Pep Boys

Nov 20, 2024

Jake helped me with a flat right at closing on a Sunday night. Very nice, friendly, and professional.

Nov 20, 2024

Needed to quickly get my brakes replaced and Jake was able to work with my schedule and got the job done in a professional and friendly manner. Will definitely be returning for future service.

Nov 13, 2024

After returning from trip, we had a flat tire. We limped over to Pep Boys — closest tire service to the airport — they patched it up and recommended a great Vietnamese restaurant across the street. Thank you Jake!

Nov 13, 2024

I ordered my tires online, they said they would be ready at 12pm the next day. I showed up at 1pm next day. Their tire machine was broken, was told to come back the next day. Showed up the next day. They put my car on the lift and realized my tires were not even there. Told to come back the next day. Next day, tires were still not delivered yet. Told to come back the next day. Tires were finally put on the final day. This was very inconvenient and when asked if there was some sort of coupon I could use, they wouldn’t budge on helping me out with anything. Did not even apologize for the inconvenience. Worst experience here and will never go back

Nov 13, 2024

Jake & Ronnie were both fantastic gentlemen to work with. I appreciate the high effort everyone at this location was putting in to get my car roadworthy. Bang-up job, boys!

Nov 13, 2024

Pep- Boys @5600 Central in Albuquerque fixed my tire yesterday, but I had a flat this morning. Jake (manager), totally took care of me and made things right. These guys were so busy, yet made time to get me up and running, be patient because they are so busy it will require wait time. I suggest, if possible, dropping it off. Thank you So much Jake and crew, I will definitely use pep boys again for all my car needs.

Oct 27, 2024

Excellent experience. It was easy to make an appointment and the service was relatively quick. The gentlemen working there are incredibly friendly and personable

Oct 27, 2024

Ronnie was able to fit us into his busy shop. Customer service was top notch and the professionalism of the mechanics was amazing. Thank you Ronnie & Chris, keep upvthe excellent work

Oct 27, 2024

These guys took me right in on a alignment, no waiting. On the way to Seattle so it was very appreciated. Thanks so much. Good Job.

Oct 27, 2024

🤔🤷🤦🙅🙎

Sep 27, 2024

Free WI Fi 😝 and drugs when needed..... Methadone is right across the street , so you know what time it is......

Sep 27, 2024

Manager was very nice and my service was excellent

Sep 27, 2024

They put two excellent tires on my car. Two stars for that. But...During the process they broke a sensor. Offered to fix on their dime, everything sounded good. But a week went by without a call and I started to text them (at the number they gave me) trying to get a status. No response. Called cust serv, who relayed a message to the manager Ronnie. Ronnie calls and leaves an irritated message on my vmail. That I came across to him like I thought they were "ducking" me. After a lot of back and forth and trips to two locations, problem still wasnt fixed. Left Pep Boys and went directly to Firestone, who fixed the problem in 45 minutes. Pep Boys, you guys know better than this.

Sep 27, 2024

Took my dart in for tires and battery replacement. When I picked up my car it only has 3 new tires and the battery wasn't mounted also the exhaust system from exhaust manifold back missing. Exhaust system stolen . When I asked about it the manager denied it

Aug 27, 2024

Assistant manager Jacob is very persistent in serving his customers with the upmost urgency to get his customers back on the road

Aug 27, 2024

Closest (only?) place in town with free compressed air available to the public. Thank you, sirs. However, I took my vehicle in today for an estimate for a repair on my windshield wiper and instead of an estimate, they did the repair and charged me $100 more than I had. I put it on a credit card but will not do business with them again!

Aug 27, 2024

Huge shout out to Jake (manager) and Chris (mechanic), who helped me with replacing all rotors and brake pads on my car despite very short notice (courtesy of the online scheduling system not working properly). They were both very kind and understanding of my situation (prior front brakes were not serviced correctly by previous mechanics) and Jake did everything he could to knock the price down for me to rectify the previous mechanic’s mistakes. A bit pricy of a fix all and all, but cheaper than I would’ve been quoted at many other auto shops, and considering it was technically an emergency service it was understandable

Aug 27, 2024

I love this place. Everyone is very friendly and professional.

Aug 27, 2024

Jake and his people were able to get me in and help me out (on very short notice) with some critical repairs that otherwise would have left me stranded. I appreciate them and will continue to go to them for business in the future.

Aug 27, 2024

This place is super helpful. I came in with a broken valve stem; even though they didn't have the right size for me in stock they helped me out and pointed me towards a few sources that could help

Jul 27, 2024

Great group. Showed up for a tire without an appointment and a UHaul I couldn’t lift off the hitch, and manager Jake got things moving quick with some speedy help from his teammate Angel. Very professional and prompt.

Jul 27, 2024

JAKE DID EVERYTHING QUICK! Great service. True Professional and Them some!

Jul 27, 2024

Jake was super fast with my inspection for Lyft. I was out in less than 15 minutes. NOTE: Lyft lists pepboys as $19 for inspections, but this is untrue the actual cost is around $50 which is competitive with other places. Just know that anywhere you go it’s Not going to be $19.

Jul 27, 2024

Ok so ended up here because they were close to my home. Good decision. Tires first, brakes, control arms, thermostat. On my subaru that was new to me. Jake n Ronnie get A+. Made it to Las Vegas NV. Jake n Ronnie...gonna call you guys to recommend someplace in Vegas!! Thanks guys!

Jul 27, 2024

Ronnie is very knowledgeable and provided great coustomer service.

Jul 27, 2024

Thank you Jake and Chris for great service genuine guys taking care of my vehicle and not in it for money.

Jul 27, 2024

Thanks Ronnie, Jake and Robert W for the excellent service and honesty. I highly recommend this shop for your car repairs.

Jul 27, 2024

We had an unplanned visit to this Pep Boys location on our way through Albuquerque, after getting some really bad vibration. We were close to closing time, but Reynald was able to check things out, and discovered that the tread on the back tire was starting to separate. We were on our way to having a blowout and all the fun that comes with it, but he was able to get us in, and get two new tires, and back on the road. They get 5 stars because I can't give them more. They're friendly, helpful, and do great work at a really good price. If I lived in the area, I wouldn't take my car to anybody else!

Jun 27, 2024

Hard working Manager and Crew! Rear brakes done within a couple hours! San Mateo and Central!

Jun 27, 2024

I went in to get my tire patched from running over an enormous screw...Chris started working on my tire right away and did a proper patch job..Jake is an awesome manager, he got me in right away...They are an awesome team that were really polite and did a good job.Thanks Chris and Jake!..5⭐️⭐️⭐️⭐️⭐️!

Jun 27, 2024

The assistant manager Jacob was awesome! We were traveling and got a flat.. he went out of his way to help! Chris the Tech was very kind and helpful

Jun 27, 2024

Very knowledgeable and friendly crew changed by serpentine belt quickly while I was traveling.

May 27, 2024

I have been to other Pep Boys locations and had ok service. The service I received at the 5600 Central Ave SE Albuquerque NM location was amazing. They went above and beyond what they needed to. They got me in and out in record time and went over what the issue with my car was. So happy to find a place where I can feel safe taking my car.

May 27, 2024

I like this location but they need to update the hours on Google. Had to take my business elsewhere

May 27, 2024

Was in and out quickly! Staff was very friendly and helpful.