Pep Boys

Nov 26, 2024

The macanic that does wheel alignments was very professional came out and explained what was going on with truck told me what was wrong and explained what he was going to do

Nov 26, 2024

Cat was awesome. She should be the assistant manager 😁

Nov 25, 2024

I recently had the best service experience while getting the battery changed in my Range Rover, and I can’t say enough good things about it! Aaron was the technician who assisted me, and he truly went above and beyond. From the moment I walked in, Aaron greeted me with a warm smile and made me feel at ease. I often feel anxious about car maintenance, but he took the time to explain the process in a way that was both clear and reassuring. His professionalism and expertise shone through as he answered all of my questions without making me feel rushed or overwhelmed. What impressed me the most was Aaron's exceptional kindness. He treated me with respect and genuinely cared about my experience, which made a typically stressful situation so much more pleasant. He even followed up to ensure that everything was working perfectly after the battery installation. I never thought I would say that I actually enjoyed getting my battery changed, but thanks to Aaron, it was a positive experience from start to finish. If you’re looking for top-notch service and a friendly face, I highly recommend visiting this location and asking for Aaron. He is a true asset to the team!

Nov 23, 2024

That man Zack rlly did a good job, idk abt that Alex though. Ask for Aaron he is awesome. Stay away from Cat, she is just awful.

Nov 23, 2024

These guys really know what they’re doing. And not only that, the customer service is Second to None. Go see them for anything. Tires, suspension, diagnostics, and even maintenance is affordable.

Nov 20, 2024

Always the best

Nov 20, 2024

Have had my car serviced here a few times now, they have always been helpful and fair. This last time I tried booking an appointment online that didn't end up going through, but they still worked me in on the spot at the time I was supposed to have the appointment. The initial quote for the service I requested was $41, but after evaluating the vehicle, it turns out there were 3 separate issues not just 1. They kept me updated the whole time, and the final price came out to just $76 after fixing the additional issues, because they added some of the additional parts for free. Overall have always been happy with their service.

Nov 20, 2024

Pep Boys rocks.

Nov 20, 2024

Very bad service. Gave me a price of $29 then raised it to $145 just to change a battery and we even had the battery just needed help switching it out. Then we came right down the road and they only charged us $40

Nov 13, 2024

I had a wonderful experience at this Pep Boys today. Aaron was helping myself and my mom, and truly gave us the best customer experience we have received in a very long time. It was raining, and while my car was being worked on, he offered to drive us to lunch so we didn’t have to walk. And even picked us up when my car was ready! All the employees were extremely kind and we will definitely be back for new tires in the future!

Nov 13, 2024

I had an appointment for a simple oil change at 9 AM, expecting it to be a quick and efficient process. Instead, it took until 1 PM to finish! For a basic service like an oil change, this wait time is absolutely ridiculous and unacceptable. I brought my Scion TC in, paid over $60 for a full synthetic oil change, and expected professional service, but that was far from what I received. The staff, especially the cashier, was disengaged and barely communicative, making me feel like my presence and my time didn’t matter to them. To make matters worse, they handed me the wrong log for the courtesy inspection! This level of disorganization and lack of attention to detail is shocking. Pep Boys, get it together! If I’m paying for an appointment, I expect my car to be serviced promptly, with accurate documentation, and with customer service that at least pretends to care. Extremely disappointed and won’t be coming back.

Oct 27, 2024

All the guys here are heroes. If you had to choose between discount tires or this place choose this place they're honest. Thank you Aaron, Daniel, Earl, Shane, and everyone else!

Oct 27, 2024

I made my appointment online with no problems. I showed up on time and they immediately took my car and repaired it. The repair was done in excellent time. I usually service my Mini Cooper at AutoNation and I will now have Pep Boys service my Mini Cooper with all maintenance requirements. Brett did an excellent job on my car. I am so impressed. Total time was 15 minutes!

Oct 27, 2024

This location doesn't have a way to run your car inside the shop to get your vehicle codes to reset. Other than that, the service is great and their customer service skills are as well. Especially Cat.

Oct 27, 2024

This location has been servicing my vehicles for three years. I always leave satisfied & do the work required to keep me rolling.

Sep 27, 2024

Is a place where you can take your vehicle for any reason .. and they will help you so friendly

Sep 27, 2024

Jordan , Jerry, and entire team exhibited Excellent Customer Service from start to finish. Gave me a report on vehicle I knew exactly which issues to address with former repair shop! These gentlemen were fast, friendly, and most importantly, did the job right the first time! Kudos to the CampBowie Team!! I will be back!!

Jul 27, 2024

Exelente servicio 😎👌🏻👌🏻

Jul 27, 2024

Felicia and staff were amazing, kept me informed during the process. Tech did a great job.

Jul 27, 2024

Jason and Bret made quick work of replacing my battery and on July the 4th holiday! Very professional and courteous. Will definitely go back!

Jul 27, 2024

Pep boys technician Jerry provided good service. He listened to what I what I had to say and performed only the repairs I asked for.

Jul 27, 2024

The team at this PepBoys location is extremely knowledgeable and friendly. Both Cat and Jerry truly know their stuff. I needed a diagnostic done on my AC and from the moment I entered, they explained the whole process and gave me a step-by-step walkthrough of the issue once fixed. Excellent service, especially for a Sunday.

Jul 27, 2024

These are some of the best people in the business that work here. I’ve taken my truck here a few times for things I cant diagnosis or fix myself and never sweat it. Felicia, Cat, and Jerry are friendly, thorough, and honest. Very rare to find in the industry these days, and very grateful for them and their work!

Jun 27, 2024

Felicia was amazing! She took the time to find the best deal on tires for my budget. Bret was timely in getting my car back to me. PepBoys gave me a complimentary 12-point inspection. Now I feel comfortable getting on the road next week to visit my family in Houston! Thanks guys! 🤗

Jun 27, 2024

Great place to get your car worked on.

Jun 27, 2024

Horrible customer service. Cat said she could get right on it to change a brake light..25 mins later, they never touched my vehicle. I'll never return to this location

Jun 27, 2024

I scheduled a routine oil change with them and they were incredibly helpful and kind. Felicia was very nice and straightforward. Bret, the mechanic, only took about 15 minutes and it was fairly priced. I would recommend them for any other maintenance needs!

Jun 27, 2024

Kind customer service on a Friday. Didn't have an appt but the guy ,Jason maybe? at the counter got me in anyway and I was done within 30 to 45 mins.

Jun 27, 2024

Overall great experience, I had everything I needed serviced in a timely manner.

Jun 27, 2024

Sam and Cat took wonderful care of me! Great service.

Jun 27, 2024

When up to store to get State Inspection done on my truck. Got to the inspection quickly and finished fast. Great service! Great people!

Jun 27, 2024

You go there once, get good service, they're the place you come back to whenever Fort Worth kills your tires. Excellent service!! Thank you!!!

May 27, 2024

Went to pepboys and spoke with Cat and Jerry about my car over heating. Jerry responded and said that pepboys are not touch my car because it’s probably a blown engine. Mind you he didn’t even touch my keys or even look at my car. When a friend was trying to help me explain what to ask for what to do. Cat the lady at the counter refused to want to talk to them or even want to deal with me. I just want to know what is causing my vehicle to overheat. This is poor service. Sitting down when you showed up and chairs or what were they doing on their phones. When I got there they were sitting in chairs and I want you to say that she was on the phone. Please tell me she was on the phone. Cat was on her phone. I could tell by the moment I walked in that they didn’t really want to work. This is not how I wanted to spend my Sunday after church.