Pep Boys

Nov 21, 2024

D'Angelo did a thorough and great job!!!!Jennifer was great store was about to close I had a flat tire and they took care of everything very kind professional and friendly. Would highly recommend

Nov 05, 2024

Another great Pep Boys Montclair Road appointment. Excellent customer service and auto work. This is now my goto place for all of our automobile service. Jen, Tommy and all the folks there are the best!

Nov 05, 2024

Brian and the team at the Pep Boys in Irondale did fantastic service for us. They were fast, professional, and explained everything to us. Would definitely trust them again to work on our vehicle, anytime.

Nov 05, 2024

Definitely 5 Star service! Pulled into Pep Boys with a nail in our tire at 6:30 pm this evening. Jen behind the counter and Tommy in the service bay stayed late to fix the tire. A+ for customer service and A+ for professionalism. I will take my other car to them next week for its regular service.

Nov 05, 2024

I dropped my car off and even left it with them a full day because I needed my tires rotated and my regular mechanic doesn’t do tire rotations, but I also have breaks squeaking and was pretty sure I needed new brake pads. I was handed an “inspection report” that gave no details about the brake inspection beyond “needs attention.” When I called to try to get information about what specifically needs to be addressed and how, I had someone tell me to read the report they sent me. When I said the report didn’t specify what repair needs to be made he said he’d have to pull the paper report from their drawer to look. Long story short he wouldn’t do it and proceeded to tell me I must need new brakes (I do not, just brake pads) and gave me absolutely no useful information at all. Tire engineers is cheaper and has better service in my experience, or just stick with your local mechanic. I’m having to take mine back to my local mechanic to get them to work on it.

Nov 05, 2024

overtorqued lug nuts !! I asked them more than 3 Times to torque lug nuts to specific ft/lbs specified by toyota .97 ft/ lbs . I was assured they would be hand torqued . They printed on the work order that they were torqued to 115 ft/lbs RUINING THE ALUMINUM RIMS . Thank you Jennifer at Irondale pepboys for ruining my aluminum stock 20 inch rims on my 2012 SEQUOIA. Next time i purchase new tires i will remove all wheels and have new tires ONLY mounted and balanced . Then Remount wheels my self or watch a mechanic hand torque them .

Oct 05, 2024

Bryan and Jen are knowledgeable and caring managers who have taken care of me on severval occasions now. They share with me the best options for my vehicle and point me to discounts when they are available. They both are quite profession and helpful. Promote them and give then both a raise!

Oct 05, 2024

It was very pleasant. The people that spoke what was nice and encouraging and they did an excellent job and they kept me informed for everything they had to do and they got my permission before they did anything. I really appreciated that. So I would recommend pep boy anytime you need some service for your tires or car. Thank you

Oct 05, 2024

I’d give a Zero. I had long day after being stranded in a parking lot for most of the day. Towed to the nearest facility with a tire. Which took most of the day. This was the shop I was referred to. Stay AWAY. I can only recap my experience. I gave them my car. I locked the door. They were only supposed to put new tires on. They were closing. So I had to leave it over night. I picked it up the next day. Thought all was in order. I did notice they left my car unlocked when I approached. Just thought they rushed with the clean up. Things were spilled on the pavement from the inside. Which come to find out I had items stolen from it. After speaking with the manager, I find out leave your car unlocked over night without adequate cameras. They don’t care much for details for protecting your property, doubt their work is much different.

Oct 05, 2024

Pep Boys is the best! Saved me over $1,000 compared to a different shop. Go see my man Brian, he’ll get you squared away!

Sep 05, 2024

Customer service was great at this location. Car was ready within a few hrs

Sep 05, 2024

I dropped off my vehicle at 12:30 for a 2pm appointment. Later that day, I noticed my vehicle wasn't listed as "done" at 5. Eventually, I came back at 6:25pm, thinking I was surely just a glitch with the website and push notifications. When I arrived, I noticed my vehicle had been moved, so I figured I was correct. Nope! The person working there said the work wasn't completed, and couldn't really offer an answer as to when it would be done, stating, "we're working on it.". I asked what work had been completed and payed only for the work that was done and left. Never using them again.

Sep 05, 2024

I have been mostly very pleased with Pep Boys in the Eastwood area of Birmingham. They have put on several sets of Tires Rack purchased tires on three of my family's automobiles and they have done a good job of that. I have had to take a couple of alignment jobs back for a redo though. However, they made things right with no complaints. Reasonable prices, nice waiting area, good WiFi and clean restroom too!

Sep 05, 2024

Jennifer and Tommy were good help

Sep 05, 2024

My experience at Pep Boys on August 14, 2024 in Eastwood Mall was nothing short of excellent service! The team members Brian and Jennifer were able to take care of my car needs in a tip-top, professional way. They called me to inform me of changes as well as delays to getting my car serviced. I felt easy knowing that this team would come through. They did just that! I have dealt with the two of them before regarding car maintenance and the results always prove to be favorable......A "win-win" in every way!

Aug 05, 2024

Brian was very helpful and polite! Great experience!

Aug 05, 2024

I had a screw and nail in my tire. Got there late Saturday and left my Jeep by 11 a m Sunday I was on my way to the Beach!!! Great people evening and they next day. Thanks a ton!!

Aug 05, 2024

I needed the compressor on my car replaced so called for estimate. Jennifer was very helpful and friendly. I set an appointment to drop car off at 9 am and even though was told it could potentially not be ready till next day it was ready by 2:30 . Price was slightly higher than originally quoted but overall I was quite happy with my whole experience.

Aug 05, 2024

Made an appointment for 11 and was told there were 2 other cars ahead of me even though I was there at 10:45. Not sure if thwy know what an appointment is or maybe they do not know how to hold it? If I would have known that I would have brought my vehicle in early so my day would not have been wasted. It took 2 hours to get the car back to work on it. They said I could drop it off, but I couldn't just call someone else to ferry me around town. Very silly and poorly executed. Do not take an appointment if you cannot even come close to honoring it.

Aug 05, 2024

The young lady was very knowledgeable about my car history and my warranty was used and they took very good care of me!

Aug 05, 2024

There’s a reason that I drive across town to get my car serviced here. Definitely feels more like a mom and pop store in the sense that everything is professional and friendly, but they care about helping you. Jen was the person that took care of my car maintenance. She was so knowledgeable and friendly which made the experience even better!

Aug 05, 2024

They were so helpful and I was able to go on my trip planned for the next day.

Aug 05, 2024

Was told it would be two hours before they could service my car after dropping it around 7:30 and when I called 4 hours later they hasn't even run a diagnostic and would not give me an update. Came back at 4pm and they still hadn't touched it so i just took it my keys and left.

Jul 05, 2024

Black manager with the goatee is the best.

Jul 05, 2024

Called day before asking about oil change and rotation and balance of tires. Was told all good bring it after 10am. Dropped my truck off at 8:05am talked to Jen. She sighed me in. All good. Nice person. Said it will be ready by 5pm. She put that on ticket. I arrived back at 6:05pm to get truck. I rode up knowing my truck hasn’t moved from where I parked it because I’m that guy and my lovely wife reminded me there’s no Coors Light in jail. Hahah. Walked in asking about it. Can not remember the guys name. Should’ve gotten that. He asked if anybody called saying it’s ready. I said no. It’s supposed to be ready by 5pm. He looked though keys didn’t find mine. He then looked in the back and found my paperwork. Started to take to the one person that was there. I opened entrance to shop and told him I’m not waiting give me my keys to my truck. This is my everyday driver/pulling truck/workhorse. This place just lost four vehicles that I own. I will never go back there and hope nobody else does. I wish I could give a no star review.

Jul 05, 2024

Great customer service! Thanks Brian and Jennifer

Jul 05, 2024

Great service, and good communication along the process. Car was serviced and delivered in time as promised.

Jul 05, 2024

I always take my cars to this location to get them checked out anytime I have issues. This particular time, the customer service was unusually superb. Upon walking in the door, a gentleman stopped me and greeted me and let me know he would be right either way me. It was just a few minutes before he got to me. Brian was extremely pleasant, answered all of my questions, took care of my needs, and recommended me to another company because they couldn’t do the work. Now my vehicle is fixed and I give all praises to Brian because he was a major factor in getting my vehicle fixed. Thank you Brian for going the extra mile.

Jun 05, 2024

Brian was very nice and did it in a timely manner! Professional and kind!

Jun 05, 2024

Excellent service

Jun 05, 2024

Jennifer and Brian went the extra mile to serve me. Happy to recommend this place.

Jun 05, 2024

Jennifer did a great job. I was traveling and had a tire punctured. She got me in right away and got It fixed. I was on my way in approx 2 hours I don’t know how she does everything. She works the front desk, answers the phone, and does work in the shop. Amazing! Thanks Jennifer.

May 05, 2024

THE PROFESSIONAL TECHNICIAN WERE VERY COURTESY SERVICE WITH A GREAT SMILE N PERSONALITY. VERY CARING N ATTENTIVE TO THEIR CUSTOMERS NEEDS. AND MADE SURE YOU DIDN'T LEAVE BEFORE YOUR NEEDS ARE MET. I WILL RECOMMEND THEM TO MY FAMILY AND FRIENDS 🧡 ANY TIME. COME TO PEP BOYS ON MONTCLAIR ROAD THEY GOT YOUR BACK.