Pep Boys

Nov 23, 2024

Although I got very friendly service it was a giant waste of time. I took my car in for a coolant leak. Two days pass I haven’t heard anything so I call, they say they’re still running tests but don’t mention which ones. Four days pass I don’t hear back and call again, they say we’re still running tests but it could be the fuel injector. I say weird I went for my coolant leaking but okay. Six days pads no update so I call and they tell me I need to give them more time to run their tests. Okay fine. NINE days later no update I call and they say we’re running tests but we’ll call you back. A few hours later they call me to say nothing is wrong with the fuel injector. I said I went because my coolant was leaking. He starts saying they told him my car needed all kinds of tests and they had a misunderstanding and they’ll do a pressure test asap. 20 minutes later he calls me and says my expansion tank is cracked and they found it right away. I wasted 9 days for a 20 minute diagnostic and didn’t get any type of discount. Nice people but I will never take my car there again .

Nov 20, 2024

Carlos the manager at west central avenue NM I came here a rental car oil change requirement, he was at the front desk we already talk on phone. I just walk in and I got the best costumer service in my life , I travel a lot but he is the best he really care , and every information and communication with my rental company it was so professional. Thank you so much your help

Nov 06, 2024

The manager Carlos is always so friendly and his team does amazing work

Oct 27, 2024

Got a new battery installed toay (Central NW) Carlos was extremely helpful, appreciate him very much.

Oct 27, 2024

Had my car towed to Pep Boys on Central, the mechanics on duty reassured me and they made me feel like the had my best interest in mind. They had my car ready the next day!

Oct 27, 2024

Jake @ Pep Boys was GREAT!!!!! My go to place every time

Oct 27, 2024

Outstanding customer service. Explained explanation were excellent. To all my timeshare partners, this is the place to go for your next inspection. Very satisfied.

Sep 27, 2024

On 8/28 I called this place and talked to a male employee and made an appointment for 8/29 for 3pm. The employee told me not to be late. I asked the emplyee how long will it take because this is important for me since I have to go to work after. He said 1 1/2 hours. Well today at 8/29 at 2:55pm I show up with my lifetime alignment, the lady at the counter tells me that the employee is scheduled to go to lunch which now it will take 2 1/2 hours. I told her Im unable to do that thats why I asked the guy the previous day because i'll be going to work. Thats why I made an appointment and asked. She then turns around and asked me if I want to re-schedule. Why would I reschedule if they don't honor it. I would not recommend this place since they either dont honor the appointment you made or they just didnt want to honor the lifetime allignment. Don't waste you time coming here or buying a lifetime alignment.

Sep 27, 2024

They were short staffed and still got me out fairly quickly

Aug 27, 2024

The team at Pep Boys were amazing and really helped us out of a tight spot. Thank you

Jul 27, 2024

Do not recommend. Pep Boys advertises air checks, but staff refused my wife when she asked. Staff stated that “she could check it herself.” She was neither rude nor disrespectful, she just asked where to park for the air check. This establishment was blatantly lazy or biased towards people of a certain group.

Jul 27, 2024

Good work fast service friendly customer service

Jul 27, 2024

Great people. Fair pricing. Reliable, honest. This will my go to business!!!

Jul 27, 2024

Great team, great service!

Jul 27, 2024

I took my car in for an AC check to Pep Boys on Central. The manager was very respectful and helpful through the whole process. They charged my AC and now I am back to having to wear a jacket in the car again with the cold air! Even found out that I had a bad cell in my car battery.I would definitely go there again!

Jul 27, 2024

I used to visit the Juan Tabo location, but I gave this one a try since I moved. Non existent customer service, and lazy workers. The online system needs work also. Why let me set up an appointment to be told As soon as I walk in how busy they are and they may not get to it? They seemed to get an attitude when I chose to wait anyway, and took as slow as possible even after telling me it would be done asap. After 45 mins I let them have their way and I left so they could continue chit chatting in the office while 1 tech worked.

Jul 27, 2024

This is the third time I’ve been here and still impressed by the service the manager, Carlos and his team provide this time I needed to utilize my warranty and they went above and beyond to search for the paperwork. Make sure there were no additional cost for me. In addition to that, his interaction with customers ahead of me was fantastic, and I could tell they were pleased with his professionalism and attention to their needs even when the first attempt to solve their needs fell through, Carlos found a more than suitable alternative solution that they were excited to receive. Definitely recommend and will be coming back for all of my vehicles. Thank you, Carlos.

Jun 27, 2024

Carlos is a solid employee. Takes the time to explain the situation as well as having solution to the problem.

Jun 27, 2024

Customers service was really nice knew what was wrong with my car. Fixed my car air conditioner right away.

Jun 27, 2024

Do not schedule appointments online they are not honored

Jun 27, 2024

Excellent customer service from Juan and Mona!! So helpful with our tire issue. Highly recommend them and this store!!

Jun 27, 2024

Stopped by at 6:30 pm sign and website says open till 7pm. Doors locked and lights off. Asked clerk at neighboring store.. apparrently this is common for this location. Zero stars.

Jun 27, 2024

The manager Carlos is really helpful. Explains everything throughly and is super knowledgeable. Would recommend.

May 27, 2024

Carlos treated us very well. Friendly, informative, knowledgeable and courteous. This is what customer service should be. Unfortunately it usually isn’t the case. We were in and out in a short time and the job was done as promised. Thank you Carlos and Pep Boys

May 27, 2024

Carlos was an absolute pleasure to work with. Fast & Friendly, indeed!

May 27, 2024

Good prices

May 27, 2024

Great service. I will be back for all my mechanical needs !

May 27, 2024

I had a 9am appointment for back brakes, drums resurface, and brake fluid. Didn't get the car bad until almost 2:50pm. Then as I'm driving home, I almost crashed 3 times because the brakes wouldn't engage properly. I immediately took it back, and they took another 2 hours to fix whatever they didn't do the first time. Barely have a damn that they were almost responsible for wrecking my car. And now the engine is running funny, but I'm not certain if I'm being paranoid, or if it's something on their end. Given some previous reviews, it's likely that they messed something else up

May 27, 2024

I had a very positive experience working with Carlos today at the PepBoys location on Central Avenue NW. He was courteous, friendly and efficient getting my car to the technician for service. The process took the amount of time he had estimated, and the work was done efficiently and completely by Faustino.

May 27, 2024

I’ve taken my vehicle to PepBoys (West Central in Albuquerque, NM) on numerous occasions being a rideshare contractor & each time I’ve had top notch service from Carlos, Bryan & their team, even providing advice on services they do not offer. In this day & age of ‘questionable’ mechanics, this crew has provided me with unquestioned peace of mind & I’ll remain a customer for life 👍🏾.

May 27, 2024

Pep Boys provided excellent customer service. My vehicle is running amazing, and I have no complaints. Carlos is very knowledgeable and extremely helpful. I feel he went above and beyond to help me. I left feeling confidant that my vehicle was in good hands and the job was done right.

May 27, 2024

all very good