Pep Boys

Nov 23, 2024

I recently had the pleasure of taking my vehicle to Pep Boys, and I couldn’t be more impressed with their service. From the moment I walked in, Tony was welcoming and professional. Tony at Pep Boys demonstrated a high level of expertise and efficiency. He quickly diagnosed the issue with my car and took the time to explain the problem and the necessary repairs in a clear and straightforward manner. His transparency and honesty were greatly appreciated, and he didn’t try to upsell unnecessary services. Pep Boys top-notch service and genuine care for their customers make them stand out from the rest. I’ll definitely be returning for any future needs!

Nov 13, 2024

Had flat, drove into their shop at 8am it is 1130am I'm still here, back story they didn't have tire in stock. Pfffft- this store on lemon Ave. They shouldn't even get a one star

Nov 13, 2024

I had a really positive experience the first time I used Pep Boys. Staff was friendly and I was able to track progress on their website. The second time I dropped my car off for an oil change at 10am. The website tracking showed nothing. I called the office and no one answered. I came back at 2:30pm and the staff had not started working on my car. They said they could do it while I wait but couldn’t tell me how long that would take, which seems strange since they work on cars as their job. I would not recommend Pep Boys due to this inconsistency and inconvenience.

Nov 13, 2024

Went in to buy tires. Guy doesn’t engage at all. After several minutes he says 800 out the door normally it would be 1000. Didn’t ask me what I wanted or needed. Despite their advertising a special.

Nov 06, 2024

Huge shoutout to Rick at the Lemmon St. Pep Boys! This man is a lifesaver. I was stranded this morning with a flat tire, no spare, and Lyft completely messed me over on their roadside assistance promise. I was in a tough spot, and a new tire was way more than I could afford. Rick went above and beyond, showing incredible compassion and understanding. He got me back on the road with a brand new tire, and I am so grateful for his kindness and generosity. If you're ever in a bind and need help, Rick is the guy to see!

Oct 30, 2024

Made an appointment that wasn’t honored. Then I was told to return the following morning at 8 AM to get my stuff done in 30 minutes, which ended up taking an hour and a half. I got the car back and the tire signal on my dashboard was not cleared, and my hood was left open when my car was returned. Awful service.

Oct 27, 2024

Called in and had the battery replaced all in the same day. Rick went above and beyond to get the issue resolved for myself and multiple other customers all in the same window.

Oct 27, 2024

Great customer service and kindness from Rick at pep boys on Lemmon. Thanks for making car troubles less troubling.

Oct 27, 2024

Great service and great deals! Rick was awesome

Oct 27, 2024

I brought my car in with a flat. Simple tire change right? No. 3 days of them saying they don't have regular tires for my regular car. Telling me it's somehow my fault for not wanting to pay an extra +100$ for 'better tires' they do have and like they're doing me a favor by ordering tires. Its a tire store.

Oct 27, 2024

I’ve taken my car here several times before with no problem. It looks like they got new staff, and it was a nightmare. I will not be returning.

Oct 27, 2024

Personal ineficiente e ignorante, hice una cita en línea a las 8 am y al llegar me dicen que empiezan a trabajar hasta las 2 pm, perdida de tiempo y dinero eviten este negocio

Oct 27, 2024

Rick at the Lemmon Dallas store is my hero! He saved yesterday when he was slammed with customers. He was amazing to me and the clients he had in late on a Sunday. He was so professional, happy and amazing with everyone dealing with car issues!! Got it all Fixed and was ready thus morning! I will be back and thank you sooo much RICK! I am beyond appreciative

Oct 27, 2024

Rick was amazing! Helped calm my nerves and provided excellent customer service!

Oct 27, 2024

Rick was the best! His smile and customer service was superb!!! Thanks again

Oct 27, 2024

Staff and management easy to work with and 100percent sticks to their word.

Oct 27, 2024

Very poor professionalism from this car service shop... The whole experience was simply disappointing and frustrating! Came down in person mid week to explain the issue I was having and book an appointment, surprisingly they had no records of my scheduling until I showed at the appointment time, first thing in the morning, 8am. Explained the issue in detail, a humming noise and vibration on the steering, which should be an easy problem to spot and fix, told me they should have the car ready by the end of the day. By 4pm I got a call saying they couldn't understand what the issue was as they couldn't identify the issue, so asked if I could be there to drive them around to show the issue, adding that the mechanic would be off by 4.30pm. Naturally I couldn't get there in 30min and ended up picking up the car later in the day without anything done to it! Waste of time, waste to money back and forth, total disrespect on life adjustments for a weekday! What a poor service!!!

Sep 27, 2024

Good place stop here

Sep 27, 2024

Great team!

Sep 27, 2024

I had a great experience at this location! Not 20 minutes after I dropped off my car at my set appt time I received a call telling me the issue and the cost. The repair was completed on time the manager and the technician dealing with my car were amazing! I will be back

Sep 27, 2024

I made an appointment and took my car in because the engine hood was stuck. They told me to come back in five hours for my car…30 hours later they still had not called and quoted me a price to fix it, so I got my car back and left. Just save yourself some time and go somewhere else.

Sep 27, 2024

I took my car in early before my appointment planning on leaving it ahead of time. They were able to service it and complete it before the appointment time!!! They were upfront with the price, and it was more reasonable than other places. The front counter service was excellent. I was VERY pleased with the work done. Will definitely go back.

Sep 27, 2024

They were not only efficient; but, also quick and extremely helpful.

Sep 27, 2024

Dropped my car off with the manager on Monday morning at 10am for a tire change and rotation, and was told it might take a while but I didn’t need my car for the day and wasn’t going to be in the area by the time they closed, so we agreed I’d come back for it in the morning. Tuesday morning I see it still hasn’t been finished, so I called and was told that he was supposed to have called me the day before to get approval to order what I needed. He never called, but I was frustrated because this means I wouldn’t have my car that day and I had to take a Lyft everywhere including work since we already lost a day waiting for my approval. Letrees is who I spoke with and as helpful as she was, when I called today to find that the tire still wasn’t there I had enough and eventually went to go pick it up. Three days for a tire rotation is absurd enough, but the lack of transparency and communication on top of negligence of the manager left a really bad taste in my mouth. Letrees went above and beyond and you can tell she is so happy to do what she does and cares about customers a lot, if my car had been ready today I do believe she would have been the reason my opinion could have been changed, unfortunately under this management I don’t see a reason to go here over the discount tire that is cheaper down the street.

Sep 27, 2024

The team was professional and polite even though very busy.

Aug 27, 2024

I brought my car here to see why one of my tires kept showing low pressure come to find out all of my tires was defective. I had the pleasure of being assisted by Earl. He was incredibly nice and helpful, taking the time to thoroughly explain what was wrong with my tires. His patience and expertise made a potentially stressful situation much easier to handle. Earl went above and beyond to ensure I understood the issue and provided excellent recommendations for the best course of action. I highly recommend Earl for his outstanding customer service and dedication to his work. Thank you, Earl, for making my experience a positive one!

Aug 27, 2024

I have been coming here since 2020. They recently changed management, and Earl is the manager now. I have to say I am thoroughly impressed with his knowledge, honesty, skill, demeanor, empathy, and care for the customer. I personally experienced this and observed him interacting with other customers in the same way. I can tell he genuinely wants to do the right thing and help people in any way he can. Working with Earl was a refreshing experience. If you have tire issues or other service needs, I would highly recommend making a visit.

Aug 27, 2024

I recommend pep boys at Lemmon Ave. Earl is his name very professional, fun , positive, friendly person. Awesome customer service and vehicle service. Thank you Georgeanna Mequet

Aug 27, 2024

I was looking for somewhere to get my Prius battery replaced and Tony could not have been more helpful! He not only replaced the battery but helped me find one for a reasonable price as well. So nice to find someone you can trust with your car needs! Will be going back.

Aug 27, 2024

I woke up to a dead car battery and Tony took amazing care of me! He didn’t have the battery in stock but told me the best place to go buy one where I could save money. Once I got there, he had me in and out in under 30 minutes and provided a great service! He even told me I could turn in my old battery to get some money back. He is definitely someone you can trust with your car!

Aug 27, 2024

I would rate this place a zero if i could. I went in for an oil change - basic package nothing crazy. I was charged 90 bucks and thought "wow that's a lot" but gave them the benefit of the doubt. Hey maybe they used nicer oil - heck idk!!! Few days later my car starts having issues accelerating and it almost jerks when I accelerated. Brought it to Mazda (where i usually go) and ran a diagnostic on my car. They come in to tell me that when i got my oil changed they emptied out my transmission fluid and not my oil. Went to pep's to save money on an oil change ended up spending my Wednesday getting my car fixed and had to PAY for another oil change a week later. Nope never again.

Aug 27, 2024

Latress and her partner on Sundays are amazing! We came in with a flat and they helped us out, despite their large workload. They’re amazing and deserve an extra hand/person helping on Sundays. Amazing service!

Aug 27, 2024

Made an appointment and when I showed up for the appointment they said they didn’t have time to work on my car. Don’t understand what the point is for making an appointment. Will be taking my business elsewhere.

Aug 27, 2024

Rude, unhelpful and lazy. Came in with damaged tire with warranty and was told nothing they could do about it because someone was sick. Will never use Pep Boys again.

Jul 27, 2024

Hands down the worst garage I have ever had to deal with. They literally returned my car leaking oil, I spent 4 hours waiting on a basic oil change with little to no other cars coming in. Save yourself and go literally anywhere else.

Jul 27, 2024

Please dont go here. I had a damaged tire. Trusted guy to repair and install 2 tires. THIS GUY “CHRIS A” DID NOT PROPERLY BALANCE ANY OF THE 2 TIRES AND JUST LEFT THEM UNBALANCED. I was wondering why my steering wheel was shaking months later. Went to Costco and they handled it. Terrible place. Please for the love of god, go somewhere reputable. Your car will thank you.

Jul 27, 2024

Tony (manager) and the crew took great care of me when I got a sudden flat. Honest and attentive service. Appreciate them!