Pep Boys

Nov 26, 2024

Dirty crooks. They charge $30 to mount and balance a tire which is reasonable but they charge an extra $25 to clean the bead which of part of mount and balance for any reputable service shop. They charge you double to do the job the right way.

Nov 25, 2024

Management: Chris and John were fantastic (5/5) Technician: caused damage to my vehicle; likely too busy / rushing (1/5) More context; My cars front lip and rim were damaged and the valve stem cap was misplaced, but John and Chris made everything right. Excellent customer service. If you go here and they are working deal with them nobody else.

Nov 23, 2024

I have gone to this pep boys for over 15 years. Previous employees have always been incredibly helpful. I made an appointment to get my oil changed and when I showed up late because of my job, the place was empty and the guy claimed I’d have to now be a walk in and didn’t give me any other option but to wait over an hour to see when they can get to my car instead of making a new appointment for me. Incredibly rude customer service for loyal customers. Needs new management! Go to another pep boys!

Nov 13, 2024

Called the store because I needed my headlight changed. Spoke with Chris and he stated that I came come 20 mins before closing. Rushed up there and he changed my low beam headlight. Great customer service and very efficient. Thank you Chris.

Nov 13, 2024

Had to fix my tire pressure on short notice, Chris was very nice and polite and got on it right away!

Nov 06, 2024

I just want to say that I had the absolute best customer service from Start to finish by a serviceman named Chris, He did the absolute most for me, made sure that I was set explained to me a lot of things regarding my tires that I wasn’t familiar with, Took care of my car and did it incredibly fast.

Nov 06, 2024

The man. Saved me $130

Oct 30, 2024

Chris has always been the most helpful employee. All of the staff has been fantastic and I’ve gotten oil changes and my brake pads replaced at good prices. Chris was super friendly, was helpful, and made it the best possible experience. Would recommend this shop to anyone in the area

Oct 27, 2024

Chris was so helpful. He got me a huge deal and the service was super fast. They really care about the customer here and try their best to help you out or point you in the right direction.

Oct 27, 2024

I got an appointment as soon as possible. Great costume services from all the workers they were kind the manager that worked with me was very helpful and quick.

Oct 27, 2024

They were very helpful and my car was ready on time.

Sep 27, 2024

I have never left a review, but I have to leave one here. Scheduled an appointment for an 8 AM service a few days in advance. I have never been to a pep boys (and probably won't), and came in needing a tire rotation, oil change (which I was honest that I was overdue for) and needing help with replacing a tail light issue. I came in and was met with an annoyed employee who said he would probably have to charge me $120 just to look and see what the problem was with my tail light. He couldn't do my oil change because there was a recall on my engine and not enough oil left. That I would have to go buy oil and drive around for 500 miles before he would be able to do an official change (not to mention he just found a rag on the ground to test the oil). I hesitantly left my car, but immediately turned back to take it somewhere for a second opinion. That second opinion ended up saving me hundreds of dollars. My dealership confirmed there was no recall on my engine when I confirmed my vehicle details. A Kwik Kar had no problem doing my oil change, tire rotation, and ordering the correct tail light part to have it fixed before the end of the day. Again, I NEVER write reviews on Google. But the fact that Pep Boys thought I was too stupid to protest and was annoyed I showed up for an appointment that they approved was ridiculous! If you don't want to be open at 8 AM and deal with customers, I suggest changing your store hours. And at the bare minimum, don't try making your customers feel stupid.

Sep 27, 2024

Pep Boys was great explaining what needed to be done and got it done in a timely manner

Sep 27, 2024

This place literally saved me! Chris' customer service and communication, and John's expertise and help were the perfect combination to ease my worry. A car accident sent me to Pep Boys and I left with certainty that it runs healthily and I'm safe. Their support was so valuable!

Sep 27, 2024

refuse to repair my vehicle, tried to get me to pay for services I didn't need

Aug 27, 2024

John an Marqies has great customer service. An always are there for your need s.

Aug 27, 2024

Marquis is the man, he was very helpful with explaining what I needed to have done and they did it for a very competitive price. Will 100% be back in the future and would recommend this location.

Jul 27, 2024

Put in remanufactured parts, faulty parts, refused to fix it correctly. Left my car for almost a week in the corner. I had to move the car and had another mechanic fix my car. Ready to go in under two hours. Paid out of my pocket for a warranty job pep boys would not do. Terrible.

Jul 27, 2024

Thank you so much , john for airing up my tires for me this morning.

Jul 27, 2024

The service manager, John was amazing! I was on a time crunch but he got me in and out super quick! He also got me a better and cheaper battery. I would definitely recommend going to this place if you are looking for good, knowledgeable, quick, and reasonably priced work. Thanks again, John!

Jun 27, 2024

I come here anytime I have a problem with my Volvo and the service is amazing. A couple years ago, I had to get a major repair where the engine belt broke and a friend had the same problem went to Volvo dealership and was quoted twice as much as I was at Pepboys. As a college girl I have never felt like I’m being ripped off. I will never go anywhere else for my car troubles.

May 27, 2024

I was very satisfied with the work done on my Mustang. They provided excellent customer service and met the timetable perfectly. Highly recommend.

May 27, 2024

They were very informative on my care diagnosis..They also were understanding and professional..

May 27, 2024

great, quick and honest service

Apr 27, 2024

An $80 part plus 30min of labor comes out to $485 at this pepboys, meaning they have an hourly rate of $800. Calling them scammers would be offensive to scammers, these guys are thieves.

Apr 27, 2024

Had a great experience at pep boys today! I had a blowout and then my donut went flat due to running over a roofing staple. I brought my own new tires to them to mount and balance and Marqius didn’t hesitate to assist! His outstanding customer service and his bright personality took a weight off of my shoulders! Unfortunately I do not remember the tech that did the work on my car but he was efficient and professional! They made me aware of other things I needed to address with my vehicle in the near future and made me feel like family! If I could give them 10 stars I would! I will definitely be bringing my Mercedes back for service at this location! Thank you all so much for making a stressful situation bearable!

Apr 27, 2024

I love this location. John is always helpful and provides the best solutions for me. Pep Boys is the place to go.

Apr 27, 2024

No state inspections at this location. They answer the phone though and can answer your questions and save you a trip if they can’t service you. Which is not the case with some other local repair shops

Apr 27, 2024

Wanted to give a Big Shout Out to Marqius at the Central Expressway location. Marqius and his team accommodated us very late in the day for the mount and balancing of four tires. They provided outstanding assistance and professionalism during the whole process!!! We need more caring and accommodating businesses like this Pep Boys store! CHEERS TO THE TEAM…