Pep Boys

Dec 05, 2024

Awful experience. Overcharged by hundreds for materials. Sketchy and rude. Extra fees and materials added on I did not request or get notified about beforehand. Created a new issue that they could not fix. Told me to just go to another shop.

Dec 05, 2024

Great customer service and fast service. Labor prices little pricey but overall my vehicle is running good.

Nov 29, 2024

Toyota corolla died and suspected an alternator. They told me it was a bad alternator which killed the battery, and the belt needed replaced and charged me almost double what I could get an alternator for elsewhere. $500 for a corolla remanufactured (not even new) alternator. They then charged me $200 for a battery. Then I get in my car and the battery light is on now and they tell me I have to run the car to charge the battery on a new alternator with a supposedly new battery. They gave me a dead battery for a corolla for $200. $730 in material for simply an alternator, belt, and 30 month warrantied dead battery. I had to tow my car somewhere. Can't drive away on a bad alternator when things go wrong. I was hoping Pep Boys would be more reliable being a chain, but being expected to pay an extra third over the cost of the material plus the cost of the material was unbelievable. On top of signing me up for warrenties that I did not ask for like something dubbed "The Plan" for extended warranty on labor, a "battery protection service", "terminal protectors" literally under my already covered terminals, lead acid battery fee, shop fee added up to an extra $100 in fees beyond materials and labor at $140 an hour. After reading the comments it seems like this is not an isolated incident. The only good thing I can say is I needed the car back and they got it done for me in a day. I can now see why they were not busy.

Nov 15, 2024

Great price

Nov 15, 2024

Pressure check the main radiator system however did not pressure check the turbo radiator system

Nov 06, 2024

Great service & Fast

Nov 06, 2024

Scheduled an appointment for them to check my tire. It was slowly loosing pressure, so I assumed a nail. I sat there for two hours before my car was even taken to the back. They didn’t give any updates, as there was rarely someone in the lobby. They told me it couldn’t be patched (it was in the side wall) and I needed a new tire. I left and got a second opinion. The puncture was between the tread and was patched. They were friendly. But definitely won’t be going back.

Oct 06, 2024

On Sunday, September 22, 2024, I came in needing a battery for my sister in law's car. The service tech (Anthony) helped me with a kind smile and answered all my questions. He even answered questions about my own car and needing a new alternator. He also let me know that Pep Boys offers towing! It helps since my car isn't cranking! Pep Boys to the rescue!

Oct 06, 2024

They freaking suck it took me 4 hours just to get tires put on And then I had Leaking stems and then it took another hour to fix that Johnathan was so slow it's sad

Sep 06, 2024

Chuck was very rude, short patient and would not allow you to ask questions, without answering you in a angry tone to let you know that you're not welcome to ask questions. I was looking to see where I could sit down and was told to come back later instead of being offered the opportunity to wait which was an option for me, so I walked around outside then noticed people going inside to a waiting room, where I eventually went back inside to patiently wait. I will never visit this location again by choice. I am a woman of color and can't help but wonder if I was treated unkind because of the color of my skin.

Sep 06, 2024

I had an 8 o'clock appointment for an oil change and as of 9:30 they still haven't touched my van. When I walked up front to get my keys there was 2 techs just sitting there doing nothing

Sep 06, 2024

Went to have my a/c repaired. The guy said it would be $65 for them to see what is wrong. They did not know what the issue was when I picked up my vehicle but I was still required to pay $65. Place is a joke

Aug 06, 2024

Guys were very rude and homophobic. Wont be returning for sure

Aug 06, 2024

Honest people. And great work!

Jun 06, 2024

Customer service was excellent as usual, Gary and the mechanic assessed by issue specifically and my truck runs like brand new. I only trust pep boys with all my vehicles..

Jun 06, 2024

Horrible customer service! Every time I let them service my car there is a problem. I dropped my car off to have a wheel alignment and 2 new tires. Google showed open until 7pm. I arrive at 5:55 and Gary said he already closed his register and I will have to come back tomorrow. My ride already left and he would not accommodate me. Now I don’t have a ride back in the morning. IF YOUR DOORS ARE STILL OPEN THEN YOU NEED TO HELP YOUR CUSTOMERS!! Pep Boys used to be such a great place, NOT ANYMORE. LAST AND FINAL TIME I WILL EVER USE THIS PLACE. NOT GONNA GET ANY MORE OF MY MONEY.

Jun 06, 2024

I was told my car would be diagnosed under warranty so I wouldn't have to pay but once my car was ready I had to pay $118, I would have waited another day had I known but auto repair businesses will do anything to make money

Jun 06, 2024

If only I can put NO STARS!!! I thought the job was a good job last time a made my review but I had to come back and change it. My check engine light came back on 5 days later after taking my car there on the 5/16/2024. It's bad enough the man at the front that day tried to charge me $600 for one broken stud (which I told him nevermind I'll fix it later, Just to get the stud fixed for $60 else were). I wanted to get the engine fix first, which I was charged $400 just for it to not be fixed. It took them 3 hours to do nothing but clear my car's code. I had someone scan my car to see why the light came back on and it's the same problem I thought they had fixed for me!!! Then when I sent my coworker over to ask if they can take a look at my car again, the same man I had to deal with got upset and stole my paperwork and called the police after trying to hit my coworker who was just trying to help me. He even went as far to then tell my coworker that I had to pay again just to get my car looked at. Now I'm trying to get in contact with someone to help me and they all keep saying someone will call me back and I haven't heard from anyone.

Jun 06, 2024

kk

May 06, 2024

Staff always kind.

Apr 06, 2024

Estimate was initially pretty high based on what we thought needed done. Once the mechanic got a good look, they actually reduced what needed to be done, and didn't charge me for an extra service that I didn't need.

Apr 06, 2024

Great work, very friendly

Apr 06, 2024

I have a 2014 Dodge Charger, that is well known to go through water pumps with that certain model. I was recommended to Pep Boys from a family friend and had taken it there. Wonderful service! The mechanics and the gentlemen up front was very professional and knowledgeable about my car. 10 out of 10, recommended going back again! 👍🏻

Apr 06, 2024

Ryan was su h a delight, he explained everything very well and kept me smiling. I was told I needed a module of some sort but after a brake build replacement my car us like new again...NO MORE LIGHT. thanks pep boys

Apr 06, 2024

got right to seeing where the leak was and gave me an accorate time for completion. Everyone was nice and keep us posted. Thank you

Mar 06, 2024

I always go to pep boys on lane because of Nick the manager he has so much knowledge about automobiles that makes you feel comfortable about getting your truck or car repairs there.I took my truck to the dealership and they wanted thousands of dollars for just a few things, I took it to Nick and I got so much more done and also got new tires. I even recommend my son-in-law to him the same day.as for me and my family we will go to pep boys on lane because of the great service we received and a special shout out to Nick and his team 👍🏽💯

Mar 06, 2024

I have been there a few times, the job they do isn’t bad, but even if you make an appointment it always takes several hours even for a simple oil change. The management need to change the system so not 5 ppl get the same Saturday 10am appointment at the same time!!!

Mar 06, 2024

I was not at that Pep Boys on Lane Avenue a week ago just a couple of so days ago I was at the Advance Auto Parts next to Pep Boys which is in the same Pep Boys building and that Advance Auto Parts don't know their head from home ground on how to run any diagnostic on someone vehicle that claimed my battery my alternator and my system was in excellent condition so they didn't know what they were talking about I showed them the date on the battery and it still didn't know what I was talking about they diagnosed my vehicle wrong telling me that my battery alternator and all that was in good shape I ended up having it take it to a dealership and it was the one on Blanding Boulevard that checked it and it was the battery so Advance Auto Parts need to put some people in there that knows what they're talking about when it comes to automobile you can't listen to a stupid computer most of the people who put stuff in computers don't know nothing about a vehicle to start with I don't think I want to tell nobody to visit that place now the Pep Boys had a decent price on some tires I asked about about a few weeks ago but they didn't want to help with the fact of needing help to get them financed because I'm disabled but anyway and The Pit Boys in Lakeland Florida will not and do not recognize the Pit Boys on Lane Avenue or honor any thing that Pep Boys had to say here in Jacksonville have a good day

Mar 06, 2024

Place me on hold hang up , place me on hold hang up , then just don’t answer. Whoever the current employee in store answering phone today should be written up. I had money well to spend with you guys that I will be taking elsewhere.