Pep Boys

Oct 29, 2024

I called first, and then drove to the Pep Boys on Pico Blvd. in West Los Angeles to hopefully get a light bulb replaced on my car. I arrived to find that only one entrance to the outdoor parking lot was open, the others blocked by plastic chains. There was no parking available in the lot, so I parked nearby on the street. I then went to the Pep Boys service desk to check in, wait until my name was called, and then drive from the street to the Pep Boys service area to hopefully get a light bulb replaced on my car. A male employee insisted that I can't park on the street, only in the lot. All the parking spaces were taken, so the male employee told me to parallel park in the lot -- again refusing to let me park on the street despite only one Pep Boys parking entrance not blocked by chains. I walked out, very disappointed. I then easily and nicely got help at another Pep Boys. An employee said he has heard negative things about Pep Boys on Pico Blvd. in West Los Angeles, including cars sitting in their parking lot for months while more expensive, profitable auto repairs are done first. Pep Boys corporate should instruct the Pep Boys manager on Pico Blvd. in West L.A. to make the parking lot completely accessible, NOT blocking all the entrances and exits with chains except one. THAT HURTS CUSTOMERS AND PEP BOYS' BUSINESS!

Oct 29, 2024

I went there to get a new battery for my car not only was the battery itself the price of gold but they wanted a ridiculous service charge for what takes them 5 min to unscrew 2 bolts and put them back which I did myself and but all around didn’t have a great experience there

Oct 15, 2024

Everytime I come to Pep Boys they greet me with a smile and call me by my name. When I tell them what I'm here for they tell me to have a sit and we will have you done in just a minute. That always floats my boat. That's why I stay going to them and will continue to. Thank you Pep Boys.

Oct 15, 2024

This review was long overdue, but since I am waiting for the oil change, I thought it’s time to repay everyone who works here with support and a little bit of fluttery :) I come to this Pep Boys for all repairs, ranging from regular upkeeps to major work on an engine. So far, they have done stellar work on four cars I was bringing here, Mercedes, BMW, Toyota and Chevrolet. although they are pretty good with handling emergencies, if you have an opportunity to give them a call and speak with Charles or Anthony about the cost and schedule I would do it before heading there - they are pretty busy.

Oct 05, 2024

After I changed the tires the tire pressure sensor were on. The mechanic said that i need to drive for few miles on freeway to reset the sensors. The light hasnt gone after few hours of driving so i got back to the service. The mechanic said that two of my tire sensors got broken. Stating that the sensors were already bad before I brought the car it just wasn’t registered by car. I read the factory manuals and it said that the sensors send data on tire pressure every minute so I would see the sign on my dashboard the minutes after I turned the car on. Its very suspicious that two sensors brake at the same time. How much of the chances. The sensors were fine before I brought the car to the Pepboys, now they claim that they were already broken before I brought the car. Most likely they broke the sensors when changing the tires. Im very disappointed that i decided to bring my car there. Awful place.

Oct 05, 2024

Called at 7pm because I had a flat that needed fixed Jay said they closed at 7:00, but if I could come in soon, he would get it repaired. Turned out I needed a new tire but they were still able to take care of that right away. REALLY appreciate the guys helping me out; it would have been a giant headache to deal with it tomorrow morning. Thank you Jay and Charles!! Thank you

Oct 05, 2024

Excellent honest service.

Oct 05, 2024

The service advisor, Jay, is unwilling to accept that a mistake was made. They installed a different and incorrect part than the one I was invoiced and paid for. When I returned to correct the issue, Jay was rude and not helpful. I do not recommend this location.

Sep 05, 2024

Friendly service great job thanks guys!

Sep 05, 2024

Jay and the guys really helped me understand what was wrong with my vehicle and provided an affordable fix. I have complete confidence in their skill and integrity. Thanks!

Sep 05, 2024

Jay at this PepBoys location is THE BEST! He truly cares about customers, is kind, knowledgeable and he will go above and beyond to make sure that his customers are taken care of. He thoroughly explains what is needed and why it’s needed. He’s transparent about pricing and doesn’t try and upsell you on unnecessary services. It is invaluable to have a trusted resource advising me on my car maintenance and I’m very grateful for his help. I hope that the higher-ups at Pepboys recognize his outstanding contributions to their team.

Sep 05, 2024

Tried to overcharge me when other pep boys location near by quoted me for the half of the price.

Sep 05, 2024

Disrespectful and rude & also he said: you need change your tire 🛞😆

Sep 05, 2024

Great first time experience. Helpful staff, solid work, presented multiple options and honest opinions. Weekend hours were really convenient.

Sep 05, 2024

Great job!

Sep 05, 2024

I had to get new brakes and rotors, went to Pep Boys on Pico blvd, and recieved the best and fastest service ever! The guys were very professional and knowledgeable. Thank you Pep Boys!

Sep 05, 2024

I received excellent service at a fair price

Sep 05, 2024

Improved work process. Helpful staff. I was concerned that the staff of my previous garage were all new hires and unfamiliar with my car. Pepboys had a detailed history of previous repairs. Car ran better just after an oil change. Thank you.