Pep Boys

Nov 24, 2024

Earlier this week, brought Car (Acura RDX) in to get brand new tires and have brakes and rotor. Inspected along with an alignment. Had to take the car back the same week on Friday (11/22/24) to get the alignment redone because the steering wheel was off to the right by about 10° instead of being dead center (which was the steering wheel position for straight BEFORE I bought it in). Drove car home later that day only to find that the alignment was still not done correctly. I took a level indicator and placed it on the steering wheel, and when the car would go straight, the bubble was definitely off center AGAIN. Then, I have noticed that when I pressed the brake while coming to a stop, now there is a knocking in the front drivers side wheel. I’m now fully dissatisfied because this is taking up valuable time I can be spending with my family while here for the holidays.

Nov 06, 2024

Ken and Juan worked diligently on my repairs. Even when I ran into additional costs they went above and beyond by navigating all the options and landing some great for me. They really were a wonderful team and communicated the entire process in a timely manner. I truly appreciate them and am more than thankful for their hospitality. They have a customer for life. Thank you so much Juan and Ken at pep boys dallas South. I would recommend their services to any and everyone.

Oct 30, 2024

Was super pleased and satisfied with the service at this location. Juan was helpful and explained the best options for my tire needs.

Oct 27, 2024

I took my new-to-me used car here for a premium synthetic oil change, with a $20 coupon I found online. I also brought my new license plates and a new license plate frame, in hopes that they could mount the plates, as due to the odd size of the holes, I'd been unable to do so at home. At first, they said "no" to the license plate mounting, because of the difficulty with the holes-- but then the gentleman behind the counter said that if I could buy a particular size of screw next door at the Auto Zone (so convenient!), he would try to mount the plates. Long story short: he affixed the plates to the car for me, and they look great! And he would not even accept payment for that job, though I offered. Very grateful for the generous, helpful service!

Oct 27, 2024

I was charged 193.00 only to walk away with one headlight installed. I feel like I was conned. I was charged for what was a GUESS and not a proper diagnosis! Pep boys doesn’t even carry the blinker I need. They knew that before they faked an installation. They knew prior to installing that it wouldn’t work. They played around with bulb, planning to charge me all along, knowing the bulb wouldn’t work. I was swindled out of my hard earned money. This is the location on camp wisdom, near the old red bird mall, with Jerome. Don’t go there!

Sep 27, 2024

I so so elated when the mechanic told me what was going on with my car and I really appreciate it, I got it done . Thanks Ken.

Sep 27, 2024

Was able to get my cars cooling system diagnosed next day for only $39.99 + 4.99 for the dye to check for a leak. The parts and labor on the other hand were high. Recommend looking around for prices, I bought my own parts and choice a mobile mechanic.

Aug 27, 2024

Great job

Aug 27, 2024

It was amazing how convenient my experience was and management was impressively knowledgeable

Jul 27, 2024

Excellent service, great people, good work on my car! The staff is amazing.

Jul 27, 2024

I stopped in today due to my tire being flat to the point where it was not repairable. Benjamin and Jose were very kind and thorough when inspecting my tire and showed me the problem right away.I informed them that I had tires that were ordered for tomorrow that I would be changing into and instead of trying to have me buy another one, they helped me in swapping out my tire with the donut I had in the back of my vehicle. I appreciate their help in changing out my tire to get me back home and not pressuring me into getting a tire from them. Their number one concern was my safety and for that I would recommend them for your vehicle maintenance needs! Thank you so much guys! Made it home safely!

Jul 27, 2024

Juan Was So Amazing to work with to get my family & I back on the road! Bruce was the tech wonderful work replaced radiator. KiKi was awesome @ keeping me posted. Recommend definitely working with this Fantastic Team….God Bless & Thank you 🙏 Again

Jul 27, 2024

The Assistant Manager is absolutely amazing! Kept me clearly informed of what they were doing. While there I overheard an encounter with a customer and he handled it amazingly well! Very professional! This location is now my go to service center for all of my Jeep’s needs!

Jun 27, 2024

Good experience. Got the help and answers I needed with no issues or problems.

Jun 27, 2024

Ken was absolutely awesome. I felt taken care of from beginning to start of my vehicle being serviced. I left a happy customer and feel I found a safe place for future services. Thank you Ken, the public needs more people like you in the auto service industry!!!

May 27, 2024

Great job

May 27, 2024

The service was excellent , and quick Mr. Ken was very informative and helpful👏 thanks for your services

Apr 27, 2024

This is the best PepBoys location!!! I was very close to giving up on my car & getting a new car. I was tired of taking my car to other car shops because EVERY shop gave me different “issues” with my car and every quote (even if it had the same issues listed) was over $3,000!!! The same issues I had at other car shops that cost $3,000… PepBoys was able to get it fix parts & labor include for LESS THAN $600!!!! I appreciated getting updates from the check-in & ready for pick-up process about the issues with my car and the explanations! All the info was thorough and well explained! The customer service very friendly, helpful, understanding and not a single time did they force any additional repairs! They repaired exactly & ONLY what I came in for! I highly recommend taking your car to THIS PepBoys location!

Mar 27, 2024

Amazing customer service. Kenny G is the real deal. Made a fan out of me. I'll be back!

Feb 27, 2024

Fast and friendly stellar service

Feb 27, 2024

I took my vehicle to this location to get my back brakes repaired and was told and shown why my back brakes were squeaking. They replaced my back brakes and grant it the staff was professional. I was told my front brakes will eventually need to be changed so I will still hear a little noise. I drove 25 minutes away to pick my husband up from work and all of a sudden my front brakes not only squeaked but now they are grinding and riding very rough in which none of the brakes were grinding prior to my visit to Pep Boys. I feel like something was done in order for me to come back. My husband and I are very disappointed in the NEW issue that happened. I will be taking my vehicle elsewhere to get my front brakes done because I don't trust the this establishment. I won't be doing business with then again. How does fixing the back brakes cause the front ones to grind hard when they weren't doing that at all prior to my visit. I canceled reservations for Valentines Day to pay for new brakes because I am not comfortable driving my vehicle not knowing what was done to make them sound like that.

Jan 27, 2024

Great customer service! Everyone was very nice and knowledgeable! No complaints at all!

Jan 27, 2024

Juan and the entire PepBoys Staff were very professional and were great to work with. They were always very upfront of what my vehicle needed and finished the job when they promised. Their work was excellent and their cleaned up after the job was complete was excellent. I would definitely use them again and would recommend them to anyone needing new tires....

Jan 27, 2024

Never actually been in there it's just next to Autozone

Jan 27, 2024

The folks at Pep Boys very nice and easy to work with. Scheduled alignment online, and I arrived a little early they even take my car in and work on it. My car ride smoother after services, and thank you for professional service.