Pep Boys

Nov 27, 2024

Very prompt Extremely professional. With quality work.

Nov 24, 2024

Made an appointment online for the same day, got there, everything was taken care of, really nice guys, and the lobby area was comfortable.

Nov 23, 2024

Very rude. I call get put on hold until I drive to the store. Hang up walk in, it’s a customer. I wait, get to the front phone rings this man answers it and has a conversation in my face. Wow, he tells me the price for oil changed I leave. I will spend my money with who shows me respect.

Nov 22, 2024

I choose Pep Boys for my purchase and installation of Cooper Adventure tires. I had my vehicle towed in as the flat tire was not safe to drive. It ended up arriving later than my appointment time which was (10AM) but I did call them prior to then to let them know I would not be able to come with the vehicle. They received the car around 10:30AM. I was hoping to pick it up at lunch since I had an appointment in the morning however they said they hadn't pulled it in the shop yet, but were about to get to it. When I checked back at the end of the day, unfortunately, they still had yet to get to it. The staff member I spoke to over the phone demonstrated great service and was apologetic, mentioning they were understaffed and it was a miscommunication on their end. The job got done swiftly to pick it up that evening. I appreciated their honesty and ownership of the mishap. I totally understand things happen and was grateful for their communication of what occurred. Tires look great and have been driving well, about 3-4 weeks now since installation.

Nov 22, 2024

Never be too specific on what you think needs to be done with your car here. Told them the headlight was out and I thought that the bulb needed to be replaced. They replaced the bulb and I could see light coming out so I assumed it was working. First time I drove in the dark you would have thought they did nothing. Went back into the store to ask what we could do since the light clearly wasn’t fixed. Then I was told “you asked us to replace the bulb that’s what we did”. Probably one of the laziest responses I’ve ever heard. Take some pride in your work and business so that the customer doesn’t have to come back because “that’s what you asked us to do”. Funniest part is they were trying to pitch $1000 repair on a totally separate part of the car instead of actually fixing what needed to be fixed.

Nov 21, 2024

My wife took her car in for an oil change, and after they told her the car needed the valve cover gasket replaced and gave her an estimate of $1600. My wife asked if they could do the work and they said yes. My wife came home and let me know what was going on and I checked her extended warranty which to my surprise covered this issue. We called and asked if Pepboys could take care of the gasket and if they worked with the warranty company which they said yes to. We dropped off my wife’s vehicle the night before so they could start work at 8am when they got in. The next day my wife called them at 9am because they never called like they said they would, Pepboys then said yes we are working on it but we do need to make sure we can get parts and we will call the warranty people and they let her know they would call back with an update. Fast forward to 1pm when my wife calls back since we have not heard anything and they said, “oh yeah, we can’t work on your vehicle because we don’t have the “tools” do work on it.” When my wife asked why did they tell us the day before that they could work on it, they said “well we just diagnosed the issue”. But that is not true when we dropped off the vehicle we were assured they could have the vehicle done the next day. Now they tell us to take it to the dealer. Seems kind of odd that the day before when my wife was there alone and there was no warranty on the table they could do it for $1600, then they back out when they find they don’t have the “tools”. They didn’t think to call us to let us know they can’t work on her vehicle? Instead we go a whole day without the vehicle when we could have taken it to the dealer right after they found this out. Thank you for wasting our day. PS - we checked you only need a few basic tools that any mechanic should have to do this job, so I guess y’all were trying to make some money off a woman who was alone trying to get an oil change? Seems kind of weird how fast things change and the lack of communication.

Nov 13, 2024

Matthew and Brandon were a huge help with battery issues. Very friendly

Nov 06, 2024

Matthew and his crew were amazing! I had a dead battery and came in 45 minutes before closing. They were so sweet and reassuring. They got my car in fast and I was out 5 minutes after their normal closing time. I've gone to other Pep Boys and the experience hasn't always been a good one, but this location is definitely on my list of favorites. Great job!

Nov 06, 2024

Best customer service this my go to Pep Boy location!!

Nov 06, 2024

Going into hour number 3 of waiting for my scheduled oil change to be finished. Didn’t even bring my car in for the first hour.

Oct 27, 2024

Brought my car here to replace the water pipe that was leaking. They charged me $500 to replace it and never even checked to make sure the problem was resolved but told me it was when it clearly isn’t as it’s leaking from the same spot. They stole my money and never even completed the work properly and I was there for 6+ hours. I wouldn’t be surprised if they stole my brand new oem part and put some trash aftermarket part on my car or the same exact part they took off and they stole my brand new bottle of antifreeze and tried to tell me it took the whole gallon jug to fill it. I’m no expert but when I know it absolutely does not take that much to fill it.

Oct 27, 2024

Exelente servicio

Oct 27, 2024

I prefer this Pep Boys location. I had all four tires replaced and was very pleased with the results. The staff was very professional, and the place was very clean. This might be my go-to. I’ll definitely be back!

Oct 27, 2024

I received excellent customer service. The gentleman there were very helpful. Thank you guys.

Oct 27, 2024

Me gusta el lugar recomendado gracias Isabella.

Oct 27, 2024

Service was great and price was reasonable. Booked an appointment and work was completed quickly.

Sep 27, 2024

Always great service.

Sep 27, 2024

Great service! Thank you!

Sep 27, 2024

I stopped in to get new brakes/rotors, and get oil changed 2 days before my baby was due to be born. They did the brake check and even though I came in late, they were willing to help me out by staying later to finish my car so it was safe for newborn. So so grateful.

Sep 27, 2024

The entire staff that worked on Labor Day 9/2 were all great! Very attentive and so helpful. I had a 1:30pm appointment for a battery replacement and I was out of there by 1:50pm at the max! As a first time customer of Pep Boys, I’ll definitely be back!

Sep 27, 2024

Very helpful.

Aug 27, 2024

After the battery warning light came on, we took our minivan in. They determined it was the alternator. The first alternator they installed was bad, and they nicely explained this. Another was ordered and the car was ready the next day. They gave us a $100 off coupon without us even knowing it was an option. We realize things do not always go as planned with a business, but how they handle it is what matters. They were friendly, polite and even though we had to go 1 more day without our car, we came away satisfied. We will definitely be taking our car back in for future needs.

Aug 27, 2024

Been using Pep Boys for quite a few years. Always happy with the service. Only knock, the locations are not networked together so keep your receipts accessible.

Aug 27, 2024

I had an appointment at 10:am to oil change. 2 hours waiting and I had to leave without the work done in my car. Why to make appointments online and you do not have the time to do the work?. So unprofessional. They made me waste two hours of my precious time. Never will come back again to that location. 😡

Aug 27, 2024

I scheduled an appointment for Wednesday evening, but upon my arrival, I was informed by the front desk that I would need to return another day due to a staffing shortage. It’s frustrating to make an appointment only to be asked to reschedule, especially since I left work early to accommodate this.

Aug 27, 2024

Love the customer service and quality of work on my vehicle. However, do not like the wait time.

Aug 27, 2024

Sat here for 3 hrs for an oil change and tire rotation that they originally told me would take now longer than 40 min to do. I had to keep coming up to the front to ask them about my vehicle, where the employee consistently had a “deer in the headlights” look as if he had forgotten about my car. I’ve come here before and had better service. Extremely disappointed and will consider other locations or businesses next time I need an oil change & tire rotation completed.

Aug 27, 2024

Started work almost 2 hours after appointment. I had to put more oil in after the oil change because they shorted me. Also lied about me needing rotors for a brake job. I ended up getting the brakes done somewhere else without the need for new rotors. It’s really a disappointment because Pep Boys has always been my go to.

Aug 27, 2024

The people were very kind but the amount of time it took to finish my vehicle was a little concerning. I was there for a little over 3 hours and I had an appointment for an oil change. There were also people leaving before me that arrived after me. I also had to ask if my vehicle was ready because I saw it get pulled up but no one said anything to me.

Aug 27, 2024

i was called and told they can perform the rest of the diagnostic until i agreed to pay $380 for a valve that i know how to replace myself for $50 part . I asked if i can call back and he said yes , i called back and asked them to finish the inspection , i want to know if all fuel lines are good and gas tank is in tack. They did but my car has not been running correctly since i left. very disappointing

Jul 27, 2024

As always very good service. I trust you all.

Jul 27, 2024

Friendly and helpful staff.

Jul 27, 2024

Great overall experience

Jul 27, 2024

I usually get good service, but this last time my issue is with the appointment. I made an appointment about a week in advance for a 10AM time slot on Saturday. I arrived at 9:45 for my 10 o'clock appointment. Got checked-in okay, but at 11:15, I noticed my car had not been moved from where I parked it. I went to the advisor's desk to ask what was taking so long. The guy had to go out in the shop to ask, just to come back to let me know they only had one alignment station working. The first guy I talked to at check in said there was a car getting an alignment, "It won't be long." So, when they finally took my car back, it was surprisingly done in 15 minutes. Plus, when I got in my car to leave - mind you it has been extremely hot - my seatback was wet (eeeeeww). I just feel like they took my money.

Jul 27, 2024

Solid communication and they get the job done!

Jul 27, 2024

Very professional

Jul 27, 2024

Would never come back even if it was the last auto body shop on earth :) Rude, overpriced, scammy