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Pep Boys

5

4

3

2

1

3.7
(677 reviews)
Review highlights

"This location always has fast , friendly and reliable service ."

"Great service, even on a Sunday night an hour before they closed."

"Don’t waste your time going to this location, really bad experience."


Overview

Categories

Tire shop, Auto repair shop, Oil change service


Hours

Sunday

9:00 AM - 6:00 PM

Monday

8:00 AM - 9:00 PM

Tuesday

8:00 AM - 9:00 PM

Wednesday

8:00 AM - 9:00 PM

Thursday

8:00 AM - 9:00 PM

Friday

8:00 AM - 9:00 PM

Saturday

8:00 AM - 9:00 PM


Description

Pep Boys Chicago on W Grand Ave has everything your car, truck or SUV needs. Auto repair, oil change, new tires, discount tires, brakes, battery replacement, inspection, towing and other service appointments are available same day. With 100 years in business, our ASE certified mechanics go further to help you go farther. Call or schedule your appointment online.


Reviews

Dec 03, 2024

Michael was very helpful on fixing my problem and getting me the best value. Thank you!


Nov 30, 2024

I always recieve excellent service from Mike and the rest of the folks at Pep Boys.


Nov 28, 2024

Cool people


Nov 28, 2024

I came in for service for my tires and was taken care quickly. Mike assisted and resolved the problem and I was very impressed and satisfied. All the guys working there was readily available and assisted me until Mike became available.Thank you for your service and your kindness.


Nov 28, 2024

Mike was/is very accommodating and helpful. Takes the time to throughly explain the process and time and makes you feel valued as a customer. As long as he’s there I will always recommend Pep Boys brickyard.


Nov 21, 2024

I went in for a tire rotation and to patch a tire. Extremely slow service and the tire patch was done very sloppy. I would never come here again!


Nov 21, 2024

Very polite and knowledgeable. Had the pleasure to have Mike assist me with my vehicle! Took both my vehicles in received excellent service. Highly recommend Pepboys (brickyard mall)


Nov 14, 2024

Excellent service, and Randy was so great on everything for my car


Nov 05, 2024

Good service highly recommended


Nov 05, 2024

Great , fast and friendly …’ highly recommend , does great work.


Nov 05, 2024

Great and fast service


Nov 05, 2024

Great service


Nov 05, 2024

Pep boys is awesome I went in for a tie rod change both inner and outer plus alignment and the service was phenomenal. I was in and out in a hour and a half and it was great quality work for a great price. I highly recommended people shop at Pep boys for all things tires and breaks.


Nov 05, 2024

Service good


Nov 05, 2024

Service good


Nov 05, 2024

Today I visited Pep Boys at 6811 W Grand Ave, Chicago, IL 60707 for a battery replacement. An associate later presented me with my car emblem, claiming it had fallen off due to a pre-existing condition. I requested to see the security footage, but after a 20-minute delay, I was told that the mechanics had put my new battery in closed my hood and then started my car and that’s when the emblem came off. ( doesn’t make sense) The associate refused to show me the footage, advising me to contact the police. I subsequently filed a police report (report number and intend to follow up with a detective if this matter is not resolved. .


Nov 05, 2024

Very professional gentlemen at the front desk. Brought a rental car in and they had it serviced very fast. Bee and Mike the 2 guys at front THANK YOU


Nov 05, 2024

Дуже добре і швидко


Oct 05, 2024

I needed new tires and these guys delivered. They went above and beyond. A week later I got a flat and they delivered again and took care of my problem. These guys on Grand Ave get the work done.


Oct 05, 2024

Made an appointment online for a wheel alignment, I called to confirm and was told that wheel alignment guy leaves at 5pm. I leave work early to get there at 3:50pm and was then told machine is acting up and there down 1 mechanic no regards to exceptional customer service. Poor customer service


Oct 05, 2024

Problems were fixed and prompt, but look out for upcharges. Update... Pep Boys contacted me about the surprise extended warranty and refunded it. They actively looked to make it right. Very impressed! Thanks Dan!


Sep 05, 2024

I had a wonderful experience. I gave a warranty and Mike took care of everything. The mechanics are great. I went in for tire rods, control arm, alignment. Oil change and strut for the right side. Took one day. Great experience and will always come back!!


Sep 05, 2024

I want to give a huge shoutout to Mike at Petsboys for his exceptional service when my wife’s Tesla Model Y had a flat tire. Mike was incredibly professional, efficient, and knowledgeable about handling the unique requirements of a Tesla. He made sure the job was done quickly and correctly, putting our minds at ease. Mike’s friendly attitude and willingness to go the extra mile truly made a difference. If you need any automotive help, I highly recommend seeing Mike at Petsboys. Thanks, Mike, for the outstanding service and care!


Sep 05, 2024

Mike went above and beyond to make sure I both got my new tires before my trip after some weird delays, *and* that they'd be installed and put in on time before my big trip. A real lifesaver and incredibly amazing person.


Sep 05, 2024

My experience was very pleasant at this location. Great service, quick, and friendly.


Sep 05, 2024

Please dont come here.I took my car in because my battery died , I purchased from them a year ago.I was told it was under warrenty and just to have a seat and wait for them to change it.Three hour later, their where about to close tells me it wasnt their battery.So I would have to purchase one from them 500.00 bucks, then he says he already put it in my car without authorization from me, I told him take it out put thr old one back in because i wasnt paing 500.00 dollars for a battery.He then told me they where closing again, I said take the battery out of my car.He charged me 72.00 for taking the new battery out put the old one back in.Scam dont go here if you want to be ripped off.


Sep 05, 2024

shoutout to mike and the whole pep boys crew! my family and i were on a road trip from canada and were faced with an unexpected flat tire situation. we called around to several different auto shops and nobody had the tire we were looking for in stock, or would be able to get one in a timely enough manner until we called pep boys, and mike had one ordered in for us within a few hours. from the tow truck driver that met us on site, to the staff that was super friendly to my family and dog, we are so grateful that the pep boys crew were here to save us!


Aug 05, 2024

Great Service! Friendly and professional people! Good place to service your car!


Aug 05, 2024

Great job Brandon and Mike


Aug 05, 2024

Great service!


Aug 05, 2024

Mike was very helpful with a car inspection I needed at closing time. He was by himself and clearly busy with other responsibilities but he made me feel important as a customer.


Aug 05, 2024

They was a very good service