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Pep Boys

5

4

3

2

1

3.8
(2,139 reviews)
Review highlights

"… and honest about possible wait time. There was air-conditioned wait area with power. My issue was diagnosed and fixed same day. My cooling system was all of sudden …"

"Great service and convenient location, manager treated us right."

"The service techs and mechanics are good people."


Overview

Categories

Tire shop, Auto repair shop, Oil change service


Hours

Sunday

9:00 AM - 6:00 PM

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 7:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 7:00 PM

Saturday

8:00 AM - 7:00 PM


Description

Pep Boys Los Angeles on W Washington Blvd has everything your car, truck or SUV needs. Auto repair, oil change, new tires, discount tires, brakes, battery replacement, inspection, towing and other service appointments are available same day. With 100 years in business, our ASE certified mechanics go further to help you go farther. Call or schedule your appointment online.


Reviews (37)

Feb 06, 2025

Emily was friendly and helped me find a coupon for my service. First time customer, will be returning.


Feb 06, 2025

Excelente


Feb 06, 2025

Miguel is,always a professional when it comes to explaining the issues and needs to my different vehicles.


Feb 06, 2025

Came to get my car battery fixed because I thought I had a bad battery. Turns out I didn't need one after all, but I'd like to highlight Jessica becauee she made my experience at this location very pleasant from the start. From my questions over the phone, to her detailed information about my warranty should I need help in the future, i really appreciated her help. She offered great service and I will definitely come back to this location because of her. Thank you!


Feb 06, 2025

Emily was awesome! I had no appt but she Got me in an out about 30 min for a brake fluid flush. Good rate too


Feb 06, 2025

Emily was wonderful with her communication and helping me understand what the car needed to operate properly.


Feb 04, 2025

Buena atención, me ayudaron con lo que necesitaba.


Feb 04, 2025

Miguel you were amazing. Thank you for answering all my questions, you were very patience with me. Pep boys service 10/10


Feb 04, 2025

The staff was friendly and professional, demonstrating a high level of knowledge and patience, especially considering my disability. I was pleasantly surprised by how detailed Jessica was when explaining the charges and fees. She also provided clear information about the credit card I could apply for to help manage such large espence due to my fixed income. I would definitely recommend their services.


Feb 02, 2025

Very satisfied with the work done the pep boys


Feb 01, 2025

Great service, second time here they always go beyond to help you, and Julio"s help was excellent.


Feb 01, 2025

Miguel was amazing! So helpful and I could tell he was trying to help me out in every way he could. Fast service and everyone was super friendly. Coming again for sure!


Feb 01, 2025

Really great service! Brought both my vehicles in and Julio went above and beyond to assist me with my concerns! He explained everything with detail and made sure I understood the services I was receiving. They took care of everything in a great turn around time. Will definitely be coming be coming back


Feb 01, 2025

Thanks Julio will be back


Feb 01, 2025

This Pep Boys is busy. But the mechanics here are experienced. They can even order oem parts for the repair. Done my brakes, tires and simple oil change here. *patched up my tire


Jan 31, 2025

Awesome customer service and professional will definitely recommend Julio explain really well very happy will be back


Jan 31, 2025

Come for the Brakes, leave without your Exaust system intact because they allow thieves access to your vehicle! They left my truck out when it should have been in the garage and of course my Catalytic converter was STOLEN. They acted like it's not their problem. No apology no nothing... Went in for brakes and suspension work and left with a bill for exhaust repair that probably exceeds the value of the vehicle. Also with another problem and unable to work as this is my work vehicle. Where's my money Pep Boys? You are liable for the damage to my property.


Jan 31, 2025

Grate customers service from Julio very attentive and a good listener, very patient with customers and excellent service thanks 🙏 Julio


Jan 31, 2025

Great customer service and quick


Jan 31, 2025

Hooked up great tires for a good price and the service was fast and seamless. Would recommend this location


Jan 31, 2025

I came in for service on 1/20 and Jesus was so incredibly helpful and kind - had to get my tires replaced right before closing time and he helped me get on my way so smoothly. Amazing fast service for a good price. Thank you Jesus!


Jan 31, 2025

Jessica, thank you for helping me out! I truly appreciate the customer service I tend to receive exceptional customer service when I come to this location, for services!


Jan 31, 2025

Jesus and Jessica V were fantastic. They did their best to service my car quickly. They installed my headlights quickly & provided excellent customer service. I Will definitely be back to get my car serviced here again. Thank you Jesus and Jessica


Jan 31, 2025

Jesus did a great job All set!


Jan 31, 2025

Jesus was really efficient and professional


Jan 31, 2025

Julio and Lupe was incredibly professional and pointed out the issue of loose ground wire causing the battery drainage which shutting off the car on parked. Everywhere I took they said it is low fuel pump pressure and it needs to be replaced which was not the case. My car got towed today and instantly they fixed it. Thank you both so much.


Jan 31, 2025

Miguel and Emily helped me with a quick and efficient service. I was in and out only come to this Pep Boys for the best service.


Jan 31, 2025

My experience was excellent Emily helped me out and she was a wonderful worker that helped me out with everything I needed I recommend this spot to everyone


Jan 31, 2025

Thankyou customer service goog job👍


Jan 31, 2025

They give us a pretty good service. They checked everything. They give us free alignment service. They don't charge much. Thank you Emily❤️


Jan 31, 2025

Very reasonable and friendly


Jan 31, 2025

jesus was so helpful in getting my tire replaced. awesome service.


Jan 24, 2025

DO NOT TAKE YOUR CAR HERE!!!! My car was stolen or as they say towed from the lot as they watched it happen they had no information on who or why the car was towed. They made me pay for services even though without my knowledge of the car not in their possession! I believe it was an inside job! The workers including managers are crooks! & this happened of MLK DAY! How ironic!!! Trust me don’t leave your car with these guys!!! They will be hearing from my lawyers on this and I will be going to the local news with this story because this is absolutely heartbreaking! I am a nursing student and relied on that car to get me to and from school!


Jan 24, 2025

Good cervix hundred % good


Jan 24, 2025

Javier took really good care of me. Above par customer service. Will recommend 10/10.


Jan 24, 2025

Jesus really took care of me. Appreciate the help.


Jan 24, 2025

Perfect job. Emily is terrific.