Pep Boys

Dec 04, 2024

I always like to bring my vehicles here for an oil change. Fast service, clean facility, helpful employees. The service technicians always let me know if there are things I should keep an eye out on my cars that may need work in the best future .

Nov 23, 2024

Shanon was great.. I was having a bad day and she had me laughing and feeling better in no time. Service was fast and efficient but all I had was a nail in my tire. I think it sucks that they no longer sell things for autos and they need to make sure the water dispenser is working and maybe more options other than coffee. I mean I can go pay on my car and pick from juices to tea and they have snacks & vending machines oh and a bathroom. Overall great call on my part.

Nov 16, 2024

Great place to go in an emergency. The Associates were excellent. Great service.

Nov 07, 2024

In DO NOT recommend this place. They were going to charge me close to $1,400 on a repair that I had done at another place for under $600. Also, over $100 worth of items came up missing from my vehicle and they were the only ones that had access to my car. They even initially denied going into my car until I pointed out that to use the computer they used for diagnostics had to be attached under my hood - so they had to have gone into my car. Beware - they significantly overcharge and there is a good chance that any items worth anything may come up missing from your vehicle

Nov 07, 2024

Satisfied with completed work requested. Have had no issues with our vehicle! Work completed in a timely manner as well.

Nov 07, 2024

This has been the best experience I’ve ever had. The Assistant Manager was amazing. She had excellent customer service, knowledgeable, and even made my toddler happy. The staff didn’t try to throw in extra fees or make me feel pressured to get another service done. Knowing that I needed it. I’ll never take my vehicle anywhere else. Thank you to all of the staff at Pep Boys. Especially the Assistant Manager, thank you thank you.

Nov 07, 2024

Very Professional and Fast

Nov 07, 2024

great, fast service' the best people

Oct 06, 2024

Excellent service friendly staff that is the best of only place that I take my car for service reasonable pricing

Oct 06, 2024

Lady at the Customer Service desk super helpful kind and professional. We'll be back.

Oct 06, 2024

Let me start by saying all the staff were so understanding and polite I can’t thank them for that enough. I waited quit a long time but finally they were able to tell me what was wrong with my truck after spending endless time and money and not finding out my issue they helped me out and put in all the effort to make sure I left knowing the resolution to my problem! I will be back for all of my repair needs you get true honesty and compassion here and that’s hard to find! Thank you fellas you are appreciated!! Keep it up!!

Oct 06, 2024

Special needs staff and just awful. I don’t trust the employees to change a lightbulb.

Sep 06, 2024

Great team working at this location…very helpful, communicative ,and friendly. I brought in what I thought was the correct new rim part for a tire change. When the technicians realized the rim would not fit my wheel bolt pattern, they immediately explored for and communicated with me alternative solutions to get me out the door ASAP!

Sep 06, 2024

I went in to have my vehicle serviced for wheel hub assembly. the staff is friendly and helpful they called me with a quote before they worked on the vehicle. When I went to pay for my vehicle they even found a coupon I could use to save me more money

Aug 06, 2024

Arrived at 4:55pm for my 5pm appointment. They tell me at 6pm they wont be able to get to my van and asks can i leave it overnight. Ridiculous

Aug 06, 2024

Fantastic experience! Can’t say enough good things about this location! The staff were all incredibly polite and helpful! They went above and beyond to fix my car and make sure I understood all the details. Couldn’t have asked for a better experience!

Aug 06, 2024

Free "AC" check is not even an AC check. .They tried to charge me $64 when i arrived.

Aug 06, 2024

I got ceramic brake pads on all 4 wheels as well as a brake fluid change. They did a good job. My car was ready to go in a little over an hour. I saved $100 off the already reasonable price with their coupon.

Aug 06, 2024

I think there not open remodeling perhaps

Aug 06, 2024

Shannon worked miracles to get me back on the road!

Aug 06, 2024

The staff that was there was very professional and Sharon was very nice

Aug 06, 2024

This pep boys is ran by a bunch of flashlight mechanics and computer desk managers. It's not professional and they don't do any work correctly. If your looking to give them repeat business you can come in with a small problem and they will make sure it gets worse. Better off setting your car on fire and praying for rain

Jul 06, 2024

Here at 630 and closed!

Jul 06, 2024

Busted up my tire riding on them Indiana roads. They fixed me all up with some new tires. Friendly, honest, and helpful folks.

Jun 06, 2024

The crew kept me informed and worked with me with options to get my car fixed. I would say it was great customer support. Recommended.

Jun 06, 2024

This place are lucky I cannot give 0 stars or I would. Me and my elderly father got off the interstate with a flat tire and this place were the first place we came to. We go inside and the lady who I guess were the manager said can I help you so , we say yes and we need a tire. Well, she said in her own ghetto way we can't get you in today and that her staff were busy. She also, said we close in 30 minutes anyway. We'll, the store were closing in 45 minutes and the so busy employees were both talking and playing on their phones that I could clearly see thru the glass. Also , the appearance of these people were way beyond unprofessional. We called AAA and they came and helped us in the parking lot. This store are the exact example of businesses that do not care about customers or service. It are a reflection of the run down city and ghetto area the store are located in. I will never recommend this place to anyone. And , please hire some respectable staff who look presentatable to the public and know how to speak English and not Ebonics ! I am also , going to report this to the BBB and will most certainly tell anyone I know about this dump of a place. Worst excuse for a business I have ever encountered. Way to be helpful to out of towners and one who were 78 years old. Despicable business and typical inner city staff.

May 06, 2024

Scheduled an appointment on Sunday at 9am, as they are the only place open on Sundays and I absolutely cannot miss work from car issues. Waited in the parking lot until 11am and the store never opened. Guess these drunks couldn't wake up early enough to come to work. I will never come back and I hope you go out of business

May 06, 2024

They do an amazing job with our vehicles definitely will keep coming back

Apr 06, 2024

Excellent customer service.

Apr 06, 2024

We love pep boys !

Mar 07, 2024

A big help as always on service side

Mar 07, 2024

Fast, affordable and friendly. What more could you want?

Mar 07, 2024

Service Manager was very courteous and knowledgeable about what the service entailed and offered advise on maintenance. Service Technician was very detailed ( with inspection of my vehicle), and agile in the execution of his duties. He installed four tires (and put back my valve stem caps), professionally and sooner than I expected. Overall, the service I received exceeded my expectations.