Pep Boys

Nov 21, 2024

Huge shout out to the Pep Boys team for helping me with the diagnostic and holding my car a few extra days while I got a plan together!!! Really meant a lot during this stressful time

Nov 20, 2024

I highly recommend them for their services, They performed a thorough inspection and Allen offered preventive maintenance recommendations. They were professional, knowledgeable and did an excellent job on my vehicle.

Nov 13, 2024

I had some concerns about my brake pads and came here to check . I appreciate Cody helping me out and showing my brake pads were okay . Even let me under my car to see for myself which I really appreciate as well . More of I need to see it type of girl . And with his help and knowledge I was able to see things were just right !!!

Nov 13, 2024

The mechanic walked me through everything that needed to be done and the front desk rep Brandon was PHENOMENAL. I WOULD DEFINITELY RECOMMEND TO FAMILY AND FRIENDS.

Oct 30, 2024

Go to Pep Boys for tires and great deals. The workers there were so helpful and understanding. I want to thank Brandon, Bruce and Cody. They found a big crack in my tire, about to pop and also a screw in my tire 🛞. I love my new tires Kumos.

Oct 30, 2024

I want to express a huge thank you to the team at Pep Boys for their outstanding service a couple of days ago. Cody, the very friendly and handsome manager at the time, his smile made the entire process great. It smooth from start to finish, answering all my questions and ensuring I was taken care of. Brandon looked to be helping him out when needed and was very kind. He made me a coffee while I was waiting since silly old me did not know how to use the machine. a big shoutout to Bruce, the guy who installed my new tires and checked my brakes. The shop was clean and well maintained, and the team’s professionalism was showing in every step. Thank you for the amazing service that was done, I appreciate the management for picking out a great team of workers. It seems like this location is one of the few pep boys that still have the selling and customer service spirit still left with them . Will definitely be coming back for future services!

Oct 27, 2024

Fui de urgency alli, y tuve la suerte de ser atendida por ese Chico tan joven llamado Brandon, es muy excelente y veraz en su trabajo, muy profesional, le doy un 5.

Oct 27, 2024

Great and professional service

Oct 27, 2024

I have extended warranty pep boys failed to send the correct information five days to pay my car was fixed the same day I bought it I seven days later still can’t get my car

Oct 27, 2024

I want to express my sincere appreciation for Branded, who was incredibly helpful. If Pep Boys continues to have employees like Branded, who interact with customers in such a sweet and caring manner while solving problems, it will be immensely beneficial for the company. There was another staff member at the same location, possibly a manager, who could really learn from Branded on how to provide excellent customer service. With employees like Branded, I would be a loyal Pep Boys customer for life.

Oct 27, 2024

Needed new brake pads, found the best deal and best staff! Brandon was a huge help in getting the right parts and quick service! I will definitely be back for any automotive needs!

Oct 27, 2024

Took my daughters car to get oil changed without an appointment. They got us in right away and did an excellent job. Brandon was very good at getting us in and out

Sep 27, 2024

Allen was really nice and accommodating during our visit. I would recommend asking for him when you come to this location!

Sep 27, 2024

Brandon and Alen were really helpful guy. They deserve a raise. Had the best expiration here.

Sep 27, 2024

Everyone very nice and helpful.

Sep 27, 2024

I had a terrible experience at this car workshop. They didn't complete the work properly, and the management was awful. There was only one technician in the bay, and the customer service was just as bad. Cody, who was attending to us, was smoking a vape right in front of the customers. They also didn't add a sticker after the service was done. This place is highly unprofessional and I would never recommend it to anyone. Avoid at all costs!

Sep 27, 2024

Was lied to about tires being rotated and didn’t get proper check for spark plugs. I waited over 30 minutes for the false tire rotation that never happened. I also was not offered a free full vehicle inspection. I was actually charged $38 to look at my tires.

Aug 27, 2024

Allen & Bruce rock the show. Bruce explained everything very well and Allen gave us few options to get our problem solved. Thank you guys!

Aug 27, 2024

Excellent service and Alan is very professional

Aug 27, 2024

Only getting two stars because Shaun was a stand up guy for most part. Get this, .8 hours of labor is $130. $130!!! The mechanic broke something on my truck and wouldn’t fess up. I got an alignment, but the steering wheel is still not centered. I don’t recommend this place.

Aug 27, 2024

Pep Boys did a great job in diagnosing the problem with my car's A/C and resolving the

Aug 27, 2024

Very helpful and professional.

Aug 27, 2024

good place, the people at the front desk were very helpful and kind to me and got my tire fixed quick and easy, 11/10 service 👍🏼

Aug 27, 2024

Repairs was done great but when it comes to communication, it lacks a lot. An hour and a half work was completed who knows what time. No one contacted me about it. Had to call and show up at the shop to find out my vehicle had already been serviced.

Jul 27, 2024

Great service! Thanks to Allen and Justin I was in and out in minutes!

Jul 27, 2024

Just moved to Houston from Memphis. Have always used PepBoys. This was my first time at this location. Allen did a fantastic job from start to finish. Will be going back!

Jul 27, 2024

Muy mala experiencia lleve mi automóvil me cobraron casi 500 dólares y no me pudieron resolver el problema muy mala atención cuando hablas español te menos precian

Jul 27, 2024

Que mal servicio tiene el joven justin que estaba atendiendo tenía una actitud pésima le dije que quería cambio de aceite y me dise que si estoy dispuesto a esperar 45 minutos le digo que si y luego se fue me dejo parado enfrente y nome dijo nada se puso aser otras cosas y me dejo esperando me tuvo que ir

Jun 27, 2024

Allen was very helpful and assisted me in the best way possible!!!!!!! He did a very awesome job!!!

Jun 27, 2024

Worst service store I have ever been!!! Do not even try going there. I went to install 4 new tires and paid for it, including the wheel balancing. The wheel balancing was never done and I went back twice to give them a chance. Finally they said their equipment was out of service and sent me to the store on Greenbriar, W University. Went there and they said to go back since I pay them. They would only do it if I pay again. After that, I called and made another appointment to the store located at N 610 close to Ella Blvd, went and they took care of the work. Also said, do not ever go back to the store on Fondren and 59. Pep Boys at Fondren and I-59 assistant manager Cody, lied to me and ask me to go back for service at a time he was not going to be there. Mike, the tire installer said he did not know how to install Run Flat Tires, lied to me and I offered to show him how to do it. The he did it, but did not balance, or advice me about it even after I paid for it.