Pep Boys
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Review highlights
"Fast service , clean waiting room, and all the staff members were helpful."
"Both times I've been here...polite staff, short wait time and great service!"
"I paid full price for the battery and didn't ask for any discounts."
Overview
Categories
Tire shop, Auto repair shop, Oil change service
Directions
5959 S Western Ave
Chicago, IL, 60636
Phone number
Call: (773) 776-9477Website
View websiteHours
Sunday
9:00 AM - 5:00 PM
Monday
8:00 AM - 6:30 PM
Tuesday
8:00 AM - 6:30 PM
Wednesday
8:00 AM - 6:30 PM
Thursday
8:00 AM - 6:30 PM
Friday
8:00 AM - 6:30 PM
Saturday
8:00 AM - 6:30 PM
Description
Pep Boys Chicago on S Western Ave has everything your car, truck or SUV needs. Auto repair, oil change, new tires, discount tires, brakes, battery replacement, inspection, towing and other service appointments are available same day. With 100 years in business, our ASE certified mechanics go further to help you go farther. Call or schedule your appointment online.
Reviews
Dec 06, 2024
Lamar has Great customer service skills and very welcoming. Came in and left out very satisfied
Dec 06, 2024
Great service. Manny and Lamar (assistant manager) were very helpful and knowledgeable. I will definitely be a repeat customer. Quick service
Dec 06, 2024
I was aware of the wait time, but it was insane. BUT overall, the staff was very professional and polite. Thanks Lina and team!!
Dec 06, 2024
Best customer service from the assistant manager Lamar!!!
Dec 06, 2024
Mr.Lamar was very nice and has very very good customer service and Mr. manny was also very polite and has very very good customer services and i also was in and out😊
Dec 05, 2024
Assistant manager is a good dude very chill guy with a positive attitude
Dec 05, 2024
Lemary help me out quick and easy
Dec 05, 2024
The asst manager is awesome. Thanks Lamar frear guy
Dec 04, 2024
Excelente servicio
Dec 04, 2024
Very helpful great customer service
Dec 04, 2024
Wonderful service from the team here. They did my Lyft and Uber inspection in 20 minutes time. Excellent customer service as well.
Dec 03, 2024
Fast service , clean waiting room, and all the staff members were helpful.
Dec 03, 2024
Great experience at Pep Boys Lamar was a great help get me in and out. Also very clean sitting area
Dec 03, 2024
I had a great experience here the staff is super effecient and friendly. Definitely recommend.
Dec 03, 2024
Thanks for the free services guys
Dec 01, 2024
Excellent and fast service, thank you so much 👍🏻🙏🏻
Dec 01, 2024
Lamar and the team here at this location is always quick and professional,,, this is the only location I will travel to….. thank you guys so much
Dec 01, 2024
Lamar the asst manager is the best and he knows his stuff. Best customer service ever
Dec 01, 2024
Nice, friendly, helpful
Dec 01, 2024
Thanks for your help
Nov 30, 2024
Lamar and Lena were amazing. They performed great service and was quick and efficient. Decided better than the place I was before. Come see them and ask for Lamar.
Nov 30, 2024
Lamar the assistant manager customer service is second to none. He is extremely knowledgeable and courteous with customer.
Nov 30, 2024
Asst manager Lamar has great customer service and will recommend everyone to him and pepboys
Nov 30, 2024
Asst manager Lamar was great and his customer service is awesome. Thanks a million Lamar will recommend every to come see you personally
Nov 30, 2024
I had turned in my car 4 days ago to fix some damages and they said that they will call me same day to give me an estimate it had been over 2 hrs and I received no call so I called them they didn’t answer the first time then I called again and then they finally answered and put me on hold for a while I hung up and called again and they put me on hold again it was just shorter time and when he finally got on the phone with me he gave me an estimate no problem the problem really started when 4 days go by no call but I did received a text message a link that had the date where to pick up my car I then called them the day it says my car would be available they didn’t answer at all so I just went up there to pick up my car like it said on the link that was sent to my phone I get there they haven’t not touch my car the entire time , they didn’t not give me a call to start the process of getting my car fix or anything I then asked the (manager)why haven you guys fixed it they then tell me that I never told them to start fixing which doesn’t make sense since I called numerous of times to get an update on the car that was dropped off 4 days ago they pretended to be confused on why I was confused this place is unprofessional and it’s not okay to treat customers like this I was willing to spend 1400$ to get it fixed they lost a customer and this needs to be addressed -
Nov 30, 2024
I went here for my vehicle inspection for Lyft driving & they was quick and very polite . They explain everything to you about your vehicle & they gave great advice . Thank you again !
Nov 30, 2024
Lamar and Lina are the best in the area.
Nov 30, 2024
Lamar asst manager customer service was great
Nov 30, 2024
Muy buena atencion
Nov 30, 2024
Pretty good service a really recommend it
Nov 30, 2024
Service was great, Lina was good .
Nov 30, 2024
Went here for a vehicle inspection for Lyft and was here for about 15 minutes total. Lamar the assistant manger helped me so fast !!! He was very nice and informative and super quick when it came to getting in inspection. Come here and ask for Lamar he’s great!!!