Paul's Auto Service

Oct 05, 2024

Great customer service every thing was great great staff I will be sure to recommend to others

Oct 05, 2024

Used Pauls for a Pre Purchase Inspection and they were wonderful. Michelle at the desk was incredibly kind and helpful. Would use them again 100%.

Aug 05, 2024

Had a broken motor for the radiator fan of my car. Despite me arriving a little over two hours before closing, they were able to diagnose the problem, order the part, and have it installed and good to go almost to the minute before closing time. All that and for a pretty decent price. This place will definitely be my go to from now on.

Aug 05, 2024

If you are working with welfare Don't go here!!!!!!! I came in with two lights on when I got my car back the lights where off this place was my second diagnostic on my car so I can make sure I'm getting the best care. first my price was low then when I went to pay they changed the price because they seen who was helping me pay they send me the new price and they was really trying to max me out putting 2,000 on top of what my original price was now my check engine light is on and I needed my car to go see my kids. Smh scammers!!!!!

Jul 05, 2024

They did an amazing job on my truck great customer service my truck was a mess when they got it and now it runs like a brand new truck shot out Paul’s auto shop thanks john

Jul 05, 2024

my car had no electrical issues at all. Everything was working. That is you didn't put it in the estimate. My only problem was oil liking. Now my car make a horrible noise. Gas gauge don't work becausw you messed up the cables. Not event the lights inside. Don't lie.my car was working perfectly. I am so disappointed, I went for a oil leak originally, I requested a estimate to be sure is everything I need to fix in my car. I got help paying the repairs from an organization, but the mechanic will get full payment. I got the estimate and when they I bring my car they told me the estimate was incorrect, the woman stated they didn't include waste prices, but when I asked the mechanic he said was something else, completely other story an amount. So I knew it was a lie. They were just trying to charge me more. Before even start fixing it. I thought the estimate are prices they should respect and not change. But anyway. My car had all electrical working, air conditioner, gas gauge, interior lights, even the stereo. When I first picked up the car after they called me to tell me it was ready, the air conditioner wasn't working so I told them that it was working before. Ooh but they make me sign the document for.them before even I saw the car. So they had the document proving I was agreed with the job and everything. Then they told me about the air conditioner. They told me the cables were very old and that is why was not working. For me was very important cause is Vegas and I have a 1 year old baby. Took his document and wrote that as a note. Then they told me that I can leave the car till Monday so they can check it and fix it but I will have to pay . I did it I miss work one more day and they called me again on Monday. Changed me 160 dlls and treated me like a trash like it was a favor they did to me, and now they didn't tell me anything wrong so I signed their paper. They showed me a bounch of cables parts they cut and the said that job will be thousands of dollars but they only charged 160. They said everything was fixed but treated me so bad.but I am sure they messed up with the cables cause my care had the air conditioner working before. And everything else was working. The car was already outside and then when I was ready to drive it they told me that the gas gauge was making empty, and I told him it was full tank and they said it was empty from the day I left the car. IS A LIE. I never had a problem with that. They said it was the gas pump sensor. And the gas gauge will mark empty and full all the time because the sensor is not working. I told then many ways that the gas gauge was marking gas as normal before but they just went inside of their chop and told me that I was just repeating same thing. And left me there talking. So I had no other choice than take my care and leave. Days after I notice the gas gauge never moved is always empty. I googled it and is a cable problem. Also the interior lights of the car don't work. (Sensors are good) So they don't work neither because of the cable damage the mechanic did. Sometimes the whole gauges just don't work in moments. i don't even know what else they damaged. And of course I don't have money to fix it. But those things were working perfectly before. Of course I will do something. I will go to compliance enforcement Nevada. Or wherever I need to go cause this is not right. They should not broke the care. They should treat us with respect and accept their mistakes and be responsible for that .

Jun 05, 2024

Came from Pahrump and seriously could not be happier with the results. Well worth taking the time to find Paul’s Auto Service, there are multiple car places. Keep going until you see their sogn on the building. Michelle was great.

May 05, 2024

Honest and hard working! We were referred to Paul’s from a friend of my husband. We thought something was wrong with a water pump only to find out it was our radiator leaking. We asked to replace the water pump but they told us we didn’t need to replace it and that it was still in good condition and not to spend more money on something that works fine. They fixed my transmission leaks and replaced the tubes and put a new radiator in and we asked them to change our oil as well :)My van is happy again :) thank you for all your hard work and we will definitely return here for all our vehicles!!!

May 05, 2024

Needed a part replaced... didn't take long. Friendly people.

Apr 05, 2024

If you don’t know anything about cars you WILL get ripped off. Be aware.

Feb 05, 2024

The staff is EXTREMELY proficient and kind. They are knowledgeable and engaging. They don't need to advertise, as most of their business is word of mouth, and the only repeat customers are for regular maintenance. All of the work is guaranteed! 10/10 will be going back at the scheduled times and sending referrals!

Jan 05, 2024

It is a ripoff place. Please don’t try and go to them to fix your car. Plus the staff are only friendly so they can rip you off on the other hand. I had some issues with my car. They asked for too much money. They overcharge customers way too much. So I didn’t fix my car at their shop. I went somewhere else and fixed the issues with half the cost.

Dec 05, 2023

Best mechanic I've ever been to

Dec 05, 2023

Coming from a family of mechanics, it's very hard for me to let anyone else work on my vehicle. But because of the warranty on my car, I have to go to specific shops. Paul's was on that list, with good reviews, so I decided to use them. Let me tell you, Michelle (office) & John (manager) are truly some of the nicest, most helpful people around!! They went above & beyond speaking with my warranty people to help me with my car!! Unfortunately, because of the warranty, it now has to go to the dealer...yukk!! I will most definitely bring my car back to John for regular maintenance in the future. I highly recommend them!! Thank you, John & Michelle, for all that you did for me!!

Dec 05, 2023

Did not use Paul's service only looking for potential service shops. Looks good

Dec 05, 2023

Great customer service! Special thanks to John. Down to earth individual who takes pride in what kind of work their shop delivers!! I highly recommend Paul’s Auto Service to anyone who is looking for quality work done in a timely matter..

Dec 05, 2023

Great every time I go

Dec 05, 2023

Great service, fair price, trust the reviews!

Dec 05, 2023

Great service. No complaints or resentments like other shops. Thank you

Dec 05, 2023

HANDS DOWN THE BEST AND HONEST SPOT IN VEGAS TO GET YOUR CAR SERVICED.JOHN,PAUL,NEWBIE,AND ESPECIALLY MICHELLE. THEYVE BEEN REPAIRING ALL MY VEHICLES SINCE I MOVED TO LAS VEGAS IN 2014..

Dec 05, 2023

I took my car into service with Paul multiple times and I really trusted them and then yesterday I took my car for service and they stole my $400 Versace shades do not use them!! They also stole $3.00 in quarters from my coin tray!! Wow really John!! they are thieves and liars

Dec 05, 2023

I'm a mechanic's daughter so I'm quite picky about which shops I go to. I was ghosted by another shop in the area after getting an estimate and found Paul's Auto through word of mouth - thank goodness I did. I had a few major issues with my ML350 and they got it back to me the NEXT day. Michelle at the front is an absolute sweetheart and John really goes the extra mile to make sure you're driving on the road safely and will explain anything you might have questions about. I feel very grateful for their honesty and getting my car back to me so quick when I needed it with excellent work. The main thing I brought it in for wasn't an actual issue - and any other shop might have easily taken advantage of that. Thank you Paul's Auto, you have a return customer - but let's hope I just need oil changes from now on ;) lol.

Dec 05, 2023

I've been taking my car to Paul's Auto for many years now, I don't trust no other mechanics to work on vehicle. These guys are great. They are honest and friendly people. I've been going here for over 10yrs +. A friend referred Paul to me personally. I've never had a problem with their work. From what I've always noticed they are a 3 man crew, sometimes 2. THIS IS A TRUST WORTHY AUTO SHOP.

Dec 05, 2023

This was my first time at Paul's Auto Service... I was referred by a good friend. Did not disappoint.... In a world where there are hard to find places that are honest and affordable, I was more than ecstatic with Paul's Auto Service and in particular, John. He was very friendly when I walked in, very knowledgeable, and when I received the call on what was wrong with my car, the quote was cheaper than I thought. They have not only earned mine, but my husband's business from now on. Thank you!

Dec 05, 2023

Was quick to spot and explain the problem with our car and fixed it earlier than his initial time estimate. Great guy!

Dec 05, 2022

I highly recommend this to be you cars place to go for repairs. They went over and beyond to make sure my care was at its peak performance. Great staff

Dec 05, 2022

It's early but haven't had any problems out of it yet great job guys

Dec 05, 2022

John helped us figure out what was going on with our vehicle in a stressful time while traveling through town. They were able to fix our vehicle and get us back on the road the same day. Super friendly and helpful!

Dec 05, 2022

My kids get my phone from time to time .. I have not used your services as of yet .. But plan to in the near future

Dec 05, 2022

Shoddy work. Took my car to Paul's to have the water pump replaced. A two-hour job turned into an all-day event. They never called when they were done, I just happened to show up. Paul called me the next day, and claimed he threw in an oil change. I check my oil level, (which I knew was high) and nothing had changed, it was still high. In other words, the guy Lied! That was two months ago. I took my car to another shop to have more work done; and they informed me that my water pump was leaking and needed to be "replaced." Two water pumps in two months.

Dec 05, 2022

Very precise forthcoming and dependable. Great results