Pep Boys

Feb 05, 2025

Couldn't find the new parts, so they put the old parts back on and said good luck, bring it back in tomorrow if it dosen't work

Feb 05, 2025

John and Brandon helped me a lot in my brief visit

Feb 02, 2025

Paul went over and beyond to help me he even took me to get me a room I was lost and he showed me the way . Thank you so much for stepping up when I didn't know what to do.... Thank you so much PAUL 💓 HE IS THE BOMB .

Jan 30, 2025

Free battery replacement became a $61.60 charge for "additional time" within a 39 minute visit that included a phantom vehicle inspection. And additional charges for a battery protection service, terminal protectors and a shop fee. Any not include that in the " battery installation PACKAGE"? A $242 battery became a $346 battery.

Jan 30, 2025

I left $60 in the center console and nobody touched. Also, my car is working fine.

Jan 30, 2025

Very helpful, kind, and honest people. John called with updates and made the whole process of getting a new tire and a flat repaired much easier.

Jan 23, 2025

Excellent service! I could go on a whole rant but it’ll be like writing a book, so to sum it up; I trust this crew with my car and always got the best service! Thank you to all!

Jan 23, 2025

Fast, friendly, efficient, thorough and great value.

Jan 23, 2025

Good price and great work! Thank you!

Jan 23, 2025

They were just about to lock up and close but luckily we got there just in time. They fixed our tire and were the nicest people about it. I would happily recommend this pep boys to anyone.

Jan 16, 2025

Very fast, friendly service.

Jan 06, 2025

Appointment for an inspection. Super clean, out the door in short order. Friendly staff . Great coffee ☕️

Jan 06, 2025

What i was quoted for work was almost 50 percent less at Pep Boys. Getting there they ran a rest and I didn't need what I came for. But they found a big leak with my coolant cap. I asked how long they said for hours. They called Lyft for me ( they paid for it). My car was done in four hours. They paid for the Lyft again. They even charged me less than the written quote. I found a new place to get my car fixed!!! Extremely happy!!! I will highly recommend them to everyone. A few years later: still my number one place to get work done in my car!! Few more years later....they didn't disappoint!! I'll be back...oh yeah Two weeks later: went to get visors put on and a tire...told I didn't need a new tire for a couple thousand miles. ..I really appreciate being told I don't need to spend the money!!! I have my main mechanics... Pep boys Again later 12/24... One of my worst days....drove my car that was fine in the am to Pep Boys because it a rocking and a banging, and check engine light steady till 30mph was flashing. I had gone to a shop to get an oil change. All the above took place less than a mile and a half away from the shop! Pep Boys were absolutely wonderful. ..they went out of there way to tell me what had probably happened, did a total diagnostic. Great comments on the read out and sent me a video of the cylinder not responding. Told me what to do next. These guys "Boys" are outstanding!!! I'm so grateful to them.

Jan 06, 2025

Excellent, speedy service! Greatly appreciated!

Jan 06, 2025

The technician was very helpful, called me to explain what was going on with my vehicle, gave me several options, and just overall made me feel at ease.

Dec 06, 2024

3 years ago I left a 5star review because they did an exceptional job and had fantastic customer service. However , I am sorry to say thats the past. I don't know if it's new management or what but two day ago i was absolutely astounded at how the place has gone down hill. I had my vehicle towed there to have it looked at because it just wouldn't start one afternoon. I gave them the keys and left anticipating a call from them reporting something. Anything. But the call never came . So after I got off work I went in and asked in the progress. I wasc told that they charged the battery and not much progress was made otherwise because the "diagnostic" tech was off until Monday. Jo big del I guess so I left and anticipated a call Monday. The next day was Saturday and at about 9am c they called and said that I wa going to have to come have it towed somewhere else because the tech at the time looked at it and dint eant ti touch it because of aftermarket wiring. Odd I thought because there were a couple sensors that had new pigtails installed and a sound system connected to battery but that's it. When I went to pick my keys up, they couldn't find them so after about 20 minutes I said I'd give them some time to search and come back giving them the benefit of the doubt. An hour and a half layer they called and said they found em . I went in to grab them and meet a tow truck to pick it up. He showed me the spot they found them which didn't make the situation much better or them less foolish and I bid farewell . After having it towed back to my house because the $375 in towing costs kinda hurt and I'd figure id recoup the losses by diagnosing it myself. Which I did. It was a vvt solenoid/camshaft position sensor that failed and needed replacing $70 for the two and about 25 minutes to install. What made me write this review is the fact that when I inspected my vehicle. The power for my stereo had been disconnected, the window left down and the intake from my air filter to the throttle body was dismantled and barely pieced together putting strain on more sensor wires and connections. The real defining act was that they had left the ignition in the ON position and so drained my battery undoing the little bit of work they had actually done as well as wiped the DTC codes that were needed for diagnosis and repair . If I hadn't checked them before taking it there I and any other mechanic would've been screwed trying to figure out where to start and what to repair. Just a lot show that left me disappointed and astounded by the lack of professionalism, aptitude and knowledge displayed by these mediochrel, reject mechanic apprentices, with no pride, customer service skills or short term memory left to not look like lazy, incompetent fools. For shame gentlemen. I wouldn't recommend taking your vehicle there for anything other than tires .... And have a spare key handy just in case.

Dec 06, 2024

Excellent service and friendly to work with

Dec 06, 2024

If I could give 0 stars I would. Took our car in on Wednesday to get worked on. They called before the end of the day saying they have the parts, but it wouldn’t be ready until Sunday. Called Sunday to check on the status and they said they were just starting it. Finally an hour before they close they decide to call us to say they won’t be fixing it now because they don’t want to break something and won’t be able to fix it if they do. Could have told us that Wednesday and not left us without the car for 5 days.

Dec 06, 2024

Only thing I want to say is that please don’t take your car to this location,

Dec 06, 2024

The human called Steven went the extra kilometers to check in our vehicle at closing time, worked through a tedious warranty situation, and did it with extraordinary professionalism. To the human called Oscar who did the work... many blessings.

Dec 06, 2024

They do great work. They fixed my front brakes and they literally work better then when I got this car from the dealer!

Nov 06, 2024

Absolute A+ service - I called on a Sunday morning and they could work me in. Paul was very helpful, professional and courteous. The work was done at the quoted price - actually less, as Pep has a veterans discount. The work was completed before expected. I will consider Pep in the future for vehicle work

Nov 06, 2024

I am a pep boys regular but typically go see Mona over at Montano and coors but have moved and although skeptical I was unbelievably and pleasantly surprised that Paul and his boys matched Mona and her boys energy on point. Paul was absolutely incredible and made what was a stressful and upsetting situation so much easier and far less painless by doing everything they could to get my car taken care of as quickly as possible for a price that was within my budget and I was blown away and will be confident in trusting Paul and his boys with my car for many more years to come. Thanks Paul I appreciate you and everyone that got the job done

Nov 06, 2024

I bought my tires with pep boys had them do an alignment, they did a great job.

Nov 06, 2024

I wanted to leave this Google review because I am very thankful for the time and effort that Paul took to ensure that all of my concerns were addressed and was able to help me save money by properly diagnosing my car!! This was my first time ever coming here and I definitely will be coming back for sure!!!! Thank you !!!

Nov 06, 2024

John makes the process honest, easy and quick. Oscar has always gotten my car out of the door faster than I expect.

Nov 06, 2024

Very fast good customer service experience. Thank you pep boys.

Oct 06, 2024

Appreciate the free brake inspection but they refused to honor or even acknowledge the existence of a brake service coupon on their website? Totally bizarre and argumentative reaction from whoever helped me when I tried to understand why the discrepancy. Happily taking my brake needs somewhere else that will honor coupons and transparency.

Oct 06, 2024

Easy peasy oil change. My oil and my oil filter. They do the labor. A lot of places won't do that, so thanks! And also a full inspection! Great price. Easy to schedule. I made the appointment yesterday and the appointment was today. They are knowledgeable and don't oversell you. Turns out I also needed an air filter and they took care of it. Go to any pep boys near you. This one was juan tabo. Thanks guys!

Oct 06, 2024

Excellent customer service, Paul made it very comfortable. Was expecting an hour to hour and a half wait time...these guys had it ready in about 45 minutes, cool, I'm from outta town. Highly recommended, Pep Boys on Juan Tabo !

Oct 06, 2024

Great service, professional techs and reasonable prices! Ask for John, Oscar or Paul if you have any vehicle issues. They are obviously subject matter experts when it comes to vehicles. I highly recommend this business!!

Oct 06, 2024

This pep boys was absolutely amazing they were very very nice and they were able to fix my problem and they helped me understand what was wrong, they also resolved a problem with the other location and helped me take it higher up so it doesn’t happen again! Really outstanding customer service and mechanical work, will be coming back to this location and recommending it as well!

Oct 06, 2024

my daughters car took the dive on us and we had it towed overnight to Pep Boys by the next morning and they were already working on it. My daughter had to be to work by noon and lo and behold. They were able to knock it out by 11:30 and my daughter got to her work on time. They were honest, precise, and easy to work with. I would recommend Paul and Oscar to anyone looking to get some car maintenance done soon.

Sep 06, 2024

Consistently outstanding service. I trust this team fully and will continue to count on them.

Sep 06, 2024

Wonderful customer service from Paul who immediately understood the problem & explained the solution in an understandable way, very patiently. Definitely coming back!