Pep Boys

Nov 22, 2024

Corey was very helpful, great customer service . Awesome with working out a perfect time slot for service. I will always come to Corey at Pep Boys for any future service. Thank You Corey

Nov 22, 2024

The gentleman was very polite Knowledgeable Patient The ambience was breathtaking Coffee was good I love the app where it updates you step by step

Nov 15, 2024

I came in hoping just to plug a tire that got screwed - left with 2 new tires and a battery after ALL of my questions were answered, and confidence that I'd be safer driving going forward. My thanks to Miguel, Sam and Thor for being professional, honest and informative! I will be a repeat customer.

Nov 15, 2024

WENT TO HAVE MY BRAKES CHECKED. AFTER 70,000 MILES THEY NEEDED CHECK. THIS WAS MY 2nd OPINION THE DEALERSHIP SAID I WAS DO FOR NEW BRAKES. BUT PEPBOYS SAID I HAD ANOTHER 6,000 TO 7,000 MILES LEFT ON THEM. THANKS FOR NOT SAYING THEY NEEDED REPLACED WHEN IN FACT THEY DIDN'T.

Nov 06, 2024

Aiden V in particular did an excellent job navigating us through the situation, and provided phenomenal service for us as I picked up my car. Matthew C.

Nov 06, 2024

Charged me twice the amount as the Pep Boys in Glen Burnie and didn’t give me the price till after the work was done. Definitely polite and worked quickly but that price wasn’t right.

Nov 06, 2024

Deena and Joe are the best. Excellent customer service and very friendly 😊

Nov 06, 2024

Had a 4 inch screw in my tire & Alden V had it taken care of within 4 hours! Fastest & best customer service!

Nov 06, 2024

Horrible service, lost me as a customer. Gave my keys to another customer had to wait to get them back. Don't ever use the Marlton store on rt 70! Refuse to give me lifetime balancing on my installed tires even though I paid $100 dollars for balancing! Always had it before.

Nov 06, 2024

I went to the Marlton Pep Boys at 8pm tonight. My tire was losing air and I have an important doctor appointment in Philadelphia tomorrow at 730am. Alden the Assistant Manager and Colton the mechanic stayed 30 minutes late to fix my tire. Thank you so much for caring. Great employees! I will be back.

Nov 06, 2024

Jo is great to work with. Awesome customer service from her. Sad to see jo go. I go with her and will have to find another place to have my work done. You need to find a way to keep her happy and get her to stay or you will lose alot of business. You should have found a way to keep her on board....shame on pep boys after all these years of service..

Nov 06, 2024

Service was amazing, Jo was awesome, great customer service, oil change was done in a timely manner, would highly recommend this Pep Boys in Dundalk

Nov 06, 2024

Thank you Alden for your help!

Nov 06, 2024

The service there has gotten way better than it use to be. Joe really helps out alot.

Nov 06, 2024

They were very help and friendly

Nov 06, 2024

Took vehicle in at 1230pm had 4 new tires balanced and installed, wheel Alignment, replaced brakes on all 4 wheels and air filter replacement done for a fair price and got the vehicle back at 245pm and it’s running great!!! THANKS GUYS AT PEP BOYS, “GREAT JOB”!!!

Nov 06, 2024

deena was a great associate they help me out a lot through my experience and she’s a great worker

Nov 06, 2024

service was not done as asked. was told they could not do rack and pinion due to bolt being "rusted." when I retrieved the vehicle I took both bolts of with a small hand wrench no heat. before doing flush on liquids I asked the service tech to check into throttle issue before starting any services they did not. then when I went to pick up my truck, tech had no idea about my truck could give me no answers or insight on anything serviced. if you would like a McDonalds employee to work on your vehicle I highly recommend this store, if you want an actual mechanic that knows vehicles and how to work on them go somewhere else. Most recently I have been back since unfortunately for me I was charged 1200 for a tune up that was not done. Truck was still misfiring so I pulled out the plugs to check them and they were the same ones that have been in for years rusted and dirty. Oil was not changed same oil filter that's as far as I could be sure of they did refund for the plugs and oil.... The guy who had "done the work" quit two days later. But would not recommend this place to touch anyone's vehicle untrustworthy and just not a real shop.

Nov 06, 2024

Manager Joann is the best. Always on top of her game to help customers. I had an issue and she corrected immediately and and made things better with the situation. Thank you Jo

Oct 06, 2024

Always excellent service!

Oct 06, 2024

I love the thorough work that you do. The customer service is excellent . Please keep up the great work.

Oct 06, 2024

I needed a couple tires plugged. Made appointment, and was in and out in less than 1 hour. There was great communication (updates) during the hour.

Oct 06, 2024

Jo was fantastic! Best service i’ve received at any Pep Boys. Amazing service overall!

Oct 06, 2024

Jo, Eric, and Gary were great. Excellent customer service!!

Oct 06, 2024

State inspection is available at this location via system, however they will tell you NO when you go in. A waste of time. Very disappointed

Sep 06, 2024

Best place to bring your car if you have a slow leak that potentially needs a patch. Assessments are honest and they don't have an incentive to upsell. Don't make an appointment online. Call in to make an appointment otherwise they may not honor it. Also probably best to avoid high volume times such as the weekend. Otherwise prices are reasonable and service is relatively quick if you have an appointment.

Sep 06, 2024

Jo is absolutely amazing! She is the only reason we come to this location. She is a rockstar! We will miss her so much!

Sep 06, 2024

Shawn(or Sean,not sure how he spells it) waited on me for an oil change. I dropped my car off on a busy Sunday morning and was finished at 1:30. Even though he had such a stressful day, he has a very kind demeanor. They even reset my oil change light, which has never happened to me before!! Thank you, I will be returning for my next oil change!!

Sep 06, 2024

Very pleasant and professional experience. Jo is the best. Excellent customer service.

Sep 06, 2024

From ease of scheduling to ease of drop off, ease of paying to ease of pick up, the Merritt Blvd. Pep Boys team is always up to the challenge. Ms. Jo, the service writer always makes sure to take good care of me and my vehicles!

Aug 06, 2024

Booked an online appt on their corporate website for 1pm today. But when I got there, I got told they were booked solid all the way through next week. Apparently the corporate website "doesn't have the full schedule". Unbelievable!

Aug 06, 2024

Great service. Easy drop off process. Friendly respectful! I will return for future services.

Aug 06, 2024

I thought 2 hours was too long to wait for an oil change.

Aug 06, 2024

Purchased tires which were good , purchased the road hazard but tire had a nail in it and the deemed it not repairable and they charged me $239.00 for another tire after I paid for road hazard. Was never told about after so long it may be pro rated etc. they do not take care of their customers and will get money from you in a different way if they have to replace something under a warranty. Do not buy tires or get any service done at PepBoys Dundalk, Md Evan the store manager is a unprofessional person and should not be in a manager capacity. Mrs Jo was great and very helpful and went out of her way to help me, but she only could do what Evan would allow. That’s why he handles it so he could scam money out of the customer.