Pep Boys

Nov 21, 2024

Great service

Nov 20, 2024

If there was a negative star I would give it. Checked on website to see if there where restrictions on getting an inspection done. Didn't find any. Zoomed over since I work from 7-7 and they close at 8. Got there at 7:10 amd told they only do inspections from 8-5. Then why stay open till 8 and offer inspections but you are not going to provide. Plus attendant was not friendly and had an attitude. Don't get much service there but Pep Boys will never get any of my or families business.

Nov 20, 2024

Went above and beyond to get my car fixed!!! Thank you!!

Nov 13, 2024

I took my car in to see what was wrong with the ac since it had just crapped out on me one day, I took it in they said it was an electrical problem most likely and they would have to charge me 2000 dollars to fix. So I took it to my dad's friends shop in the north east he said I don't even have the motor for the AC in there, it had fallen out and it would be 100 something bucks with him working on it and everything no electrical problem at all. so that motor they wanted for me must have been top of the line or something.

Nov 13, 2024

Louie is always there doing a great job and very helpful. Thanks Louie and pep boys for having you there.

Nov 13, 2024

Never use pep boys they will tell you they did the work but do not do a thing! Just make you wait 5 hours

Nov 13, 2024

The staff was extremely helpful and professional. When my tire could not be fix, they tired to find me a matching tire but wee're out of stock. Either way....I very good experience.

Nov 06, 2024

Dropped off my car right before they closed and theh were able to work on it in the morning. Had the car by 10.

Nov 06, 2024

Hey guys, I took my car to Pep Boys for and oil change. The next day my car starts overheating and leaves me stranded off the freeway. Mind you, in the 3 years that I've had it, it has NEVER OVERHEATED.. I take it to them again and they tell me its a busted heater hose so they change it and charge me $412. The heater hose breaks again and leaves me stranded in Las Cruces. I take it to the Pep Boys in Cruces and they charge me $220 to fix it. It stays "fixed" for about a week or so. I get a job to take an old lady, who just got out of surgery, to her home in Deming NM. On the way over there, my car OVERHEATS AGAIN, this time leaving both of us stranded and my car with a BLOWN HEAD GASKET costing me over $7,000 worth in damages! I spoke to the manager (Luis) and he denies any responsibility for this. This is a crooked business and i would strongly advise to NOT take your vehicle to this place. Hope this helps everyone. Have a great day..

Nov 06, 2024

This location doesn’t have “good customer service” in their toolbox. If you make an appointment, you can expect your vehicle to not get work until at least two hours past that. They do not care about your appointment time. I worked recommend anyone go to this location.

Nov 06, 2024

Very helpful employees and quick service.

Oct 30, 2024

Fast and efficient service!!! Costly tho

Oct 27, 2024

Always get good service and options. They are quick

Oct 27, 2024

Fast service. Always friendly techs. Place is so clean.

Oct 27, 2024

They take their time to ensure to fix any problems or future problems you have with your vehicle i couldn’t trust any local mechanic shops but always trust pep boys

Oct 27, 2024

En el local de aún lado que viene siendo como el plus de tener un taller mecánico aún lado me atendieron súper bien el chavo con ganas de trabajar y amable. Por otro lado en el taller que se dedica a eso, no se tomaron el tiempo de ver que podían hacer para resolver el problema que tenía una solo desponchada era lo que necesitaba y su única respuesta fue que no tenía solución que necesitaba una nueva, qué casualidad que voy a Juárez y sin decirles dos veces me ayudaron y resolvieron No cabe duda las aspiraciones y ganas de trabajar se dan a notar a simple vista.

Oct 27, 2024

Great customer service. Very friendly and professional.

Oct 27, 2024

I have gone to this location for over 12 years for service. The professionalism has consistently decreased over time. Advisors are rude and extremely unprofessional. It seems as though customers are a bother to them when entering. When work is completed, no verbal summary is provided on what was done, any issues encountered, or what to expect for future appointments. Apparently a printout copy and email are sufficient enough. Unfortunately, I will be taking my business elsewhere for future service needs.

Oct 27, 2024

Not happy. I paid for a tail light bulb replacment and the bulb was still out after I left. I was in the area on business and had a schedule to keep. I didnt have the extra time to go back and go full Karen mode on them. Pretty unfortunate that I paid for a service that I expected to be done, and found out that I was scammed.

Oct 27, 2024

There services are overpriced. The hold times are 10-15 minutes for general questions and they don’t honor appointments.

Oct 27, 2024

Very helpful and got the work done quickly

Oct 27, 2024

Very rude customer service! Went for some FREE air and workers still have an attitude. Would not recommend

Sep 27, 2024

Agosto/29/2024 Súper Mal Servicio. Cita para Alineación me Re Agendan para Agosto/30/24 A las 10 am. Puntual Llego Manager LUIS MALA ACTITUD ME INFORMA OK TO TIEMPO DE ESPERA 4 HORAS PERDÓN POR ESO E ESPERADO TODOS ESTOS DÍAS Y HACIENDO CITA MI ESPERA ES DE 4 HORAS WOW EN ESE CASO NO MANEJEN CITAS SI QUIERES SI NO AHÍ ESTÁ LA PUERTA 😡

Sep 27, 2024

Crooks - they tried charging me $3,500 for a part that i got directly from the Manufacturer for $1,600 so be on the lookout. I suggest you buy your own parts and get them installed somewhere else, doesnt help they charge $148/hr for Labor either. Neeeeever going there again

Sep 27, 2024

Excellent service

Sep 27, 2024

Great Customer Service ! Very Professional Experence 👏 Justin the Man!

Sep 27, 2024

Made me wait 2 hours just to tell me they cannot service my vehicle

Sep 27, 2024

The techs and front desk staff are professional, friendly, knowledgeable, and efficient. As a single mom, they are the best at making recommendations to keep my vehicles running well.

Sep 27, 2024

Took my car for a quick headlight bulb and windshield wipers replacements, what a mistake! 1- they installed the bulb but did not leveled the light bulbs making it night visibility pretty difficult, 2 - they installed the wing size wiper blades.... If they can't handle simple tasks like those I can't trust them with a much complex mechanical issues?!

Sep 27, 2024

Very professional, courteous, and helpful

Sep 27, 2024

update: the service advisor just walked away from me when he made a mistake charging me more than quote. Another experienced sales advisor had to fix the problem. Walk- ins should be expedite faster. it took several hrs to get tires replaced.Pep Boys is the place I go for all my vehicles needs. The service is fast and reliable. I like the friendly reminders I get by text or email giving me updates on the repairs. I highly recommend PEP BOYS!

Aug 27, 2024

Awesome service and Luis took very good care off me and my vehicle

Aug 27, 2024

Horrible and unprofessional!! I took my 2019 vehicle in to check brakes and was told I needed to replace the rotors a total of $600!! I didn’t trust the individual so I went to another shop down the street and was told my rotors and brakes were like new and all they needed was some grease!!! This location also misplaced my wheel key and two bolts. Spoke to supervisor and he didn’t care. Tried to reach corporate but never an answer. Now I know why this location has such a bad reputation. Bunch of young kids just stealing from customers!! DO NOT GO HERE!!!