Pep Boys

Nov 17, 2024

Dishonest service towards senior citizens

Nov 03, 2024

I’ve been a loyal customer at this location for years, but my recent visits have been incredibly disappointing. My last appointment was a nightmare—I waited over three hours, and my car still wasn’t ready. This has now happened twice in a row, and it’s clear that the service has really gone downhill. The staff was not only unprofessional but also rude and unhelpful. At one point, an employee actually stopped mid-conversation with me to answer the phone, explaining that it’s a new corporate policy to prioritize calls, even over in-person customers. This lack of common courtesy is mind-blowing! There’s no communication with customers here; they seem to have no problem wasting your entire day for a simple oil change. I will no longer bring my vehicles to this location, as they clearly have no respect for their customers’ time. Corporate needs to step in, train the staff better, and do better overall.

Oct 27, 2024

Service sucks two time we went to get tire repair they said they won't fix it we need new tire don't go there no good sevice

Oct 17, 2024

I had an appointment for a battery replacement. Service was very professional and courteous. My car was ready in about 30 minutes. I’ve always had good customer service at the West Shaw Pep Boys.

Oct 17, 2024

I needed to do Uber inspection and i change my front window, but there’s a small crack in it and the old guy in front refused to give me the inspection. He didn’t let me finish talking He told me sorry I can’t. You can barely see the crack. Sometimes its good to have some humanity

Oct 17, 2024

I’ll never go back to that location. They don’t show us back to the customers plus Dana professionals at what they do. They should have somebody else other than Andrew to manage the shop.

Oct 17, 2024

Made an appointment and was early. They did their best to get it done ASAP. Personable and informative staff. Would recommend going here

Oct 17, 2024

Quick thorough service, friendly staff!

Oct 17, 2024

They are not helpful at all rude customer service I have bought a battery from them and it was shutting off the whole car. Every time I go back, they say that they test the bar and the berries is good I went to the dealership. I have to change the battery because the voltage doesn’t match the car.

Oct 17, 2024

They should have an option for no stars so I can rate that location bad customer service

Oct 17, 2024

Today october 16 2024 8:00 am i come for battery exchange front desk guy he is very rude he dont khnow how to talk customer

Sep 17, 2024

Excellent customer service, great communication & all work completed promptly.

Sep 17, 2024

I had an appointment at 12 PM to change one tire on my vehicle, but my experience was extremely disappointing. Despite arriving on time, I ended up waiting for 3 hours and 40 minutes. When I politely inquired with the receptionist about when my car would be ready, I was met with rudeness and a refusal to talk with me. To make matters worse, after my vehicle was finally ready, the receptionist intentionally delayed completing the paperwork, making me wait an additional 20 minutes. It was clear they prioritized walk-in customers over those who booked online, which is unacceptable. I won't be returning to this place and wouldn't recommend it to others.

Sep 17, 2024

I’m not sure WHY customers are met with such dismissive arrogance and rudeness when we’re here to pay to have work done. And this wasn’t even the first time. The owner spoke to my husband and I in a very condescending manner and if he rolled his eyeballs at us any harder they would’ve popped out of his head. Was quoted $350 that another workshop I do frequent (but it’s farther away- run by gentleman called Charlie) managed to get done for $20. The gentleman here was charging us more than the dealership was, it’s almost as if he didn’t want our business, was pushing us out the door and made alarming comments about our ethnicity. After two experiences that have gone the same way, we will not be back and do not recommend this location.

Sep 17, 2024

Not a profesional

Sep 17, 2024

Went to these pep boys because I wasn't please with the one I went to on Blackstone in Fresno, Ca. These guys at the shaw location were fantastic! Great customer service and support. The area is quite busy but worth the trip to this location. 👌

Aug 17, 2024

I had an appointment at 6:30 pm on August 5, when I check in at the front, the lady told me that they couldn’t take my car in because they close at 7pm. No one call me to notify me that my appointment was cancelled!!

Aug 17, 2024

Terrible experience. Was promised a tire patch within a couple hours since it was a walk in. 8 hours later and my car was not patched. I called 2 hours before closing they said the car was next one to be serviced. When I got there they gave a lousy excuse that they were too busy to do a 10 minute patch. To make things worse they left my car unlocked possibly after searching through my items. DONT GO HERE IF YOU VALUE SAFETY, CUSTOMER SERVICE, AND SOME DECENCY.

Aug 17, 2024

Trish thank you for doing a great job. you made everything go so smooth and easy. The tires have a very good feeling and quiet. Store #777 Fresno, you rock

Jul 17, 2024

I got my oil changed by the staff at Pepboys. It was an easy process and even got a huge discount using one of their coupons. The wait time was also minimal.

Jun 17, 2024

Andrew is an awesome manager and he's training a new service writer, and she is doing great despite only being on the job for 1 week. I will continue to service my vehicles at this location only.

Jun 17, 2024

Bought new tires. 2 tires kept loosing air. Turns out had 2 faulty valve stems. They only fixed one ( after third trip back) didn't even look at other tire. I kept insisting I had an another issue and the brushed me off and walked away. I had to Keep filling tire with air and when back in Fresno, the pepboys here said I had a bad stem, fixed it and it appears fine now. Two other issues about Reno. Customers complained about poop on the floor of the restroom and nobody cared and never cleaned. Also, one of my custom stem covers was taken. Apparently the jerk who walked away from me likes to collect them. Udate.....had to return to pepboys as another tire has a leak. Called on Sunday and it was decided would bring my car in early Tuesday as they would order me a tire Monday night just in case need one. ( memorial day weekend) Fine no biggie. Got there, early. Guy at the counter was rude as could be ( didn't recognize anyone ( got to know others well with so many visits) was told they all quit in the same week. That alone says a lot. Tire wasn't ordered, was " not expected" and was not going to put up with rudeness after already been here 8 times over the tires. Said he was short on staff too, hmm wonder why? Left to go to another tire place instead of waiting there for what could be warrenty work. I will never return. Let me add too that a month ago I went there ( because was opened on sunday) and was quoted $2500 for work. Said I need to get other quotes. First "other" quote I got was $335 for the same work. That's a major difference.

Jun 17, 2024

Staff are friendly and professional. They listen to your concerns and address any issues with your vehicle in a timely fashion. I will definitely come back for any services I may need for my vehicle.

Apr 17, 2024

Courteous and fast efficient service.

Apr 17, 2024

Quick and easy

Mar 17, 2024

Great team, great service!!

Mar 17, 2024

Last review disappeared, we had went to this one in hopes of getting our battery charged. They had (woman and a man) said it was at faulty and it wasn’t working. We kept asking question and the only response they had was they didn’t know. You’d think they would at least give a variety of ideas the least but they didn’t try at all. The lady said we’d be able to get 10% discount off if we traded the old battery off and bought a new one but we thought this whole interaction was fishy. After finally being able to charge it ourselves and get everything to work the battery is working better than ever. {We believe they were trying to scam us for our nice good battery and our money and time} luckily we didn’t do it. We were low on money and hopes cuz we had just got this car and we were already struggling so this happening just was unnecessary and disappointing. I hope they didn’t do this to a more unfortunate family :(.

Mar 17, 2024

Miguel was great and all went well.