that they charge $135/ hour! So when he came to pick up his fixed car, he politely asked for that hour to be taken off. Ken lost it, had a horrible attitude, and snapped “fine! take it off! I don’t care!”, slamming the bill down on the counter and storming out. It’s not our fault that you spent an hour working on the wrong issue! Never in my life have I had such a bad customer experience! To be snapped at and have the receipt for a $1,300+ bill physically slammed down at us because YOU wasted an hour is INSANE. I’ve worked customer service for 10 years, I am very aware that the customer is almost always wrong, but in this case I think it’s pretty cut and dry. If we were in the wrong, I would hope the proprietor would choose discussing things calmly instead of snapping at us and getting aggressive. Never spending another cent here again.