Pep Boys

Nov 22, 2024

I wanted to get an oil change at the Pep Boys 2992 Forest Ln location in Dallas. Firstly I was misguided and secondly overcharged for a simple oil change. Third issue, I got a recommendation to change all my tires (wear and tear) and was given a quote, but I was charged for tire rotation without my consent. The rep was very cold and insensitive, and of course very unhelpful. Checkout was extremely confusing and took forever! NOT RECOMMENDED!

Nov 21, 2024

Bought new battery from this store and asked them to install it. Price with installation was supposed to be $285. By the time I left the counter person had jacked the price up to $350. She added in cable clamps at $17 each plus installing them each. She also added a couple of warranties which I didn't need since we are selling the car soon. I've read other reviews which indicate this pumping up the cost of repairs once you're committed at this store. I'll never go their again!

Nov 21, 2024

I was driving alone and caught a flat 1 hour away from home. It was 6:45 pm, the nearest open tire shop was Pep Boys, 8 min away. Thankfully they closed at 8 pm. I walked in to an empty store (one other patron) and wasn’t greeted. The attendant at the desk was Buji. He didn’t acknowledge me at all, just stood and typed at a computer. About 5 mins passed, I asked if I could get assistance with my tire. He responded, “not tonight, tomorrow”. I told him my tire was completely flat, if someone could at least help me put on the spare. He still said no, his technician had to finish working on something else. I couldn’t believe how rude he was for first not acknowledging me and second refusing to help me. I arrived an hour before closing. I walked back to my car and David the other technician kindly helped me, it only took him 7 minutes to place my spare. I’m so thankful for kind people in the world. However, I will never give Pep Boys my business from this experience. As a young lady, I was scared and helpless and unfortunately denied service.

Nov 13, 2024

I used to get great service at this Pep Boys location. I made an appointment to get my oil changed yesterday. From the time I arrived to the time I checked out was 2 hours. That is too long for having made an appointment. The man that checked me out acted like he couldn't care less! What happened to Veronica? She was a great customer service manager.

Nov 13, 2024

I was very happy with the service and suggestions for future service. No complaints from me.Plus it was ready for pick up as they said.Yes I will return for future service.

Nov 06, 2024

11/2/2024 2992 Forest Lane Dallas, TX Location I requested an oil change, transmission fluid exchange and ABS sensor. I was told to come back the following weekend for the ABS sensor and transmission service because this mechanic was on vacation. Hence, I only received the oil change. I never recived any update nor asked to approve any other service(s). To my SURPRISE, I was told my bill was $222. I asked for what????? A TPMS sensor (that I never requested nor approved). I stood at the bay door the entire time. The ONLY service that was performed was an oil change. I have since filed a complaint with Pep Boys head office and a dispute with my bank. I was forced to pay the bill in order to get my car. Last time I go to Pep Boys.

Oct 27, 2024

Great service on my tires. Love this location. AP

Oct 27, 2024

I'm still experiencing the same issues w/my Van. Granted this is the 3rd. time that, PepBoys charges me for Engine diagnosis over a 100 dollars each time. And can't find or pinpoint what the problem is w/the van.

Oct 27, 2024

Staff was very communicative and upfront with the needs of my car. Timely, professional, and reasonable!

Sep 27, 2024

Biju, the front desk manager was excellent. He was prompt, kind, and tried his best to get us the best price and service.

Sep 27, 2024

Was set up by them to have a tow pickup. INFRONT TOWING was scheduled to pick me up at 7:50. The estimated arrival changed more than 10 times, eventually landing on 11am. When I called the Tow company, they were very rude on the phone, didn't seem to care, offered no solution and hung up on me mid sentence. It eventually got switched to another tow company who promptly picked me up. INFRONT TOWING never arrived. I called them again to voice my displeasure and was hung up on again. By the time I was finally picked up by a different tow company, I had sat on the side of the busy city highway for over 4 hours. When I arrived at Pep Boys, I let them know what happened. I was offered no apology, given no sympathy and wasn't made a priority. My tire change was put behind all the other jobs, even though I was supposed to arrive 3 hours earlier. I originally didn't think Pep Boys had anything to do with this mess, because I booked the tow through a third party, but today I received a survey this morning to rate their towing service I had yesterday. Which the survey failed to load anyway on my phone. Just fail after fail after fail. From the moment I received the flat to the moment I was finally driving away with new tires, it had been 7 hours.

Aug 27, 2024

Service was great ¡!!!!!!!!!!

Aug 27, 2024

Staff is very friendly but the wait time was pass my expectations

Aug 27, 2024

Very rude lady in store told me to go around back to have them put my spare on omce I got aroumd back serive guys acted like they didnt know what to do one guy acted like he couldnt hear me the other guy just says he doesnt know even after I told him the lady inside told me to tell them that im getting a spare tire changed lazy an incompetent workers mad for no reason. The one worker who did speak doesnt speak english at all very nonchalant atittude like I owed them something idk what their deal was but very weird exchange of energies the rudeness was unmatched they should probably go back to their countries if they are going to continue to be rude for no reason!

Jul 27, 2024

Booked an early appointment and was out within an hour for my A/C. Great car maintenance service and friendly customer service. The facilities were kept very clean. Ensure you look online for the discounts that may be available.

Jul 27, 2024

Fast and Efficient

Jul 27, 2024

I had my serpentine belt burned out due to AC compressor malfunction thereby pulley wheel getting locked. The belt was melted on pulley wheel and was requiring so much of work. Got my car towed to Pep Boys. They got my car repaired within 2 days. They fixed it great. I drove my car to Florida 4 days after I got my car repaired. No issues at all. Thank you so much Pep Boys.

Jul 27, 2024

I should have checked the ratings on here before booking with Pep Boys on Forest. My check engine light came on so I called and booked with them as it’s close to my house. Worst decision ever. The told me that the wrong air filter was installed and as a result the mass air flow sensor was contaminated and would need replaced along with and a new air filter of course. The cost… $999. I said absolutely not. I said no because the air filter was just swapped out by a different shop 5 days prior so I wasn’t going to pay for this massive repair because the wrong filter was installed. Come to find out, the sensor doesn’t need replaced at all. One guy I talked to over the phone was great when I called to make the original appointment but everything after that, unacceptable business practices. Also take note that the summary provided doesn’t equal the $999 total I was verbally quoted either. I’m assuming labor charges makes up the rest. Ultimately I have no idea how this Pep Boys is still in business but I absolutely will not ever step foot in there again.

Jul 27, 2024

I went to this place for service brake for my Mercedes they did and after that my brakes made noise I called them they didn’t call me back, I asked them to check my engine filter they said engine filter is clean but I found it was crazy dirty, thank you for this very bad experience

Jul 27, 2024

Worst customer service these ppl make ppl wait for 5 hours just for a single tire change please try to avoid this place. Very poor and no ethics at all.

Jun 27, 2024

What's the point of staying open till 8pm cst if you do using customers at 7pm because you are short handed- just close!

May 27, 2024

Horrible Staff, especially this women Arely at front desk, no respect for the customer. I went for oil change for my car and talked to this lady at front desk, she quoted a price and i pointed the penzoil rebate available online, she said to book the slot online, i did it while in the store and luckily i got the appointment confirmed online. I showed the confirmation number and she immediately said that there is no one available to service me, why the heck i was given an appointment confirmation if the front desk can refuse arbitrarily.

May 27, 2024

Worst service ever, I wish I hade option to rate minus. I had appointment at 2:00 pm for oil change (should take 15-20 minutes to complete). It’s not completed till 5:00 pm. Seriously 3 hours for simple oil change that too with an appointment?????? They have to understand, we are not free waiting for their leisure service. We book the appointment so that we don’t have to wait. Very disappointed, not going to pep boys for any service.

Apr 27, 2024

45 minute wait for an inspection. Need to change the name to “Slow-Dudes”.

Apr 27, 2024

Horrible service and such a scam! I recently went to this location for a brake check, as my brakes just started squeaking a little bit a few days before I brought it in. They quoted me $1,300 for new brakes and rotors for my 2013 Hyundai Sonata, and claimed that my rotors were in horrible shape, front and back. They also said my oil was dirty and I needed an oil change (which I had JUST gotten two weeks prior...). I declined the services and took my car to another shop a couple days ago, where they quoted me $850 over the phone for new brakes and rotors. When they checked my brakes, they told my my rotors have not been affected at all, and my brakes are still in decent shape. Pep Boys is horrible.

Apr 27, 2024

Total scam….. I went to this place for a free AC inspection as my car was not blowing cold air.. They asked me to drop my car off and told me get back the next day. Next day they calls and says they need to diagnose further and it will be around $70. I said OK. They call me back the day after and say that they fill the system with new refrigerant and dye and they do not suspect any leakage and ask me to come back after two months. They charged me $380. I went back after two months, mentioning that it is not blowing cold air, they asked me to drop my car off. Next day when I went to pick up my car, they just mentioned there is nothing leaking. It’s all good. Since last one week, my car is not blowing any cold air so I called them back and they said we need to diagnose again and it will cost me $70. It is total ripoff. I don’t even know if they diagnose the issue and filled the refrigerant or not. I want my money back. Avoid this shop at all costs.

Apr 27, 2024

Very good service and provided updates in a timely fashion during the entire process from appointment to delivery

Apr 27, 2024

always good service. they were pretty short handed so it took a bit longer than usual. but still a good result.

Apr 27, 2024

Before going keep in mind you are going to spend at least 1 hour there.