Pep Boys

Feb 05, 2025

Good experience. Fast considering a few things. No complaints.

Feb 04, 2025

Very professional respectful communicate details clearly

Jan 31, 2025

Great service very professional staff very patient they care about your car conditions

Jan 23, 2025

My overall experience was very good.

Jan 23, 2025

Very polite and all questions were answered with great enthusiasm , professionalism all around . Even when I had to call back and ask a question it was the same .

Jan 16, 2025

Very professional. Great price. Quick

Jan 09, 2025

Great! They help me fixing a tire

Jan 09, 2025

Personable. Answered questions. Very professional.

Jan 06, 2025

I was asked to come in earlier than my appointment time, they got started shortly after my arrival & everything went well. TJ & Anton (I think that was his name) were friendly & helpful.

Jan 06, 2025

I'm very pleased with the work done by Pep Boys. Thank you !

Jan 06, 2025

I was treated with respect, they were friendly

Jan 06, 2025

T.j was friendly and knowledgeable. He gave me great information and wasn't pushy to upset. I'll definitely be back!

Dec 06, 2024

Fixed my check engine problem in 30 minutes.

Dec 06, 2024

Great customer service! Anthony's knowledgable and a good communicator :)

Dec 06, 2024

I am currently at Pepboys came for an oil change and the technician did something to my battery because now my car don’t start. I was asked if I had any issues with the battery and I said no. It was perfectly fine while I was driving it to Pepe boys, fine when it was pulled into the shop and after Antonio did my oil change the battery died. The manager TJ is here and all he is doing is saying to jump start my car which will not solve my problem. He is being very nonchalant about it as if that’s all he can do. I had to get my car towed all the way out Nissan just for me to realize that the technician had my car on while doing my oil change which drained my battery. I am 100% sure of this because like i mentioned to the associates at Pep Boys when my car is on it automatically connects to my phone which it did for a while. This is my first and last time coming to pep boys. I am owe a refund for the oil change, tow expense, school pick up expenses for my son and Lyft expenses for my inconvenience and for Pep boys team members lack of accountability, money wasted, time wasted, and lack of integrity! I was treated horribly.

Dec 06, 2024

The guys in the workshop are professional in what they are doing, I recommend them.

Nov 06, 2024

Always have what I need.

Nov 06, 2024

CJ and the techs were amazing!!! Quick fast and detailed work!!!

Nov 06, 2024

Thanks to Dillon for picking up our needed tire on his way to work that day. Great service!

Oct 06, 2024

I needed a flat tire fixed on a Sunday afternoon and Pep Boys on Harford Rd. was able to handle it smoothly and quickly. Greatly appreciated!

Oct 06, 2024

It was great. No problems.

Oct 06, 2024

Knowledgeable, trustworthy and excellent customer service.

Oct 06, 2024

My car battery died and I received a tow to this location. Unfortunately in the time it took me to get here, they had closed. The customer service rep Anton called me "self centered" for asking if there's anything that could be done when I walked in and to "see it from his perspective". I'm sorry my car couldn't break down at a more convenient time for you.

Oct 06, 2024

The customer service is amazing. Anthony was so accommodating and helpful. I was in a middle of a road trip and needed to replace a flat tire. Anthony was able to get me in and out quickly with no issues.

Oct 06, 2024

These guys are good! I came here for a second opinion on oil change issue and they immediately found the issue. This Pepboys location was able to do what another shop couldn’t do in about 5 mins! They are transparent and even brought me to the garage to show me the issue. Highly recommend! Shoutout to the mechanics and service staff!

Oct 06, 2024

When I got my flat tire on Friday they had me in for an appointment next day, the tech was great no issues

Sep 06, 2024

I had gotten an oil change and an engine diagnostic and they had me in and out in no time their customer service is a 10/10!

Sep 06, 2024

Love to take my truck to this location. Great job done everytime. Kudos to Antwon. Great customer service!

Sep 06, 2024

Service was so so, was told they don’t do state inspections but called and was told they do. Asked to repair a tire and as I post this the tire still needs to be repaired correctly. Had a 10am appointment and was told it was going to be awhile because I was 10 mins late. For a tire repair and alignment the car was finished at 1:40pm.

Sep 06, 2024

Tech (white dude) told me my engine was bad due to lack of oil. Just had the oil pan replaced and checked the oil when i picked it up. Had it towed to Acura and it was my muffler loose causing the noise. charged me 50 bucks to tell me a lie. Still driving my car rn.

Sep 06, 2024

The Management rude , didn’t listen , blamed the customer, called me a liar. They worked on my radiator, didn’t put antifreeze in my car , I drove it then , car overheated. I checked the radiator there was no antifreeze in the radiator. Motor damage, they said I have to take the car to the dealer to fix it. The store on Hartford rd and Cold Spring