Pep Boys

Nov 23, 2024

Lies about pricing

Nov 22, 2024

Friendly and courteous

Nov 21, 2024

Staff friendly and helpful!! Thank you!

Nov 13, 2024

Got sent someones info receipt and personal info sent to my email. These people cant even get your info right. I wouldn't trust them with my car!!+

Oct 30, 2024

Michael, the manager refused to honor an appointment for a warrantee tire repair that was made several days in advance. I drive from Belen for the appointment. There is no excuse for this poor of service. They need to find another manager.

Oct 30, 2024

Very helpful. Always courteous.

Oct 27, 2024

Great service and quick. My oil change was done for a fair price and they gave me some good advice on my tire pressure monitors and tire tread.

Oct 27, 2024

Had a blowout Saturday afternoon and Mike came out to help me change tire and get to shop. Purchased 4 tires and with promotion was about $200 less than I usually pay. I would definitely use them again very friendly and go above and beyond!

Oct 27, 2024

I ordered a product online from the website. The staff was very helpful and professional in getting my order to me. Great experience.

Oct 27, 2024

I was traveling through town and needed new brakes badly. They were able to get me an appointment almost immediately and got the work done quickly. I was super pleased with how smoothly the whole process went and my car is driving much better now while hauling an RV. I felt they were quite honest.

Oct 27, 2024

These guys think they can get $60 for an Uber Inspection when Midas Cottonwood does them for free 😂😂😂😂😂😂🤣

Sep 27, 2024

Another bad experience with Pep Boys. They broke a sensor on my car and promised to cover the repair, but then I didnt hear back for almost a week. Texted the number they provided several times, but they say they werent getting my texts. Called customer service, and arranged for me to go to a second shop. This is now almost two weeks out from original visit, and the fourth time I have to take time off work to go to Pep Boys. From the moment I walk in it's clear the manager at this second location (Michael) is annoyed. Would not look me in the eye at all during our conversation. I am being very friendly and professional, but talking to him is like pulling teeth, he says "We'll get to it as soon as someone's free." I said No, that is not right. I have an appointment, I've made multiple trips already. He then quoted me a three hour wait. (Keep in mind this is for a small 20-min job to replace a sensor). I took my keys to walk out. He calls after me as I'm walking away "Have a nice day." EDIT: Went directly to Firestone after this, as a walk-in no appointment, and 45 minutes later drove away with a fixed sensor.

Sep 27, 2024

My tire pressure light came on just as I was about to drive for 3 hours so drove up and they quickly checked all my tires and put air in each of them for me. Thank you so much! ❤️

Sep 27, 2024

Refreshingly friendly and informative.

Sep 27, 2024

The experience was enjoyable. I had to replace a tire. They went out of there way to get my tire from another location on their lunch hour. They worked diligently on my car after receiving the new tire. From the time I walked in then out with everything done was an hour and half. I will be back for any further work required.

Sep 27, 2024

Was driving my Motorhome thru Albuquerque and towing my Ram Truck, unfortunately through an error of my own, my two rear tires were about to bust. One of a few shops open on a Sunday on a holiday weekend. Freddie had my tire size and was able to squeeze me in the schedule and got lucky that they had a buy 3 get 1 free tire special. It only took the team an hour to change them, so really quick for the job it was. The team was really friendly and got me on my a lot quicker than I expected. We made it back to GA without any issues. Highly recommend Freddie and his team and would like to thank them. I really appreciate it!

Aug 27, 2024

Came in last Thursday to get my truck looked at for a vibration when braking, lead to the staff doing a tire rotation. They showed me pictures of my pads and rotors worked down pretty good plus uneveness. Lead to me being my truck back that follow Saturday to get a full brake service done and the gentleman got my truck feeling like it just came off the showroom floor again. Much props and respect they even stayed late to make sure the job was done correctly. Highly recommend Michael at the front desk and Freddie as the tech.

Aug 27, 2024

Upon dropping my car off I waited for a half hour before anyone even came in to check me on. 3 people in the service area, everyone of them looked at me and knew I was there. Never coming to Pepboys again

Jul 27, 2024

Needed a battery tested. Indeed had a bad battery.

Jul 27, 2024

Rates are very high when Midas is giving the same service for free and Uber inspection is not rocket science that you guys charge 60+ dollars for that. This is just unacceptable

Jun 27, 2024

Freddie was very nice and honest with me and explained everything. Will be back. Thanks

Jun 27, 2024

Pepboys repaired my flat and got me back on the road. Great customer service.

Jun 27, 2024

Service sucks employees standing around doing nothing. Waited 30min for nothing walked out. Bad Service

May 27, 2024

Awesome Guys! Mike was all that, thanks Mike for the great and quick service!

May 27, 2024

Honestly impressed so far. I have been coming to this location for about three years now and I appreciate the way they do business. It's a no-thrills kind of ordeal (the lobby is what it is) but the service is nice, the prices are not a surprise and they provide straightforward insight on your vehicle in a way that is pretty refreshing. I used to go to the Pep Boys in Santa Fe and they have a pretty similar vibe that I appreciated.

Apr 27, 2024

Came in 30 mins before closing on a holiday. Got me set up with an oil change. Made an appointment at another location only for them to call to me to reschedule bc they are closing early. Thank you!

Apr 27, 2024

Great service. Would definitely come back.

Mar 27, 2024

Thank you Pep Boys! Awesome work on my brakes. Freddy is a badass professional!😎 Your hard work is much appreciated!

Mar 27, 2024

The staff was courteous and efficient. My trires came in earlier than expected and I was offered the opportunity to have them installed sooner than anticipated. Great service.

Mar 27, 2024

The workers at this location did a great job, and made sure my vehicle was taken cared of. Thank you!

Feb 27, 2024

Multiple place told me because I have a VW they couldn't do the work because it was too difficult or charged almost twice as much as here. My car was fixed in a timely manner and it is running great

Feb 27, 2024

They said the shocks were leaking but when I looked under nothing was actually leaking. These guys just try to take your money!