Pacifico Ford, Inc.

Nov 06, 2024

Made an appt for oil chg and inspection 8am.. it’s 1045 and still not out. Wanted them to use my oil and oil filter..they didn’t want to use my filter…liabilities issues because it may leak. So skip the change to the inspection. 1000 to chg tire rod. So I pass emissions but fail inspection. Kinda wasted my whole morning and there were only two other people in the waiting room in the three hours I spent there. Hard to understand… lots of heeing and hawing in the break room.

Oct 06, 2024

2024 it was time to get my vehicle AKA, my baby inspected and came up with a few problems that needed to be taken care of. Matthew told me what needed to be corrected before it would pass. As you can see anyone who knows autos, the ECR valve and tube to the manifold needed to be replaced and it was done post taste with the parts available on site. Pacifico Ford is my go-to to keep my baby running which is a 2005 Ford F-150 4.6 l XLT. And after 22,800 mi on it It runs like new. Bottom line if you want to hang on to it you have to take care of it. Just like the lady that she is. 🛻❤️ Thanks a lot Matthew!

Aug 06, 2024

Great service

Feb 06, 2024

Went for an oil change, no appointment, few other people ahead of me waiting room my service took less than an hour! Everyone was friendly and service was quick. Couldn’t ask for more.

Dec 06, 2023

Customer service is horrible. This place does not give out loaners nor will they even help you get a rental. They play around with what ur warranty company will cover and quote them one price to get as much as they can from them then quote u a even higher price to get more from u Then tell u that ur warranty company don’t cover everything but then I found out all was cover then they didn’t even do all they said they done This lace need to be shut down stay far away from here especially if u r a female they try to take advantage of us of u don’t ask questions

Dec 06, 2023

Stan and Alex were awesome! And Pacifico doesn’t charge a market adjustment like many other dealers do. The service was so great buying a car I ordered another one! Doug

Dec 06, 2023

Always a pleasure bringing my car in for service and Paul takes good care of my car and keeps me well informed on things that need to be done

Dec 06, 2023

Awesome personnel Alex) taking the time to insure that I leased the best vehicle that fits my needs

Dec 06, 2023

Excellent service

Dec 06, 2023

Great people Fast service Cost is well worth it my baby sound better than when I bought her used.

Dec 06, 2023

Great service,, they fixed my car after an accident, they were right on time and the car was do e when they said.....GREAT SERVICE !!!!!!

Dec 06, 2023

I went to Ford Service Center

Dec 06, 2023

It was a great experience like each time I have to come for service.

Dec 06, 2023

Mr. Carlos is a distinguished customer service mechanic , he goes above and beyond to make his customers happy ; I feel extremely safe driving my car . Carlos is always super attentive every time I visit the shop; Thank you so much for All that you do CARLOS and the FORD DREAM TEAM! P. S. I floated away with my nitrogen air filled tires . BEYOND VERY SATISFIED

Dec 06, 2023

Pacifico is #1 experienced staff / hospitality beyond….. and that’s all she wrote! So before you get confused jus relax Pacifico has your back with a peace of mind

Dec 06, 2023

Service efficient fast and professional recommend they to all my family and friends. ABOVE & BEYOND service and they make very comfortable while you wait give them a A+±++

Dec 06, 2023

The whole staff very friendly and got me back on the road

Dec 06, 2023

To expensive....

Dec 06, 2023

Check engine light!

Dec 06, 2023

Dealing with Paul was great as usual. There service department is great

Dec 06, 2023

Do not change engine oil here. Your car engine breaks down. Failure to add the correct engine oil oil can result in engine damage. My car was also nearly damaged by a mechanic here. I went to change the engine oil this morning. There was a line because service is provided on a first-come, first-served basis. And I stood second. I am amazed at James William's behavior. I stood second, but served the third person first. I think he's a dirty racist. However, Carlos Vera's kind service soothed my embarrassment. I don't want to meet anyone like James Williams anymore.

Dec 06, 2023

Excellent service, professional and friendly!

Dec 06, 2023

Had a recall out on my truck, they were able to fit me into the schedule quickly and get the work done quickly. They also ran a check on the rest my truck and found that my power steering fluid was dirty and were to flush and replace it as well.

Dec 06, 2023

Had my car in for a state inspection. Everyone was kind and got the work done quickly.

Dec 06, 2023

I had a hard time finding a truck service company that could fix my new Ford 250 truck. I call Ford quicklane and talked to a gentleman name Carlos. I must say his attitude was so positive. Saying come in ill get it back up and running. They treated me like royalty. I'll definitely return and let them service the rest of my automobile. The waiting room is nice too all positive vibes. I'll definitely tell a Friends. They service all makes .

Dec 06, 2023

I ordered a vehicle and everyone at Pacifico was amazing to work with.

Dec 06, 2023

I’m happy with their service today because I needed an oil change did not have an appointment and they got the job done, while finding out something else that my car needed. That’s thorough service. I had originally went to the Hyundai side but they couldn’t fit me in but a gentleman named Gill told me I can get it done on the Ford side. Thank you Gil you are the man!!

Dec 06, 2023

Mr Carlos was very professional and thorough with my car and sent a video of what they were doing pretty cool

Dec 06, 2023

Outstanding service as usual, even though they were loaded with cars. I wouldn’t take my Expedition any where else!

Dec 06, 2023

Reliable fun loving worker its a joy to bring my vehicle for service you need no appointment and that make it enjoyable business and th e 2 male associates that be at the desk do there job exceptions

Dec 06, 2023

I've always valued Ford for its reputation in manufacturing reliable vehicles and offering commendable after-sales services. However, my recent experience has left me deeply disappointed. I turned to Ford for some warranty work, fully expecting a hassle-free experience. To my dismay, I've faced nothing but prolonged waiting periods and a lack of clear communication from the service department. Warranty services are crucial for ensuring customer trust and maintaining brand loyalty. It's disheartening to see such a renowned company falling short in this area. In this era of rapid customer service and swift resolutions, such delays are unacceptable. I genuinely hope Ford acknowledges these issues and ensures that such experiences aren't a commonality for its customers.