Pep Boys

Nov 30, 2024

Cory was very helpful and courteous. Great service. 👍🏾

Nov 23, 2024

Quality service at reasonable speeds and price.

Nov 07, 2024

Got a tire repaired here - Andrew & Keisha were super quick, helpful, reasonably priced and transparent - getting all my work done here from now on.

Nov 07, 2024

Helped with whatever I needed. Was Honest about what I did not need. Got me in and out Fast. Really good Service.

Nov 07, 2024

Service for annual maintenance…. Drop off at shop ….excellent service I’ve used this shop over ten years

Nov 07, 2024

Service was fast! Corey was awesome to chat with.

Nov 07, 2024

Service was slow. It took an hour and a half for an oil change. That was with an appointment. The bathrooms were absolutely... filthy. Will not be back. We went to the parkville location. We cannot make a comment on any other location.

Nov 07, 2024

The space was very comfortable although Pep Boys is in the process of renovation. Excellent service, courteous staff and effective time management. Service was Excellent from Corey !!

Oct 06, 2024

Corey helped me and kept the wait pleasant. had a couple laughs and learned a little about my car. THANKS AGAIN.

Oct 06, 2024

Corey was GREAT! Got us in and out quickly and kept us updated throughout the whole process!

Oct 06, 2024

Disgusted with their lack of customer service. My wife has a serious knee injury and had to load a car onto a dolly by herself. You are terrible and just disgusted me by your lack of service. Never ever will use Pep Boys again

Oct 06, 2024

Super fast service.

Oct 06, 2024

Corey was friendly and helpful.

Oct 06, 2024

Very Unprofessional & I do not recommend this location "whatsoever". Staff is not pleasant at all! Onsite for a tire to be plugged & told it would be an hour & a half, for a 20 minute service. I scheduled the appointment online ahead of time, to avoid unnecessary wait time. Never again will I waste my time & gas, when I have had better service elsewhere. To top it off, the waiting room is Absolutely Disgusting & it appears it hasn't been cleaned EVER! UGH

Oct 06, 2024

Very professional I was in and out!

Sep 06, 2024

I took my car there to get a single tire replaced and when I got it back I noticed they had put a sticky weight on the outside of my alloy rim. I thought this was kind of odd being all the other wheels have the internal sticky weights that go on the "Inside" of the rim but I moved past it. Noticed it was missing the valve stem cap that I came in with (also weird) so I got a new cap and got that sorted and went home feeling not great about it. Fast forward to a few days later I went to check what psi they put in the tire and I noticed that they did not replace the valve stem when the service specifically stated they did. The reason I knew was the original stem had a crack in it and it was still on there , not replaced. So I call the store to talk to the manager, he says "bring it back and well fix it" I make an appointment to go back to get the valve stem replaced and think "oh hopefully this will be quick because they already messed up once so maybe they will make sure to get me out quick" boy did I think wrong. I was there for over 2 hours and when the car came back I was like "cool" and went to go inspect the valve stem to see what they had done, and a second time I noticed the valve stem cap I came in with was now missing so im getting mad because this happened 2 days ago when i came to get the tire replaced the first time. And then I see it, I see to my horror the service tech I guess ran the sticky weight thru the balance machine or tire rack or who knows what but the rim now has a HUGE scrape exactly where the sticky weight is. And to top it off no one alerted me about it . They just I guess expected me not to notice . And I loose it, I was so mad, I went to get a basic tire change at a professional establishment and I leave with a heavily damaged rim. It's not a little scratch you can buff out either it's like a 3/16" x 1/4" x 12" gouge. I'll upload the pictures , it's horrible. I had to drive home wondering if the wheels were torqued on correctly. the car now had a vibration to boot (did they balance it incorrectly ?)I actually went straight home a took the wheel off and retorqued it to be sure . I took it to another shop to have the wheel rebalanced and the car is super smooth now. Wow pep boys 😲 And honestly I feel bad for writing a review because I talked to the manager and he said to take it to a wheel repair place and get a quote and bring it back to pep boys and maybe they will pay for it. And I'm going to do that it's hard because I work 6 days a week and can't bring my car to get estimates easily. It's almost a month since the incident and I haven't had a chance to get a quote from a 3rd party rim repair place. But I just want it to be known . I went to a professional place expecting to get a simple service done correctly and come out with a damaged vehicle . I've honestly lost all confidence in Pep boys to safely and correctly do their job. And I will say the assistant manager I talked to was very nice. And the counter guy who sits at the service desk in evenings is also very cool/courteous. But there is something up with the service techs that work after 5pm. There is a complete lack of professionalism and skill. I almost feel like because my vehicle was older they basically said "f'ing POS" it def felt like it by the way they totally just ignored the damages they inflicted. I worked in automotive for many years and never have I witnessed such a horrifying experience.

Sep 06, 2024

Pep Boys saved my car..Did a fabulous job with my service. The wait wasn't long .Will definitely be a frequent customer.

Sep 06, 2024

Corey is Awesome!

Sep 06, 2024

Corey was super helpful! He articulated in detail all of my options and provided extra time for me to ask questions. I highly recommend pep boys in Towson!

Sep 06, 2024

Cory was great and kept me updated through out everything! thank you!

Sep 06, 2024

I was driving through Baltimore from out of town and needed an oil change, so I called Pep Boys. They got me in and out in less than two hours, which was impressive. The customer service was excellent, and the mechanic at the counter was incredibly helpful, ensuring I had everything I needed. The whole process was smooth and efficient, and I appreciated the professionalism of the staff. I highly recommend Pep Boys for their quick service and outstanding customer care.

Sep 06, 2024

Purchased a champion 36 month battery at pep boys, now 33 months later it is bad. Called pep boys in parkville Maryland spoke to someone on phone who said they needed to check with manager he called back left MSG saying yes they would replace under warranty, (I have recording I can post). I went to store yesterday to exchange battery and was told not in stock but would have one for me in the morning. Today called the parkville store to make sure the battery was there, was told by the same store manager that said he would get the battery " will not exchange battery they dont honor warranty any longer.so I wasted 2 days and drove total or 32 miles for nothing even after I was told by two people they would exchange battery.my opinion is that pep boys is all to happy to take your money yet wont bother to warranty anything they sell you. We do have the recordings of they promisses of replacing battery to be posted . Buyer beware of pep boys business practices.

Sep 06, 2024

Right on time. As usual, John and Andrew are a delight to deal with

Sep 06, 2024

The service at the Joppa rd store was very good the Service provider was helpful courtesy pleasant and did his to satisfy the customers Corey

Aug 06, 2024

Andrew assisted me, GREAT experience all the way around especially the communication. I was informed of every step and cost. My air conditioning wasn't broke However it was a bit slow in cooling off the car, not anymore! I will be back for other car work!!

Aug 06, 2024

Great service good tire repair very pleasant glad I used this shop

Aug 06, 2024

I want to give a huge shout-out to Corey Green at Pep Boys in Towson, Maryland, for delivering outstanding customer service. Dealing with car troubles far from home can be incredibly stressful, but Corey and his team truly made a difference by going above and beyond to help. Our battery died unexpectedly, leaving us stranded in the middle of the road 200 miles from home late in the afternoon. We frantically called several towing companies, but their arrival times were outside typical repair shop hours. In a moment of desperation, we called Pep Boys to check if they had our car's battery in stock and if they could accommodate us on short notice, considering the tow truck's estimated arrival would be close to closing time. Corey not only confirmed they had the battery we needed but also assured us they could install it the same day if we could make it to the shop by 30 minutes after closing time. Thankfully, the towing company managed to reach us just 15 minutes before Pep Boys was set to close. Despite our late arrival 30 minutes later, Corey was still inside, as promised, and immediately began working on our service request. Corey's professionalism and dedication to customer service turned what could have been a nightmare situation into a manageable one. Pep Boys in Towson is lucky to have such a committed employee. Highly recommended for anyone needing reliable automotive service in the area!

Aug 06, 2024

I would like to thank Corey from this Pepboys location. He was very professional, had great customer service, and was able to take care of my car issue very quickly. I dropped my car off one night & by the next day it was finished. I greatly appreciate the service I received. I would HIGHLY recommend going here and working with Corey. I definitely will come back for any future needs for my car. Thank you Pep boys and thank you Corey!!!

Aug 06, 2024

Pretty easy process. Ordered tires online, was contacted a day later when they arrived and scheduled mounting and front end alignment. Second time getting tires here! Recommended.

Aug 06, 2024

This Pep Boys (Joppa Road, MD) has been absolute treasure for services needed quickly and on the spot. John is a great associate and knowledgeable, to make even the most non savy care person comfortable about their purchases. Been a customer here for the past 1-2 years and will continue years to come.

Aug 06, 2024

Very knowledgeable of their job and provided outstanding customer service.

Aug 06, 2024

Whoever Troy is obviously in charge of things he did such a fantastic job of keeping me in the loop of everything based on what's to be expected from start to finish. My vehicle is functioning so much better now and I am truly more than satisfied with his manner of professionalism. The man is definitely on point when it comes to customer satisfaction

Jul 06, 2024

Great service here. Had new rotors and brakes in just a few hours. Great price too.

Jul 06, 2024

Great service and a great price.

Jul 06, 2024

The one and only Corey is back at Pepboys Joppa. He is the best, he is awesome and I am glad he is back. Rock on Corey!!!