Pep Boys

Nov 26, 2024

Worst experience ever. Even 1 star is too high. Dropped my truck off for an issue with the heater. I was told they could fix it in three days. Turned into 2.5 weeks and they were unable to fix it. Dashboard was damaged and does not sit correctly anymore. Manager and mechanic keep making excuses and denying all accountability. Saying that's how it must have been when I dropped it off. No professionalism or pride in their work. Basically, I paid $450 for them to keep my truck 2.5 weeks, not fix anything on it, damaged my dashboatd, and told I must have dropped it off in that condition. Very frustrating!!!

Nov 26, 2024

Went in for a thermostat replacement. The work was done well and the issue was resolved, but they charged twice what the part was worth. Other than that, I'd recommend Pep Boys.

Nov 26, 2024

Very helpful and professional service, from the manager and the mechanics. thank you PepBoys!

Nov 20, 2024

Made an appointment for tires a week in advance, show up at 8am for my tire changes and they said they don’t have them in stock i would have to come back once they ordered. Makes no sense to be able to make an appointment for a product you don’t have available.

Nov 13, 2024

Rafael was very nice and friendly. He help me with all I need when replacing my tires today. Thanks to all and very good job.

Nov 13, 2024

pep boys gets the work done and efficiently

Nov 06, 2024

Got me in on a Sunday morning for an alignment. After waiting for another car, the service was quick. The car drives tight and straight.

Nov 06, 2024

Went to get help with my vehicle and service was great and staff was awesome thank you

Oct 27, 2024

Everyone knows it's hard to find dedicated, and honest auto mechanics everywhere. I went to Pep Boys and found out my air compressor was worthless, and after casa GMC had installed it. My mistake was getting an after market air compressor, but since casa had me wait for 10 days just for a diagnostic check just to tell me my air compressor was shot. Besides the GMC air compressors were not in stock and in back order with an unknown availability date. After installing the new air compressor it failed again after a month. Pep Boys quickly determined the issue and I had them install another air compressor. The Staff Ralph and Juan were really on it and took care of my issue . I can now feel very comfortable in taking my trucks to Pep Boys.!!!

Oct 27, 2024

Excellent service and communication. Got my oil changed and will be back to get my brakes done, too. Very Happy Customer Here.

Oct 27, 2024

Excellent service, Very professional. I use them for all my service needs on two different vehicles. Highly recommend them.

Oct 27, 2024

I have been using Pep Boys Service for 20 years for all my vehicles and have been very satisfied with their honesty, professionalism and service. Ralph, the service manager has always been my go to guy for service and advice. Very satisfied with this location.

Oct 27, 2024

Palma doesn't know what he's doing because he made spent a lot of money buying different parts, and my car is not fixed.

Oct 27, 2024

Quick and actually less expensive by half than what the dealership wanted.

Oct 27, 2024

Terrible service, even with an appointment a routine oil change took 3 hours... Told us it would take 1 hours. Then texted it was ready and still wasn't ready for another half hour. Avoid at all costs.

Oct 27, 2024

Very professional service and the staff was absolutely amazing. I was provided detailed explanation on my new tire purchase and made the best decision based on info provided.

Sep 27, 2024

Manager treated me well and was given excellent service.

Sep 27, 2024

Ralph and his team are amazing. I have been coming here for years because of Ralph

Sep 27, 2024

This Pep Boys is always my go-to to work on my car. I've always had trustworthy, fast, and friendly service. I've been choosing this location for years.

Sep 27, 2024

Great customer service!

Sep 27, 2024

Ralph goes beyond customer service. Yarbrough is the only Pep Boys I visit

Aug 27, 2024

Amazing thoughtful and professional

Aug 27, 2024

Clean facility / outstanding customer service / prompt service time / PepBoys customer over 15 years

Aug 27, 2024

Very fast service.

Aug 27, 2024

Very good

Aug 27, 2024

What exactly is the point of an appointment if you get there and they say they don’t have time to do your car 😂

Jul 27, 2024

First time ever walking into a Pep Boys…Rafael greeted me and took care of everything needed for my car…. I am now a Pep Boys groupie, and highly recommend their services.

Jul 27, 2024

Great customer service! Very fast and reliable. This will be my place to go places for tires and tire repair. Thanks for a great service!

Jul 27, 2024

Jerry and Luis F. Went above and beyond to help me get back to Wisconsin and make I was safe driving on the way back. My husband and I were very happy with th service.

Jul 27, 2024

Ralph is amazing!!!

Jul 27, 2024

They are always professional and polite when dealing with them. And great service too!

Jul 27, 2024

Very helpful and fast service

Jul 27, 2024

Very professional and prompt service,,,

Jul 27, 2024

Was quoted about $4K worth of parts and labor in order to repair my AC not cooling properly. I declined and told them I was taking it to get a second opinion. Took it to a Competitor and was quoted a little over $1K for a new compressor and all the service and labor it entailed. Will never return to Pep Boys and do not recommend. Not trustworthy.