Pep Boys

Nov 26, 2024

Proffesional and courteous

Nov 22, 2024

Worst experience ever. My car broke down on the way from San Antonio to L.A. in El Paso. Had my car towed here. (Big mistake) First off my online coupon wasnt honored for clutch service, for $599 - they gave me a number more like $2900 - then I offered to bring my own parts which will still have labor up to $1200, ok fine. (Deceptive practice and false advertising- offering $599 coupon online when it’s not honored) it’s Veterans Day weekend and I’m also a veteran and promised 20% off costs. Cool. So I provide parts and agree to fly back to L.A. and come back in a week. I call them up a day before asking if it I’ll be ready by Thursday and they said yes, no problem but said sorry, Veterans Day deal passed and can’t honor that anymore even though I brought my car in at that time. So yo make matters worse, I take off work, and book a flight today to go get my car when I receive a call while I’m in the air, a voicemail from Pep Boys saying the mechanic called in and it won’t be ready today. Joe I gotta take another day off work, get a hotel. I mean how angry would you be if this happened to you? I’m a veteran and the 20% discount should still be applied . I will be escalating these issues further….

Nov 20, 2024

Great service and repair was done quickly.

Nov 13, 2024

Like the rest of El Paso my tire pressure warning light came on as soon as the temperature dropped. I put air in the tires but the light was still on. Pep Boys took care of it, checked out my tires and gave me some much needed advice about the accuracy of gas station air pressure gauges, all at no charge.

Oct 27, 2024

2 hours for a oil change? Last time

Oct 27, 2024

Excellent attention from Robert and great work from Pablo!! Thanks a lot!!!

Oct 27, 2024

They don’t work with after market rims. Note, my rims are no bigger than a regular stock trucks. I understand if they can’t but they waited 1 hour and 30 minutes to tell me that. Horrible service.

Sep 27, 2024

Excellent service

Sep 27, 2024

Great service

Sep 27, 2024

I recently had a terrible experience at this particular store. I had called days before I had taken my truck to ask about pricing for a wheel alignment on my suv. I was told it would be about $100 dollars and the wheel alignment inspection would be free. I took it in over the past weekend to get the wheel alignment done and when I went back to pick it up. The wheel alignment was not done and the service advisor gave me a full report/quote of all the issues on my suv. Totaling to $2k. I kindly declined the services and asked for the wheel alignment only but the advisor kept insisting on getting the other parts because he said the wheel alignment was not going to fix my issue. Since that was the case I declined all services. which at that point I was being charged nearly $100 for the inspection. I told him that I agreed to pay for a wheel alignment and not an inspection. He insisted that I agreed to it and that I was never told the inspection was free when I was told that over the phone before taking it in. He also pushed it in my face that I signed for it but I clearly remember signing when I told him I needed the alignment and his handwriting was very poor to where I couldn’t even understand what he wrote down. After going back and forth with him he threatened to call the cops which is why I ended up paying but this was very misleading and I feel like this advisor Robert Lozoya pulled this on me because he felt like I wasted their time and because I declined the additional services that he recommended. Sorry that you guys didn’t get your expected commission on this one but I went in there for a wheel alignment and that is what I requested from the beginning, As a customer that should’ve been respected and Robert shouldn’t have taken it upon himself to do a full inspection and he should have acknowledged the fact that I was misinformed by one of his staff members about the inspection being free but regardless I did not agree to pay for an inspection I AGREED TO PAY FOR WHEEL ALIGNMENT so the one that committed theft and that should have had the cops called on them was pepboys on MESA.

Sep 27, 2024

Just a quick review of thanks for an employee named Andrew Giner, who initially worked at the Dyer location before moving to the North Mesa location. He helped my dad out at the Dyer Street store a few months ago and was so friendly, my pops actually mentioned it at dinner that night. Two weeks ago, my friend and I had a flat tire on a Sunday morning, were barely able to roll into the Pep Boys North Mesa location, and that same employee, Andrew Giner, was friendly, accommodating, and made us feel at ease. Customer service used to be an art, and it often seems to be dying a slow death, particularly in El Paso; however, Mr. Giner is the epitome of a good representative for his company, and I really couldn't be more appreciative.

Sep 27, 2024

My complete satisfaction with the service and employees

Sep 27, 2024

always pleasant to customers....done when say it will be..God bless

Aug 27, 2024

Great customer service, nice, friendly, very professional and fast.

Aug 27, 2024

Horrible service. Went for a state Inspection and asked how long the wait, he ignored my question and continued the process, after 40 mins he comes back and tells me the Inspection guy is not there. Definitely not coming back.

Aug 27, 2024

I was helped my Alex/Alejandro on a very stressful day and I cannot emphasize how helpful and informative he was. He went through everything with me and even gave me military’s discount for being a Veteran. I recommend this place to anyone! They were fast for their service and went above and beyond! Thank you so much 😊 They definitely have both my and my family’s business from now on for all our needs.

Jul 27, 2024

Canceled appointment as soon as I got there. They were rude, I am suspecting because I give off my gay demeanor. I made an appointment, yet I was told that they weren’t doing alignments because they were repairing; however, vehicles were being done on the alignment. They could have called as a courtesy; considering that I requested a call back when I scheduled my appointment.

Jul 27, 2024

I came into Pep Boys in the morning with no AC in my car. I had no idea what to do so Robert at the front made me feel at ease. He talked through everything with me every step of the way. When i left I was very happy with my day there and now i have AC. Thank you so much Robert!!! If i ever have any more problems with my car i will 100% be going back!!

Jul 27, 2024

Really bad service. Got here at 7:25pm with a blown tire & they didn’t want to help me out, keep in mind they close at 8:00pm. They preferred to lose my business than to stay a bit later. Never coming again, first & last time coming here.

Jul 27, 2024

Excellence plays an important role in our daily lives, these day's and we are all looking for Value. I had a couple of quotes from other repair facilities, but Pep Boys offered a better time frame. Having brought my own part for my AC, the price for the installation was a little steep, but I needed the work done, for traveling across the state in the Summer heat. I reluctantly paid for it, trying to convince myself that there is a book that states labor charges, and to evac and refill the AC, but this took a chunk out of my budget, and would have used the outrageous amount for some more services. Definitely a Game Changer, for future visits, unless I get the quote in writing, of which none was offered. Beware, they do great work, and fast, but it will cost you a fortune to get it done. Thanks, Pep Boys!!

Jul 27, 2024

Excellent service & good prices

Jul 27, 2024

Horrible service and never coming back. If you ever go here make sure NOT TO TALK TO ALEX. We can in talking about fuel pump or fuel injector problems and they ran the wrong diagnostic for 3 days while we were stranded in a hotel. Long story short, they couldnt find the problem because they weren't looking anywhere near the right place.

Jul 27, 2024

Professional and courteous staff. Answered my questions to ensure I knew what was going on. No pressure sales. Car was returned clean.

Jul 27, 2024

Robert was very helpful.

Jul 27, 2024

Rude. No help.

Jun 27, 2024

Came to get one tire changed off the rim not even off the car and they took hrs i saw them walk past the tire multiple times once asked how much longer they had no idea 10/10 dont recomend

Jun 27, 2024

Dan was very helpful in getting my car fixed quickly, would recommend this shop to others!

Jun 27, 2024

I'm glad that Luis did a great job on my vehicles making sure we left safe!! I will definitely be coming back.

Jun 27, 2024

Quick, affordable car inspection done within 20 minutes. Dan was very nice and enthusiastic with helping me.

Jun 27, 2024

Robert, from Pep Boys, got my brakes fixed and went above and beyond so that my vehicle was ready for the road. He kept his word and that is gold!! Thank you 🙏🏽

Jun 27, 2024

ST235/80R16 Trailer tires Dismount & Mounting on rim only. This job quoted for $181.94 Unbelievable. The guy on reception (with gold nail on ears) knew this is not huge tire and it needs simple job, usually I paid $30 only for this service at any Pep Boys or Tire shop. He tried to charge me for big trailer tires price, which is 22.5. Pep Boys please update your system or Train your guys to quote properly.