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PCH Automotive

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4

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4.9
(102 reviews)
Review highlights

"I love these guys to death. Friendly, straight forward, professional, and their prices are fair. Won't take my car anywhere else."

"Hands down, this place is my new go-to auto repair shop!"

"Honest pricing, respectful and courteous folks, skilled and fast service."


Overview

Categories

Auto repair shop

Website

N/A


Hours

Sunday

Closed

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

Closed


Reviews (33)

Feb 03, 2025

Great experience! Went in for a water pump replacement on Chevy Malibu which is not an easy job and pretty labor intensive. They finished the job by 11am the next day and ended up charging me $300 less than quoted because it didn't take them as long as they had estimated it would.


Jan 24, 2025

Amazing experience! Jesse gave me the best price around and his team got my jeep in and out in the same day! Highly recommend!


Jan 07, 2025

AVIOD AT ALL COST!! Terrible customer service. Most of their 5 star reviews must be fake. I had my car towed to their shop since it wouldn’t start. While talking to them I told him that I think it’s a fuse issue. However, they diagnosed it as a drained alternator and proceeded with replacing the alternator. After picking up my vehicle, it wouldn’t start again 3 days later. I called them and they told me they would send a tow truck that day. The truck never came and I ended up paying to get it towed there again the next day. They originally stated that they must have put in a faulty alternator and in one convo they mentioned it was a used alternator. Then a couple days later they stated it was a fuse issue. The same thing I originally told them it probably was, but they said it wasn’t. Then the son offered to pay for me a Lyft to come get my vehicle then they changed their minds and refused to pay for the ride. TERRIBLE customer service and they don’t keep their word or care about their customers. They wouldn’t even reimburse me for the 2nd tow or refund me any percentage of the unnecessary alternator repair. I was telling some of my neighbors about this and a couple of them experienced similar issues with this shop as well. Hence, why I think the reviews are fake. Plus they never called me with any updates when they said they would. I had to call them each day to get an update or eta on when they would be able to look at the vehicle. Thanks to them I went days without a car and am out over $1200 including the misdiagnosed repair, 2nd tow, and uber ride. Again, AVIOD THESE LIARS AT ALL COST. Very unprofessional and money hungry.


Jan 07, 2025

There's no better word than excellent. I can easily say this is the best experience I've had with a car repair. My Honda had starter issues and they quoted me not just a good price but 300 dollars better than everyone else! They have a customer in me as long as they stay open. Thank you again guys!


Nov 07, 2024

Amazing shop, good prices and honest! Highly recommend!


Nov 07, 2024

Conveniently located off I-35… The owner was very nice, checked my car out and did not price gouge me for something that wasn’t needed. While I was there, got a speedy oil change and was on my way. I would definitely recommend and will be using for my future mechanic needs!


Nov 07, 2024

Found my new mechanic place! Spoke to the owner on the phone due to a check engine light on my truck. The estimated cost to fix it was very reasonable. Brought my vehicle in to do the diagnostic... ended up doing the repair and an oil change. Jesse got everything done in 2 hours! Very professional, honest, family owned company. Will definitely be coming back.


Nov 07, 2024

They’re the best! Kind, informative, and professional. I had a great experience and will absolutely be returning for any work needed on my car.


Oct 07, 2024

Always worried about sketchy mechanic shops. So this time I was pleasantly surprised at how personable & upfront PCH is! “Hands down”, this place is my new go-to auto repair shop!


Oct 07, 2024

First time here today and I totally love it. He explained what was wrong with the car in a way that I would understand - also showed me the problem. Very great auto shop and friendly owners.


Oct 07, 2024

Great service. Genuine, good, honest people. I highly recommend. Fixed my coolant leak quickly.


Jul 07, 2024

Great service, efficiency, and professionalism. They went above and beyond for my truck. They were super quick and their waiting area is very clean, organizined, and cozy. I've never had a better auto shop take care of my truck. I'll be going back for sure. I highly recommend this team for your vehicle services.


Jun 07, 2024

Honest group. Took our son’s older Toyota Corolla in this week. We were given great insight at a fair price. We will be returning customers for our other vehicles. Staff was very kind and shared great advice.


May 07, 2024

Best mechanics and thorough!!! Fast and won’t waste your time or money!


Apr 07, 2024

Great owner he took care of my husbands 2005 ram and did great work. Would recommend to my best friend. And this is a well deserved long time past review.


Mar 07, 2024

Extremely honest and reasonably priced. I was looking for a car and had PCH look at one I was going to buy. They said not to because it needed more work than it was worth. I wound up buying a car they had fixed up. They were great to work with. I cannot recommend them enough.


Feb 07, 2024

2nd time they saved my Truck’s Life & my time/$$$


Feb 07, 2024

Horrible experience. Took a vehicle to them for a battery drain issue. They kept the vehicle for 6 weeks, and misdiagnosed the problem as an PCM. I was forced to source and collect the part from a local jeep dealership myself and even after all of that, they ended up being unable to flash the PCM. I had to pick the keep up and take to the dodge/keep dealer right down the road (which he kept downplaying as not reputable) and he still charged me over $700. In the end it was a $280 repair (parts included) from a dealership. This place has me in over $1,000 parts and labor, 6 weeks down without a vehicle, and still couldn't get the job done. The dealer had it completed in 3 days. I would caution against using them to anyone and everyone, and definitely will never use them again.


Feb 07, 2024

If you need a good mechanic, auto shop, you must visit PCH Automotive. I highly recommend this auto shop without reservation. Luis Castro and his crew are hands down most humble and down to earth people. Mr. Castro is very professional, very helpful & he gave me a deal on top of a deal when my differential repair was done; it was $500 cheaper than original quote. I can definitely say that Mr. Castro is in his business for being trustworthy, clear and knowledgeable. Mr. Castro has a true passion for what he provides. Not out to ‘take’ your money. I will definitely be coming back for my auto repairs. Pauline Garcia


Feb 07, 2024

Luis and Jessie do an amazing job taking car of my family vehicle. Very thankful of their honest work ethic & efficient response to my vehicle needs. Wonderful family business.


Feb 07, 2024

Luis and his sons Jesse and Andrew are fantastic. My car needed quite a bit of costly work and I was unable to fix it all at once. They are no pressure and helped me prioritize what needed to be done first and made sure I knew what should come next. They were very patient and kind with all my questions and concerns. I will be bringing my car here whenever I need work. They also are just really good people.


Feb 07, 2024

Luis and his team at PCH Automotive are honest, hard working individuals. They install quality parts, at a great price while keeping you in the loop with estimates on what it’s going to cost. My car now runs just like it did when I bought it off the lot. Thanks again PCH Automotive, I’d recommend you to anyone looking for quality work at a good price.


Feb 07, 2024

My father and I have been coming to these guys for years. They are very honest, patient, and always include on everything that they do to your car. We have established a nice relationship with the owner Luis. One time they even repaired a botched job from another mechanic at a discounted price. They are highly qualified and you can see they take pride in their work. They have all the certifications to handle Mercedes, BMW, etc. Every time they do a job on our cars I only have to come in twice a year with the BMW and Mercedes.


Feb 07, 2024

PCH has been servicing my vehicles for years. No exception to great service this go around. Thank y’all.


Feb 07, 2024

Stelar team of mechanics, combined with hard work and honesty in the business (hard to find), dude… drop the mic. PCH was able to pinpoint quickly the issue with my Odyssey and addressed it in a timely manner. Hands down, the go to place to get your car repaired. Thanks PCH!


Feb 07, 2024

They replaced a starter for me at a reasonable price. However where they really stood out was with their customer service. The starter they installed had a factory defect and I was left stranded 65 miles away from the shop. They payed out of pocket for a $300 tow and a brand new starter free of charge. Luis takes care of his customers. I'd pick here over the other guys 100%


Feb 07, 2023

Great family. Honest and good work. Recommend any day.


Feb 07, 2023

Great shop. Very honest about repairs needed and the ones that can wait. They have worked on my vehicles for years. They cover everything from oil changes to detail services to remote starts. Just about anything you need done to your vehicle they can handle.


Feb 07, 2023

I came in because my honda was having trouble past first gear. They told me it was the engine coils/spark plugs. They also said my brakes were in need of replacement, which I already knew. They charged me 2k for this. I couldn't believe my ears, it should've been about half that. 1k for a braking service is already steep but mildly acceptable. But another 1k for a changing a few spark plugs? That's beyond absurd. The highest quoute i got for that from other nearby mechanics was 400. I give them 2 stars because they did the job right, but because I was flustered when I took it in they jumped on the opportunity to upcharge me even after I told them I was worried about the payment. Will never be back.


Feb 07, 2023

Trustworthy and honest! Excellent customer service and repair work. 💯 recommended!!!


Feb 07, 2022

Always on time.


Feb 07, 2022

I love these guys to death. Friendly, straight forward, professional, and their prices are fair. Won't take my car anywhere else.


Feb 07, 2022

The only place I will bring my car.