Pep Boys

Nov 20, 2024

Place could do a little cleaning but overall experience with the crew was very good! Very knowledgeable and they very professional.

Nov 06, 2024

Had all my gaskets done at the same time I even paid for the extended warranty the valve cover started leaking 2 months later the Hispanic manager was being rude and wanted to not honor the warranty saying I had to wait after 6 months and even canceled my appointment after I was at home I came back with my camera and he agreed to fix it . They did next month the the tube seals leaked oil on my plug and needed to be replaced also they charged me 110 to diagnose and I had to buy my own plug and coil even tho there bad gasket jod is to blame... Now here I am today back at the same shop with the same car and the same problem... Ps and I recorded him speaking about how he lied about the last job and just replaced my sparkplugs and said they redid the gasket . And yes it's is still under warranty ..the other people are polite but This manager Martinez needs fired if u see him just go to a nother location or wait for the cool guy who rides motorcycles to work

Nov 06, 2024

I went in for an alignment on my truck, and they estimated it would take an hour to complete. The staff was very nice and polite, providing me with an honest and complete price for the service. I waited for the work to be finished on my vehicle, and it was completed as initially described, with the price also matching the initial quote. The staff was very polite, honest, and above all, professional. It's a great place to get reliable work done on your vehicle, as they have been around for a while. The pricing was fair, and they also offer a long desk where you can sit, plug in your phone or tablet, and wait comfortably.

Oct 30, 2024

Le ise el cambio de aceite y al segundo día me prendió el sensor de la presión de aceite y regrese que leisieeon ya mejorarán y no más fue x el cambio de aceite

Oct 27, 2024

Great customer service and finished up the work right on time.

Oct 27, 2024

Paid for alignment. One week later still was pulling with my new tires. Manager Martinez would not realign without charging again so I went to another shop to correct the pull. Cant see paying Pep BOYS a second time for a job not done right. If they couldnt do it the first try what makes me think a second paid job would be any better. Horrible customer service at this Pep Boys.

Sep 27, 2024

I scheduled an appointment online for the seminary location in Fort Worth and the service was horrible I mean bad . My vehicle needed an alignment. What should have maybe took 2 hours took most of the day I dropped my vehicle around 11:30 am and didn’t get it back until almost 6 pm . I had to call several times and all I got was the run around. So I decided to go in to find out what was the situation with my vehicle and when I entered 3 associates were in the lobby 2 employees 1 manager . Neither of them acknowledged I was there never asked if I needed help they just went on about their own conversation. They were to busy talking about another employee girlfriend. Customer service here was so disappointing if the founders were alive today they would be totally disappointed how this location service had become . Why go to a business were no one acknowledges you including the manager . He should be an example to his employees but obviously not . DO NOT GO TO SENINARY LOCATION I HAD BETTER EXPERIENCE AT THE LOCATION ON ALTAMESA

Sep 27, 2024

Mario is the man, he gets things done.

Sep 27, 2024

The bearded guy at the service counter was very fast and helpful. Best Pepboy location I've ever been to, I wish it was closer to my house

Sep 27, 2024

They were great!

Aug 27, 2024

Guys were nice. Went in for a tire installation and alignment. They told me it'd be 1.5 hrs and it took 3. Other than that everything went fine. They charged me what was quoted and car came back the way I left it.

Aug 27, 2024

I just LOVE coming to this particular Pep Boys location. The service is always TOP NOTCH especially because of my guy BEN. I have made Ben my personal Pep Boys mechanic lol :) When he performed work on my Mercedes for the 1st time I was hooked. He truly takes pride in his work. He is kind, integral, honest & respectful. He is very efficient, thorough & detailed when it comes to diagnosing the problems with your vehicle and also with the repairs. The other staff are wonderful too. Thank you TONY for your assistance and the others for making the atmosphere worth coming too and also while waiting on your vehicle. I can't forget about the Managers CHARLES & HILARIO they are awesome too! When I don't have a repair that only Mercedes Benz Dealership can handle, Pep Boys on Seminary is my favorite place to go for those repairs. I don't have to worry about being taken advantage of with lies and false repairs that are not needed and made up prices. Thank you all! #happyandsatisfiedcustomer :)

Jul 27, 2024

Awesome place to get your car or truck repaired. William B was very transparent about repairs and did an awesome job. I will return to this location in the future.

Jul 27, 2024

Everyone did an Excellent Job, Thank you all very much….

Jul 27, 2024

I've never been to a place where after waiting 8 in-store hrs and 5 DAYS of out-of-store time they still failed to find my A/C problem. Imagine driving away in a hot car in a Texas June after all that. They cost me 5 days of work and I was forced to go to Autonation Ford anyway (who found my problem in 3hrs...imagine that). Avoid.

Jul 27, 2024

The master mechanic at this location is excellent he is very experienced and knowledgeable.

Jul 27, 2024

They provide excellent customer service and are very friendly. However, they are also extremely busy. Always. So if you need repairs in less than a day or two, i would recommend somewhere else.

Jun 27, 2024

Fast and friendly service.

May 27, 2024

Excellent customer service, thank you Helen and William

May 27, 2024

Had my truck serviced. Was pleased with price and service.

May 27, 2024

Needed new brakes. Happy they are able to work on Mercedes. They are faster than the dealership. No complaints

May 27, 2024

Bad service

May 27, 2024

Charles the assistant manager went over and above to solve my problems

Apr 27, 2024

Arrived 5 min before they closed for the night, they welcomed me in and had an awesome tech fix my flat tire super fast. Came out very cheap as well. Great service! Thanks again