Pep Boys

Sep 27, 2024

Excellent service! Very helpful. 10/10 Will be definitely be coming back.

Sep 27, 2024

I scheduled an alignment at 8am not knowing that the store opens at 9. The website and the store need to update their hours for better communication with their customers. The service was great though, I explained to the man in the front what was wrong with my car and it turns out I didn’t need an alignment I needed my wheels balanced. They’re patient people who are very knowledgeable. I enjoyed my experience and the prices seem just right. They even changed my air filter for free after realizing I needed it to be changed. Great people and service.

Sep 27, 2024

Took my car a week ago for it get a new serpiente belt installed cause my old one was shredded and the personal at the auto shop were nice and kind and fixed my car’s belt and it didn’t take long to get it repair. I’m glad that the pep boy’s is near by and didn’t need to drive far.

Aug 27, 2024

Very professionals and great customer service. Thank you very much. Thank you Gustavo

Aug 27, 2024

We were on a road trip when we had a flat tire. After we put on the spare tire, we went in search for a replacement. Three places did not have the right tire size. Fifty miles later, we tried Pep Boys in El Paso. I told them we were on a trip, and Ernie at the counter became extra helpful. He pointed out the flaws in our other 3 tires. Since their shop didn't have them, he located them at another. Our brakes were making a ringing sound the last few miles. My husband found they were missing a brake pad and were not safe. Ernie volunteered to pick up the tires himself. By the time he returned it was closing time. He and Angel stayed an hour and a half late replacing the tires and brakes. They were cheerful and competent in helping us. We finished our trip to Tucson in a safe, smooth riding, secure vehicle. I am a believer in Pep Boys now. Thank you for the good service when we were vulnerable.

Jul 27, 2024

Excellent Customer Service by your technicians on a Sunday! Thank you!

Jul 27, 2024

Tury and Ernie were professional and great to deal with. It’s people that make a business great!

Jun 27, 2024

Quick check in, thorough diagnostics and troubleshooting. Parts on hand for a fast repair

May 27, 2024

Great service

Mar 27, 2024

Great service, friendly and helpful staff. They always take their time to explain the issue with the vehicle and make sure you get the best services.

Mar 27, 2024

Tury the manager was helpful , informed and conscientious. From the moment we called to inquire about pricing, to when we walked in and left our vehicle, he was just as friendly and informed. Service was expedient and delivered within the timeframe promised. Our vehicle require additional service and Tury called to discuss everything before they went forward. We did both the front and back brakes, oil and filter changes and a tire rotation. We always come to the location on America’s and have never had a bad experience. Thank you Tury and team 😊.

Mar 27, 2024

Tury was awesome great customer service and fast !!!

Mar 27, 2024

Ernie at the front desk was absolutely great!! He was really kind to bring us coffee. Definitely will come back again.

Mar 27, 2024

Super friendly team, they assure my car receives quality service every time. Ernie & Arturo are always professional & respectful.

Mar 27, 2024

The manager Tury was so helpful. I got here a 45 min before they were going to close and he still took my car in to do my brakes. thank you for being so thoughtful and fixing my brakes. I really needed them. Amazing customer service

Feb 27, 2024

Been trying to call this location for the past two days and no one answers.

Feb 27, 2024

Brought in my suv as it had a sensor turn on and had no idea what it could be. Tury, helped me out and was extremely profesional in communicating updates every step of the way. Job was done quickly and effectively. Definitely recommend and will be coming back for all car troubles.

Feb 27, 2024

Earnie give me a good service with my breaks and 100% recommend.He is friendly

Feb 27, 2024

Ernie, the service advisor, provided exceptional customer service. He is honest and only recommends what your vehicle needs. Francisco, the technician, did remarkable work on my vehicle.

Feb 27, 2024

Fast friendly and professional. Military and Veterans Discount are offered.

Feb 27, 2024

Great service.

Feb 27, 2024

The service manager is a very knowledgeable about providing customer care and service my truck had catalytic converter oil pan leak and alignment tires and diagnostic done today job was done on a timely manner and all mechanical issues are up to par drove my truck 28 miles home with no issues felt like new.thanks to Bernie and his crew will definitely recommend this shop to all my friends and family good job Bernie and crew wish their were more people like them Thank you Bernie and to pep boys shop

Feb 27, 2024

Took my car in to replace 5 tire studs and my parking break adjuster which was an easy fix. They tried telling me they needed to replace my rotors, breaks, and break lines which they quoted me $1000 to fix. I picked up my vehicle and took it to a trusted mechanic to find out the parts I needed only cost $60 and it took less than an hour to fix. These guys are ridiculous and are just trying make commission off of you.

Jan 27, 2024

They don't respect appointment times.spend 4 hrs for a alignment

Jan 27, 2024

They installed a battery for me I really appreciate the work that was done and called me to let me know I needed a air filter replacement thank you pep boys.

Dec 27, 2023

I was very pleased by the way things were done. All my expectations regarding the service were met. Great value too.

Dec 27, 2023

Outstanding service

Dec 27, 2023

Took them 2 hours to replace 3 tires, guys were standing around eating burritos in the work shop, first tire took them 1 hour and 45 minutes, when I told them I had to leave they were able to get the other 2 tires in 15 minutes, they didn't have "enough time" to change out my cabin filter and just handed it to me, I don't know why I keep giving them chances, always have horrible experiences with them. Last one.

Nov 27, 2023

Got both my vehicle service in less than 2h great job price good

Nov 27, 2023

Great job, if the tire instalation would not take 2 hrs the rate should be 5 stars

Nov 27, 2023

I like to thank the pep boys of El Paso Texas, Socorro neighborhood, thank you for the excellent work you did on my 2014 Hyundai equus signature, the timing was excellent, I had my own parts pep boys put them on at a reasonable price I have no complaints, my car is working well I appreciate them for what they do. Shout out to pep boys El Paso Texas, Socorro neighborhood.