Pep Boys

Dec 03, 2024

Good and ontime service. Staff is good.

Dec 01, 2024

I had a great experience at Pep boys

Nov 30, 2024

Service is always fast and well done. They never recommend something I don't need, and they never talk down at me or patronize me for any questions I may have. Plus, it's very close to my house so it's easy to go in when I need to get something looked at.

Nov 09, 2024

Chris the store manager is AMAZING ! … I went to another location for a whole week and they kept telling me to come back the next day to change my slow leaking tire and I went to Chris’s location and he instantly helped me and fixed my car I would recommend his location to EVERYONE I know ! … 5 stars for me !

Nov 09, 2024

Very knowledgeable, professional and thorough. Also very fair and honest. Excellent experience as always! Highly recommend!

Nov 07, 2024

Have used this location for years. Always provide complimentary vehicle inspection report.

Nov 07, 2024

Outstanding service. Came in for tires and brakes, And the service was done quickly and efficiently. Chris was very knowledgeable and attentive. Would highly recommend this location.

Nov 07, 2024

The worst car repair experience I ever had. One 3-hour job took 5 1/2 days, numerous broken promises on ETAs, no call backs, one tech out of town, the other tech sick, and it takes an area manager from out of town to finally do the job (can't borrow a tech from another Pep Boys?). I requested they delete my account from their database, I won't be coming back.

Oct 06, 2024

I can’t say enough about how fair Donald at PepBoys Sandy Springs was! He fixed a quick issue and leveled with me on the brake work needed. Honestly was appreciated!

Oct 06, 2024

Thank you to Don and Chris and the rest of the crew at this pep boys they are very prompt professional and delivers excellent service with courtesy and respect. Transparent and communication top tier. Took amazing care of my vehicle and grateful for great customer service. Highly recommended for anyone who values their car being serviced with perfection

Oct 06, 2024

Antoine helped me put air in my tires at the end of his day while the other mechanic was super busy. Totally appreciate his good customer service!

Oct 06, 2024

Great & efficient service & friendly, helpful staff. Chris was thorough in explaining needed repairs. Thank you for a great experience.

Sep 06, 2024

I have been going to Pep Boys for tires and service for my vehicles for over 20 years. We discuss what is to be done, they give me an estimate of the charges. I take advantage of any price specials (coupons) that they might have. They do reliable work, and I am very satisfied with them. Thank you.

Sep 06, 2024

Pep boys on Roswell rd were exceptional. Not only was Donald at the front very nice and welcoming, but the tech was quick and willing to replace my brakes near closing time. Would recommend and go back!

Sep 06, 2024

Quick and easy shop

Sep 06, 2024

Rick is awesome. We were about to leave and he came out to see what we needed. Fixed the tire and readjusted the brake pads!!

Sep 06, 2024

The first time, they canceled my appointment at the last minute. They had my car all day at the shop the second time, but they didn’t change the oil.

Sep 06, 2024

Wasted my time

Aug 06, 2024

Customer service was to the point. Work feels immaculate and the car is driving wonderfully. Thanks.

Aug 06, 2024

Kind of misleading pricing compared to what was advertised online.

Aug 06, 2024

Quick, courteous and done right. Thank you Rick and team!

Aug 06, 2024

did a phenomenal job on my camaro love the work they did 100 percent will come back.

Aug 06, 2024

Great service, fair pricing, very helpful and explained the situation and options.

Aug 06, 2024

I had an excellent auto service experience with the Pep Boys center at 6521 Roswell Road. The staff went above and beyond to make sure my car was ready for a long road trip.

Aug 06, 2024

Rick is the best!!

Jul 06, 2024

Appt at 8 and got my car back by 9:15.

Jul 06, 2024

I went there to get a tire plug replaced with a patch as the tire plug had a small leak. I was told that they have a company policy that does not allow them to patch a tire that has already been plugged. What??? A plug is just a temporary fix until you can get to a tire service center to have it properly patched. They told me the only fix is to replace the tire. There is plenty of tread left. The hole is in the tread. If this is company policy, then the policy is to tell the customer false information and get them to sell you a brand new tire. I purchased these tires at Pep Boys with a road hazard warranty which now seems useless. I will never return. Also, I had an appointment at 12pm and told them on the phone when making the appointment that I will be waiting for the vehicle. They told me when I got there that there were 4 other cars ahead and they take them as they come. There were no customers in the waiting area.

Jul 06, 2024

Never again!! I came in for just one new tire, the only store that had it in stock. I had to wait 5 hours for just one tire to be changed. This location was not busy, no more than 2 other customers present. I think I am done all together with Pep Boys in the future. The service wait time continues to get worse and worse at almost every location I’ve been serviced. One tire to be changed taking 5 hours to be completed is absolutely ridiculous!! No more Pep Boys for me moving forward!

Jul 06, 2024

Rick and Brandon are awesome! I received exceptional service. I highly recommend this Pep Boys location! Thank you!

Jul 06, 2024

This is the best place to take care of your car, unbeatable pricing and always taking care of your vehicle.

Jul 06, 2024

Took my car to two tire places and a different Pep Boys to get help with removing rounded lug nuts. The guys at this Pep Boys (Roswell Rd) got them off and were so kind and helpful (and the only ones to actually try!). Went ahead and purchased tires and an alignment because of the great customer service. Would recommend and return for future issues. Thanks!