Payne's Service

Jul 07, 2024

My partner and I have a beloved 2011 Nissan Versa hatchback we've had for years now, and we get all our repairs at our local auto shop, Payne's Auto. They obviously have excellent reviews here on Google and Yelp, but we actually heard about them via word of mouth from a neighbor who had been their customer for years. We've gotten tires, spark plugs, bent wheel rims, engine mounts and more replaced or fixed at Payne's. Our most recent repair was the engine mounts. The turnaround was very fast as always and the cost was fair. The staff is always patient, clear and complete in their professional friendly communication. I wish I could give them 10 stars; it is such peace of mind to have a neighborhood car shop we can trust. Whenever we have something go on with the car, I never feel dread about the outcome cost or quality of repair because of the awesome job they do at Payne's.

Jun 07, 2024

Just left Paynes from picking up my vehicle. Incredibly happy with the experience. Extremely fair pricing, friendly service, and got me out the door in just a few hours. Had previously gone to a national brand in the area and they said I needed about 5x the amount of work done than what Payne said was needed. Will definitely be back.

Apr 07, 2024

Great mechanics, especially the ginger one!

Mar 07, 2024

They were great! Very honest and straight forward and did not overcharge me. I am for sure using Paynes for any auto issues I have.

Feb 07, 2024

Great service, fair price , Jeff did a great job diagnosing and servicing my 1986 Toyota pick up . Highly recommend !

Feb 07, 2024

Paynes Service has worked on our cars for over 25 years, and we love them! Jeff, Tiffany, Jeremiah, and the rest of the gang are the BEST! We absolutely trust them!

Jan 07, 2024

Honest and reasonable. Great technicians and service 👏

Dec 07, 2023

Always friendly and knowledgeable. Great work at all times

Dec 07, 2023

Great customer service at this locally owned shop. Very reasonably priced. Prompt. Only downside is no restroom for customers.

Dec 07, 2023

Payne's has good, reliable mechanics and reasonable prices. That's why they have been there for so many years.

Dec 07, 2023

They were all very nice and thorough and took care of my electrical problem on my car. They didn't charge an arm and a leg either!

Dec 07, 2023

Top customer service and a lovely family owned business. Fair pricing, accurate estimates, and clear communication of what's up with your car. They also are super real with you about what your alternatives are, price comparisons, and explanations of "what will happen if I don't fix this?" or "how long can I put this off?" type of questions. A great place for service if you are driving a beater or old car. Once they installed a sensor in my old Saturn that I had purchased myself at my request, even though it wasn't something they had purchased or recommended. They also recommended me a great trustworthy muffler place when they weren't the best people to fix my exhaust system. I recommend this shop to everyone.

Dec 07, 2023

When it comes to repair and mechanical advice, I trust them to do the right thing. I have been a customer for over 20 years, and have never been disappointed.

Dec 07, 2022

Fair prices and they don't talk down to women. Good people!

Dec 07, 2022

I had a minor thing wrong with my car and the fix right away. Very nice people.

Dec 07, 2022

I loved the customer service here! They treated me with respect and took my experience into account when I talked to them about my car.

Dec 07, 2022

My car was giving me some troubles and making a weird noise. I took it here on a Thursday around 7:30am and they had gotten me in and taken care of everything, got the part, gave me a call for an estimate and then a call once it was done. It’s not even noon yet and I’m going to pick it up! Love them and this place. Service is so great and they are very honest about the things that are wrong and will work with you. Absolutely loved the service definitely using this as my main place.

Dec 07, 2022

Honest service is what it's all about at Payne's. I can't imagine going anywhere else after dealing with several other companies and dealerships for repairs and oil changes.

Dec 07, 2022

My first visit was today when I stopped in with multiple car problems. I couldn't believe how helpful and kind they were. Highly recommend.

Dec 07, 2022

Very friendly and knowledgeable staff.

Dec 07, 2021

Friendly employees, excellent service, good prices.

Dec 07, 2021

Great family run business. They can't do everything but are reasonably priced. Only open 8-5, Monday thru Friday but that's the way it should be.

Dec 07, 2021

Most honest car repair group in Columbus. Will NOT try to RIP you off like some/most dealerships do. Outstanding workmanship!

Dec 07, 2021

Paine's has always taken fantastic care of my cars over the years. Service was always excellent.

Dec 07, 2021

Why I waited so long to try Payne's is beyond me! What a TERRIFIC experience we had there with the diagnosis and replacement of an alternator. The customer service was exceptional, the quality of the work equally so, and the billing very reasonable. I highly recommend this shop, which is an independent business "gem" in Clintonville!

Dec 07, 2020

Friendly service. Reasonable prices. Trustworthy. #supportsmallbusiness

Dec 07, 2020

Great place for car repair been in business since 1955 how about that for old school repair shops

Dec 07, 2020

Jeremy is a quality auto mechanic, I can trust that my car will be fixed correctly!

Dec 07, 2020

They were very honest and great at what they do love you guys much appreciated

Dec 07, 2020

They’re always honest about what needs to be done with your car and they always do a fantastic job.