Pep Boys

Nov 30, 2024

Friendly, fair and good prices! Thank you.

Nov 30, 2024

Took to the shop in West Knox, they messed up the alignment worse than it was and claimed I needed parts. Took it to the east Knox location and it was no problem.

Nov 16, 2024

Great professional service as always.

Nov 16, 2024

I walked in on 11-4-24 and told justin that I thought it was the starter; but was told it was Not the starter. Pep boys had the audacity to charge Me $1,100.96 for the same issues that I experienced within a week of having it repaired! I called and spoke with brooke, who informed Me that the master tech would be there on Monday and I made an 0800 appointment. When I arrived, neither brooke nor justin were present, the staff acted oblivious. I had to approach them after being there for over an hour for an update, they didn’t have any updates. After two and a half hours, I was told that the starter was bad. The week prior I received the invoice that stated that the starter did not fail! I needed to have been given a brand new starter, complimentary, for My trouble; however, was charged for a re man starter, that only had a limited lifetime warranty! I was there a total of 3 and a half hours. This was Unacceptable and intolerable! I need to be refunded every penny, right now!

Nov 16, 2024

Joe and the team at this Pep Bots location are the BEST. Super friendly & helpful, always willing to go above & beyond for customers. Talk about fair pricing as well, which we can all use! No matter if you need a simple oil change or a full engine rebuild, there’s no other team in Knox that I’d trust with my car.

Nov 16, 2024

The car was fixed and the Avalon now rides like it was new with the new front bearings and rotors and front right steering knuckle. Thank you for finding the problems and fixing it right.

Nov 16, 2024

Tried to charge me over $1800 for new rims and tried to tell me I was going to need 4 new tires cause I had AWD. Took it somewhere else, got the dents in my rims banged out and didn't need any new tires. Spent less than $300. Look somewhere else for rim and tire repair. They just try to sell you all new stuff and act like your stupid. I actually used to like Pep Boys. How stupid I was.

Nov 07, 2024

Always friendly, professional service. Have trusted "the boys" at the Marketplace Knoxville location for years.

Nov 07, 2024

Extremely helpful and considerate!

Nov 07, 2024

Once again the team came through & took care of my vehicle. Shout out Joe for scheduling my appointment and making sure his team handled my car with care even though he was not working that day.

Nov 07, 2024

They were awesome. Got us right in and took care of the issues!!!

Nov 07, 2024

Wonderful and quick service. Prices are really reasonable.

Oct 07, 2024

From making an appointment online to picking up my car when it was finished, everything went smoothly and with good communication.

Oct 07, 2024

Service desk folks were friendly, but my car was an absolute mess when I picked it up. It had not been "cleaned and sanitized" as stated in the "your car is ready for pick up" text. I received.

Oct 07, 2024

They do not stand behind there work

Oct 07, 2024

❤️I LOVE THE fact that they SHOW the customer the issue instead of JUST TELLING THEM. EVERY ONE that I encountered WAS AWESOME 🥰 THANKS A MILLION, GUYS!

Oct 07, 2024

I brought my 4Runner in for new tires and alignment. I spoke to another guy at another location and he said he would match tire discount and I went to the market place location near cedar bluff by mistake. The guys there said they would do the same price , after the work was completed I pick it up and notice that the alignment was off so I had my wife take it to work to double check if she felt the same was when she got home that night she got a screw in one of the tires so I called and spoke to Brooke and she told me she couldn’t get me in till two days later or even 3 days , then she told me I didn’t have the road hazards on them . Now I see how they match the price they took everything of off. When I called corporate they said the regional would reach out to me and never heard from him. I took it to the pep boys in Farragut and Rob and Randy took care of me . I’ll never go back to market place location Brooke was a straight d*** and the two dudes should have been up front.

Sep 07, 2024

They do not honor appointments nor timeframes. Do yourself a favor and don’t use this location.

Aug 07, 2024

Fast and friendly service

Aug 07, 2024

They crossed threaded the lug nuts and could not do the "free" tire rotation. They wanted money to fix the lug nut in order to get the "free" tire rotation. Nothing but a bunch of scammers/crooks The funny thing is that they are the ones that did my last tire rotation so if it was found to be crossed threaded, they are the ones that crossed threaded the lug nuts. I can guarantee it because they are the ones that did my last rotation.

Aug 07, 2024

As always we appreciate you getting our vehicles in quickly the excellent quality of service you provide us.. We will continue to use your services and refer others to you all!

Aug 07, 2024

Dwight and the crew are always fantastic And a joy to work with. They only fix what needs fixing Barry

Aug 07, 2024

I had my car towed to Pep Boys because of a problem with my battery. After paying $129 just to be told that my battery needed to be replaced, I found my vehicle outside with the windows down, unlocked, and the hood open. I was in a rush to get back to work, so I didn’t notice until later that things were moved around in the car and some items were missing. When I called to report this, they simply said their guys didn’t do it and didn’t even bother to check the cameras. Very disappointing service and lack of accountability.

Aug 07, 2024

I went in needing a set of tires quickly! Chris and Brooke listened to my situation and helped immediately! 10/10. Excellent service.

Aug 07, 2024

I’ve been going to the pep boys on Kingston pike for about 10 years now. It is THE ONLY place I will take any of my vehicles. I always ask for Joe Brooks. He is always professional and to the point. A friend of mine introduced me to him originally and I’ve never taken my vehicles any where else. Joe is great at his job and is very good with people. In the world of auto mechanics, you are always at their mercy and you depend on their honesty and knowledge. I completely trust Joe every time we speak and he has always been able to fix any issue I’ve brought him over the years.

Aug 07, 2024

Joe and Dwight go above and beyond to address any car needs. Our experience with Pep Boys for both of our cars would not be the same without them!!

Aug 07, 2024

They are always so kind and helpful ! Have always gotten my car in and out very quickly !

Aug 07, 2024

They are wonderful to work with

Jul 07, 2024

Exceeded my expectations on my Maserati Lavante services thank you Technician team for the great work . Expert’s in the automotive industry.

Jul 07, 2024

Great crew!

Jul 07, 2024

Service technicians were very polite and knowledgeable. Vehicle was diagnosed and repaired promptly and at very reasonable price. Issue was resolved and work performed was explained in detail. Very satisfied and would recommend.