Pep Boys

Dec 06, 2024

I really don’t know where to start with this review, but my experience was absolutely amazing. Working with the manager. He was very knowledgeable. And very helpful Anything I brought up about my vehicle he had an answer for me I purchased Four tires for my vehicle at an amazing price during the Black Friday sale buy to get to. He was very knowledgeable and quick with his response to the point where I felt really comfortable with him so I purchase more tires for my wife vehicle the same deal by to get to. him and his team was just absolutely amazing. I’ve been riding past this Pep Boys for years. and have never gotten service from this location, but him and his team was absolutely amazing. I would definitely do business with him again.

Dec 04, 2024

Jessica is amazing, she is very helpful and went out of her way to make sure everything was ok so thank you

Dec 02, 2024

Staff was incredibly courteous and pleasant. Work was done quickly and well, with a conscious effort to make sure I was getting appropriate discounts.

Nov 30, 2024

Kris and the crew at Pepboys, Catonsville are always so helpful! They take great care of the cars and their customers. We cannot give them a higher recommendation.

Nov 22, 2024

I booked my appointment online, which was super easy to do. My wife is the one who drove the car to the appointment and she showed up early. They were able to fit her in immediately, making it so much easier to get the work done. They were all VERY polite and even waited for her to finish a phone call before speaking to her about another recommended service. Our end price was lower than the original quote so we added the additional service on anyway!

Nov 22, 2024

Jessica got mad with the customer and she was very rude. I usually go to Pep Boys in Laurel and they are always friendly. Today I went to Castonville location, and Jessica doesn’t want to listen the customers.

Nov 15, 2024

I have been going to this pep boys on and off for years. I came in for an appointment today / was going to wait. I was told that they are only taking drop off and they didn't know when they would have my car ready for an oil change. I had a 9 am appointment and they said they might can have my car ready by 2. Or i could leave and call back to see if they could squeeze me in.The man spoke with said he called and left a voicemail stating that they were overbooked ,which wasn't true. I even spoke to someone at this location yesterday night to confirm my appt today at 9am and that I would be waiting. The two stars is not for the work on my car. I have never had bad service but the communication could have been better. Just for a waste of time.

Nov 15, 2024

Spent 1,700.00 dollars only to make my car issue worse than what it was before. Never will they ever work on my vehicle again!!!!

Nov 08, 2024

Scheduled an appointment for an alignment, was an hour late and they already had cars so I was willing to wait for a bit. Then when Kris asked why I needed an alignment, I misspoke and said my wheels were shaking at high speed but actually not, just my wheels not aligning. He then said I need to leave the car for the day and wanted to charge extra for a suspension check even though I only selected tire rotation and alignment on the website, I did not want to leave my car for the day and have them look at it and then make some stuff up saying something’s wrong with my car and they need to do a bunch of things to it like they did two other times. I had a honest local auto shop looked my car two days prior and they said there was nothing wrong with it besides it needing an alignment, and did not charge me. They don’t have equipment to do alignments otherwise I would’ve gone to them. I understand I was late so I was willing to wait for an alignment & tire rotation ONLY but to say I need additional service and have to leave my car for the whole day as if people don’t have things to do is extremely frustrating, then REFUSES to do said service even without charging for additional things I did not ask for and without even actually looking at the car first. Didn’t even bother arguing with him because from prior interactions, dude tries to be overassertive to people and making them feel like they’re stupid as if they aren’t being scammed with these overpriced services & talked down into getting unnecessary things done. I’m not questioning his expertise, but the way he interacts with people, it feels like he thinks that they are stupid and don’t know how these big auto shops are always trying to make a buck when I already had another mechanic checked beforehand. It’s extremely annoying and frustrating trying to request a service and to be refused and saying I can reschedule, now I have to look for another place. I get customers can be frustrating and bothersome and argumentative, but I hope he can learn not to talk to everyone that way and try to do what people are asking instead of talking down to them saying they need to pay for additional services.

Nov 06, 2024

3 stars because Installation for 4 tires took 3 hours despite having an appointment (and I was waiting--not a drop off). But the woman at the service desk was very kind and knew what she was doing--checking in and out was a breeze. Got a call to confirm the appointment the day before and to let me know the tires I ordered online did arrive. Would rate 5 stars if that hadn't taken so long.

Nov 06, 2024

Catonsville Pep Boys assisted me as an out of town visitor with an honest evaluation of my tires and fast fairly priced replacements to get me on the road. I highly recommend their shop.

Nov 06, 2024

Excellent customer service

Nov 06, 2024

Geoff and Jessica helped me answer all my questions regarding the alignment. Geoff was kind and reminded me that I could bring my car in for alignment updates. Thank you.

Nov 06, 2024

Geoff is always very friendly

Nov 06, 2024

I had one of my sensors that work with the TPMS system for my vehicle if I would have went to the dealer it would have cost me over $300 to repair it so I called around and I found a few other places but the cheapest place was Pep Boys the part at the dealer was $95 the part at Pep Boys was $59 with labor the total price at Pep Boys was $ 119 and some change and that included a discount for being a first responder the repairs to my vehicle was completed in a timely fashion the service manager was polite spoke clearly when explaining the cost for the service and the details of the service it's been a while since I went to Pep Boys for tires or service but I am rethinking going back to them and the future

Nov 06, 2024

I've been a Pep Boys customer for over 30 years. They will never have a customer leave unhappy with their work. Thank you, Chris and Jeff on Route 40. Mike Taylor

Nov 06, 2024

I've been to a lot of PEP Boys locations in the DMV area & honestly most of them aren't that good. I have one closer to my house than the location on Rte. 40 in Catonsville, MD but I rather drive further for great service. Kris & Geoffrey are great. I first went to this location they run in Dec 23' & have & will continue to go there as long as they are working there & running things.

Nov 06, 2024

Jessica and Geoffrey are so very helpful and nice! Not pushy very upfront with pricing and they don’t do anything until you agree and know exactly what you’re going to pay for. They also told me where to get coupons off their website. So I paid a bit less than what they quote me! Will be coming back if I need anything else! I also dropped off my car and picked it up the same day :)

Nov 06, 2024

The manager named Geoffrey was super busy but found time to replace my headlights for me and more than anything his concern and customer service was super.

Nov 06, 2024

Went in today to get 2 tires done, after telling me they could do it, I waited a hour to find out they didn’t have my tires in stock. so leaving a 1 star review for lack of awareness in a timely manner. (Workers were nice)

Nov 06, 2024

Willaim is a great man on give him a raise

Nov 06, 2024

Wow! Talk about caring for customers. This Pep Boy location really goes above and beyond. To say I'm impressed is an understatement. They explain things in detail and even stayed past closing to ensure our needs were met. Sheduleing was a breeze and Geoffrey Miller had a great personality. Just Wow!!! definitely recommend this location! 6 stars if I could have

Nov 06, 2024

I arrived at the service desk as scheduled and was given a time to wait for completion. I purchased 4 new tires to be installed and balanced. The technician gave me options as to replace the sensors while I have the tires taken out. I declined since it will add another $250 to my already $700 purchased. He finished the job right on time and I was out the door like I was promised. The thing that need to improve is the waiting area.

Oct 06, 2024

A very safe and clean environment reps were very knowledgeable in the service of my vehicle getting me in and out in a timely manner which I really appreciate very respectable courtesy and had the answer to all of my questions and concerns.

Oct 06, 2024

Did an excellent job. Got my car worked on 6/24 but I tend to wait a bit with car repairs before reviewing. Had my ticket worked up by Jessica. They managed to squeeze me in and helped me diagnose the issue. Didn't get the final repair I needed there because of pricing BUT that's a me issue, their pricing was more than fair for market. Waiting room was spacious, clean and air conditioned which is great for disabled persons like me.

Oct 06, 2024

Great service, great price, and quick turn around.

Oct 06, 2024

Found a nail in my tire on a Sunday when my usual shop was closed. First, I was told there was a special on oil changes. I declined. Desk associate went out to get car mileage and told me my oil life was 50%. He pushed an oil change a couple more times. I told him I knew and declined again. He seemed a little annoyed. I waited about 45 minutes and was told there were multiple nails on the edge and tire could not be fixed. I was also told there was cupping on a different tire and uneven wear requiring suspension work. I was given quotes for 4 new tires. I declined and left. Took my car down the road to a trusted mechanic I have used before. No cupping, no irregular wear, and they found 2 nails right next to each other in the middle of the tire, not the edge. They patched with no problem.

Oct 06, 2024

The folks at Pepboys were so helpful. They did a great job with my Tesla, it drives so much better now. Will return in the future!

Sep 06, 2024

Do not take your car here if you value your time, energy, and money. Not only will they charge you out the yin yang they will also charge you for not fixing the problem you tell them. And then when you come back to tell them it got worse make you wait two days and want to charge even more!

Sep 06, 2024

Excellent service

Sep 06, 2024

Geoffrey and his team were great

Sep 06, 2024

Great service and fast

Sep 06, 2024

We were very happy with the service here! We popped a tire on Labor Day weekend and needed a new tire and they not only had what we needed in stock but were able to get us in and out in a matter of 45 minutes. I highly recommend.

Sep 06, 2024

Went to this location twice. Once for new tires and another when one of the tires was pictured by a nail. Both times they got me in an out quicker than promised with friendly thorough service.

Sep 06, 2024

please dont go there first they give me a wrong tires and when i want to exchange they said its non refundable and very rude. if you want to save money please don’t go there thanks