Pep Boys
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Review highlights
"Easy to make an appointment and efficient"
"Very helpful, good prices but under staffed...long wait for service"
"The quality of work was great, but the rest of the experience was not."
Overview
Categories
Tire shop, Auto repair shop, Oil change service
Directions
2015 Utica Ave
Brooklyn, NY, 11234
Phone number
Call: (718) 444-3549Website
View websiteHours
Sunday
9:00 AM - 6:00 PM
Monday
8:00 AM - 7:00 PM
Tuesday
8:00 AM - 7:00 PM
Wednesday
8:00 AM - 7:00 PM
Thursday
8:00 AM - 7:00 PM
Friday
8:00 AM - 7:00 PM
Saturday
8:00 AM - 6:00 PM
Description
Pep Boys Brooklyn on Utica Avenue has everything your car, truck or SUV needs. Auto repair, oil change, new tires, discount tires, brakes, battery replacement, inspection, towing and other service appointments are available same day. With 100 years in business, our ASE certified mechanics go further to help you go farther. Call or schedule your appointment online.
Reviews
Dec 03, 2024
Bad service. Despite having an appointment for tires replacement, they didn't have the full set and it took more than 4 hours to receive the service. They didn't tell me in advance it was going to take that long otherwise I would not stay there. I had to ask for updates, they let me there waiting for hours without updates. I had to ask. Not coming back.
Dec 03, 2024
My name is Richard. This is a genuine review, not a fake one. I'm writing this on the day of my appointment, November 30th. I made a reservation for a tire change on the 25th and shipped the tires to this location. I purchased the tires, paid for them, and they were supposed to just install them. They confirmed the receipt of my tires and assured me that they would hold them, as they were mine. However, here I am, waiting yet again because they sold one of my tires. There’s a complete disregard for other people's property. They keep saying that someone else, who is not working today, is to blame. But we are all adults here, and we know that the manager is responsible for training staff and setting the tone in the workplace. My babysitter gets paid by the hour—will they refund me while they sort out this issue? I think not. The overall attitude is appalling. They made a mistake and show no humility whatsoever. I am still in shock that someone, potentially even with the supervisor's knowledge or approval, sold property that did not belong to them. If they are that blunt with dishonesty then I can only deduce that's how they run the rest of the business here. There make your own choice after reading this review. As far a resolution you would think we would probably get a credit or they would be lower the fee based on the inconvenience.I had to pay nanny and my time there just so they could make extra money selling the tire that was mine. Nope, none of that. So in my end, I've already reported it to the company it purchased the tires from other than that. Hopefully someone reads this review and understands that this may not be the place..
Dec 02, 2024
Service is ok but the prices 2 fix yure care are 2 high. Yu better of buying all the parts online and hopefully yu find a honesty and decent mechanic who won't rip yu off putting the parts 4yu. Nowadays honesty it's hard 2 find a honest mechanic 2 help yu. Things change now mostly it's all about the money I get and understand. But if yure not there watching them and have some knowledge of what's with yure the will get over on yu
Nov 30, 2024
Cancelled my appointment today, because no one there gives a shit about you. And if you call them, they talk to you as if they were already tired of you from the very beginning. With such service there is no point in going to them, prices are the same as everywhere else.
Nov 30, 2024
Front desk was courteous and service was quick.
Nov 30, 2024
This is the worse place to go to. I went to get my brakes changed & at first the guy told us it would be $400 & he would give us a discount for $100 off so it would be $300 . Once the guy went to the back the lady asked us how much the guy said he would charge when we said $300 she said no it’s going to be $500 . I in fact did not get my brakes done there & took my car back. Every time I go there for services the price is different depending on which person you speak to
Nov 23, 2024
Grate service, better than the dealership, price wise definitely would recommend for basic service and non major repairs like drive train issues. Definitely grate service.
Nov 23, 2024
Joseph, the front end person was pleasant and transparent. I particularly liked the fact that with the estimate they include pictures of the affected part. The SMS system is very helpful. Moreover, their rates were fair. I came in a additional time and Alfred went the extra mile to make sure my car’s needs were being met.
Nov 23, 2024
Service good 4 star
Nov 16, 2024
Excellent A +++++++ . Staff was amazing, the wait time was better than I thought. Overall had a great experience. Definitely coming back.
Nov 16, 2024
Service was fast and quality of tires installation and wheels alignment are impressive. I'm 100% satisfied with the service. by the way I bought from pep boys 4 tires and paid for only 2 tires because of the promotion of that day.
Nov 07, 2024
I came in to simple get my tires done, but a full service, cabin/air filter recommendation was made, upon doing so my air conditioners fan was somehow either damaged or not placed back correctly because now it is extremely loud and upon noticing it, I returned to have it corrected and after noticing all that was done to my AC was it was only turned down and no service was done to rectify the issue, now I distrust this shop with my vehicle to service the problem correctly because there was no issue with the sound of my AC prior to a cabin filter change based upon recommendations of the mechanic. Since this post, this problem has been resolved, while it was a simple fix,
Nov 07, 2024
This place deserves 5 stars. I've been to different inspection sites for NYS vehicle inspection and the only thing they tested was emissions. They didn't bother inspect the vehicle to ensure its saftey. At the time of my last inspection, I had windshield wipers that were badly damaged and needed to be replaced, yet my car passed the inspection because they never bothered to check the safety of the vehicle. I made an appointment to bring my car to Pep Boys on Utica Ave. There was a wait to be seen, but the wait doesn't even matter when you are satisfied with the quality of service you've received. The Jamaican gentleman at the register was professional and so was the rest of the staff. My car was ready in just about an hour. I was sent a detailed report of the inspection results, which I appreciate. It showed me everything that was checked. It didn't take 15 minutes like others places I've been to. If it takes 15 minutes then your vehicle wasn't thoroughly inspected. I appreciate that they care about what they do and put safety first. That is integrity and not too many places have that. They will pass vehicles that are hazardous just to get paid and not actually do the work. I will continue to come to this Pep Boys location for future inspections.
Nov 07, 2024
Went to shop to get my inspection. Done , waited a few hours. Didn't make an appointment. I was a walking in the late afternoon. So the wait was expected. They had a decent lounge area. Coffee, water and vending machine was available.
Nov 07, 2024
Xavier provided excellent service at Utica location.
Oct 06, 2024
I booked a 8am appointment. However, the tech did not arrive until almost 8:30am. What is the since of making on-line appointments.
Oct 06, 2024
If I could I would give it a 0 point! Dear Pep Boys, I am writing to express my extreme dissatisfaction with my recent experience at your 2015 UTICA AVENUE Brooklyn, NY 11234 location. I had made an appointment for 09/17/2024 at 8am And was disappointed to find the store closed when I arrived. When the store finally opened late, I was brushed aside and made to feel like my appointment was inconsequential. The staff showed no remorse for the inconvenience and seemed completely unconcerned with my situation. I expect better from a reputable company like Pep Boys. Disregarding appointments and treating customers with such disrespect is unacceptable. I will not be returning to your location in the future and will be sharing my negative experience with others. Sincerely However the store had send me a nonsense response and no resolution action! I’m sorry for the owner and customers!
Oct 06, 2024
Very nice customer service, and great pricing and very accommodating
Oct 06, 2024
Called when they opened told me to come right in. Very friendly and knowledgeable. Fixed my tire ! Thanks Jessica !!
Oct 06, 2024
Fast, courteous, and reasonable!
Oct 06, 2024
Friendly, helpful and fast!
Oct 06, 2024
I don't usually do this, but I believe that when someone does exceptional work, they should be celebrated and publicized just as much as if I had complaints. The team at this shop was great, but the standout employee was the one named Xavier. As I entered the shop, I watched him calm and help an irate, emotionally disturbed customer. He treated her with more than respect. He treated her with care. Once she was calm, he made sure that she understood what was happening with her vehicle, and walked her through the process of what needed to be done. When she left, she thanked him, and the other customers applauded his calm and caring demeanor. He said, "I know she was having a really bad day. We all can have those, but I'm glad she's not confused anymore, she left a little bit better than when she came in." I knew I was in the right place. When it was my turn, I waited a relatively short time to get a tire replacement and left knowing that my cadilitic converter was the source of the check engine light issue. I will definitely come back to Xavier. He made an annoying situation much more bareable, and he gave me soultions. Excellent work done by the team. Finally a mechanic shop with good customer service and leadership.
Sep 06, 2024
Excellent service by Leon I needed wiper blades He picked them out & installed them in five minutes Very professional This was at the Utica Store Very friendly & comfortable They will have a new customer Thank you Pep Boys
Sep 06, 2024
Horrible service. Good chance you will need more work once you leave.
Sep 06, 2024
I had a 05:30 P.M appointment for 4 new tires, installation, and alignment, I got to this location a bit early maybe 515p.m. People very unprofessional. Co -workers were joking around with a female customer they acknowledged me because they all made eye contact but left me waiting for at least 20 minutes after they call me over, counter people ask me why I’m near told him I have appointment for my car and he asked for and what time I said 5:30 p.m he didn’t bother doing effort to help me all he told me was no one is here to do the service if you bring the car tomorrow, lack of work and communication, I had made this appointment at least three days before.
Sep 06, 2024
I took my f-150 here for an oil change and a few months later I found out that it was leaking oil from a hole in the filter where the technician used pliers to tighten it. Absolutely never again. Please do yourself a favor and avoid this place.
Sep 06, 2024
Long wait times for oil changes, 2 hours. When they say 5 more minutes, it becomes 30 minutes
Sep 06, 2024
the staffs are professional and get the job done
Sep 06, 2024
wonderful experience every time i come here. Chris was very professional
Aug 06, 2024
Excellent service, prompt, caring and friendly .
Aug 06, 2024
Great service
Aug 06, 2024
Had an inspection done, minimal wait time, the person I dealt with was polite and very responsive to me as a customer. I also saw him interact, the same, with a couple other customers.